Decathlon France Reviews 

I used to love decathlon products until a few years ago. I used to love visiting decathlon stores in Bangalore and buy workout gears, jacket, in fact all my regular wear clothes from decathlon.
But somehow I have felt this recently that the quality of decathlon products is gone down tremendously.
For reference, I had a blue quechua 1L water bottle (non plastic) which I have been using from 3-4 years. It was always roughly handled and there was not even a single scratch on the bottle. It was perfect for use till now. It was for Rs.399/0
Last week, I purchased the quechua 1L green water bottle (non plastic). By mistake it slipped from my hand and fell on a cable on the floor and there is a huge dent on the bottle. Imagine falling on a cable resulted in a dent. That was shocking. It is for Rs699/-.
Even the quality of clothes (all category) is going down.
Prices are going up and quality is going down.
I'm sorry to say you just lost a customer. I don't think me and my husband will ever visit decathlon again.

I honestly think Decathlon is a great company and can recommend to anybody who search for good quality in affordable price.
The prices for equestrian/dancing/fitness products are far better comparing to other websites and quality is also great. Shipment always delivered on time with all detail regarding tracking too.
Excellent customer service and rely within a minutes.
Due to missing item communication and the refund was performed fast with no hassle and additionally as a goodwill Gesture I have been added €5 to mine decathlon account to use on a reorder or future!
A very pleasant surprise and they also got lifetime customer too ;-)
Thanks Decathlon!

Horrible customer service and the manager is racist.

Decathlon has always been my go-to for sports equipment. It is an ideal place to shop as the majority of products are reasonably priced and there is a very wide selection of products under the one roof.
My one complaint is that when you read product reviews on the website, only the positive reviews get any response or feedback from a representative of the company. Negative reviews are completely ignored. Which means that, as a customer, you have no idea how well Decathlon deal with product defects and breakages that their customers raise in those reviews. Instead, all you get is the glowing praise for all the positive reviews.
I would like to see a more constructive and honest response to the issues that Decathlons customers raise over the products that they have purchased.

Decathlon best app but customer service are excellent

Decathlon Tunisia - Worst online shopping experience ever .. And I have done multiple orders from them (because I had to) so this is standard practice apparently ..

First of all, between the time you place the order online, and the time ANYTHING starts to happen, you need to wait for a week at least (a timeframe where you should have the product already) ..

And what starts to happen is that you get an email that they are "checking for product availability" .. The product availability in the website is NEVER correct.

After that you wait for another week for someone to call you and tell you what's available on what's not, and proceeds to confirm your order and ship the product. Two whole weeks for this process to be done ..

Now my latest order is even worse than that .. I needed their stop disks (because I have a bunch of stuff from them, and there is nothing compatible so I have to torture myself again ordering from this mess of a company) ..

I go through the usual wait period .. After 10 days or so someone calls and tells me that only 2 stop disk are available instead of three (I have dumbbells and multiple bars etc bought from them (biggest mistake of my life) without the stop disks that keep the weight in place (because they are not available), you can imagine how fun training is) .. I said ok, ship the 2 disks, better than nothing ... I wait for another 3 / 4 days, and I get another call and they say, you know what, we're gonna send you just the one, that's all we have now .. And the arrogance of the caller it was like "this is what we have if you don't like it F off" ..

Where did the one disk go from the time they called me the first time and the second time?

Order N°28974 Decathlon Tunisia.

HORRIBLE! purchased a bike for my daughter and within days the rubbed tire fell apart as she was riding. After weeks of discussing this situation with them and wanting an exchange on this hazardous bike I’ve been told this is due to deflated inner tube inside the tire and it happens when it sits in there warehouse for too long. So because they have had a bike in there warehouse for too long it’s my problem that it arrived this way. My daughter fell off as she was riding, how is that exceptable. Tire no long stays inflated and I’ve had the bike for 2 weeks and it was only riden 3 times. Save your money and shop elsewhere. They tell you that your child’s safety is at there utmost priority but thats all BS. At end of day I’ve been told there’s nothing they can do in terms of exchange because it’s common practice to pump your tire every time your ride it. Well we own Cannondales and I’ve never ever had to do that before. We purchased the ROCKRIDER ST 120 20" KIDS MOUNTAIN BIKE, don’t buy it. But I honestly wouldn’t buy nothing from them as I saw another review on here with the same issue. Btw there bikes are made in China so I’m not sure if that has anything to do with there crappy workmanship. I had such high hopes in this company. There website looks very professional but clearly they are NOT! Willl be filing this with my credit card company.

Superb service, delivery arrived before scheduled date, the goods are gorgeous and am very happy with them.
My little grand daughter will love her new rollers skates, helmet and protective gear.The bag is fabulous too to keep everything in

Thanks to Aravind too for keeping me posted.

also I have seen the other reviews and have to say we have always been impressed with Decathlon so I can only speak from our experience.
Keep up the fantastic work!!!

I bought a bicycle from dechatlon malaysia for roughly around 500usd, the second day of me owning the bike, the bikes inner tube had a puncture, second week the bikes handle start sliding all over the place, and just today the bikes brake handle snapped in half, it is the worst thing i have ever gotten from dechatlon, and they don’t let me return only repairs which is absolutely absolutely insane, i expected better from dechatlon, extremely disappointed in the quality of the bike, never again will i buy anything from dechatlon

Canceled my order and the product was still available in the store. The Customer service was not helpful and was giving me incorrect information about what products actually shipped to me. I returned everything I bought because of the poor customer service.

I am leaving this review here as well as Decathlon Ireland is a complete mess and will not do anything about this case.

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Be aware of the low quality of products (hiking shoes) and the risk of accident and injury!
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2021-07-13:

Unfortunately Decathlon Ireland has been a huge disappontment to me.
We bought two pairs of hiking shoes there what turned out to be extremely dangerous on rock surfaces in a misty environment. I have almost had an accident and a serious injury due to this.

Upon returning them to the store for a refund, none of the employees wanted to believe us and we felt cornered during the whole discussion.
The employees and the company policy is just mindlessly rigid.

Their justification was that they cannot offer a refund because the items were worn and they cannot resell them.
How else would I realize that the shoes pose a life-threatening risk other than wearing them in real environments?
We literally wore them for around one (1!) hour, as we could not even get around in them on the rocky trail as they are slippery as ice.
And don't come here with the little makeshift pebble ramp at your store. That has nothing to do with real environments.
They also say that the products were tested in many environments but I can tell that it was not tested in the above mentioned environment for sure - or the test results are fake.
I am talking about first hand experience here.

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It is also disturbing that they not only don't listen to customers with first hand experience, pointing out obvious flaws with their products, but they also want to resell these and they start to corner and push back on customers!
I find this disgusting.
Other civilised stores would thank the customer who points these out, would agree on a refund and at least would issue a revision of these products.
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There are some really money-hungry companies out there, but Decathlon Ireland is a worthy competitor to all of them.
I don't think with this policy a company should exist in the 21st century.
After this, I am insisting on a refund as I don't really feel like spending money in their store ever again.

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I would also suggest to be aware of the quality of products, especially the hiking shoes!
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As they have been completely rigid about our case, we have no other choice, but to seek legal advice to get through with this.
We gave them a deadline till the end of this week (2021-07-16).

(TrustPilot: All proof is available on request.)

I travelled 30 miles to the Coventry store to buy some gym equipment. The first item was a bench press bench - I had to buy a ‘second life’ item as they had no new in stock. The second item was a squat/pull-up rack. When I got home, the bench was missing the instructions and several fixings. The squat rack had a nut welded on at an angle such that you couldn’t screw the feet in level. I deduce from this experience that they have no quality control, either in checking returned items that are subsequently sold, nor in their Chinese factories. When I contacted decathlon customer services via the website, asking for replacements to be sent to me, they informed me that they were for online purchases only, and I would have to drive back to the store for any remedy. I begged the store manager to deal with this remotely and show exemplary customer service but she just said ‘computer says no’. This was my first time as a decathlon customer. I couldn’t believe how woeful the experience was.

I would like to thank Decathlon for selling shoes to people with size 14 feet at discounted prices.
I'm 6'8 and at Decathlon l can find tennis and basketball trainers between 15 and 30 Euros.
The shoes look good and l wear them every day.
I even buy 2 pairs at a time if they're available.

STAY AWAY FROM THE SURREY QUAYS IN-STORE CYCLE WORKSHOP. On the one hand the price of repairs is cheap, however the customer service and respect to customers is horrendous.

Really poor service. They make it so difficult to facilitate returns. Consumers have every right to return products that are not suitable. Charged £20 to return an item that cost £19. Won’t be using again

They stopped talking halfway through and didn't solve my problem. I can't find a contact. they don't reply me.
I absolutely do not recommend.

How this company is still in business is beyond me??

You order a certain size shoe and receive a total different size, Customer service is a complete joke it has now cost me two lots of postage delivery and return and still no further forward.
Just tip always return packages by recorded delivery or they will claim that it was never received.

Worst experience, I never understood their size matrix, are they selling European size in us market. Took risk to order, however, Hard time returning their products. You can easily order but difficult to return. Their website sucks. After various followup someoneresponded, logged in and processedreturnas per their instructions. They said since it doesn't have tags, they won't refund and you will have to pay for return. I gave up $90 and never recommend anyone to buy their products

If I could give zero stars I would.

By far the worst SAV I have experienced thus far and that's saying a lot.

I purchased a domyos elliptical at the start of 2020. The pedal snapped off and, still under warranty I contacted decathlon for exchange.

No exchange was available so the agent said I would get a refund and they sent people to pick it up.

The elliptical was picked up, I waited the 14 day refund period and no refund. I thought it odd and waited a bit longer, checked my account, no refund.

Called on 3 May after being told to via email
Agent said request had been made, she can see it and will follow up. No follow up.

Called today 11 May. Rude. The agent was rude and hostile from the get go and told me that I would have to contact ONEY directly as it was paid in installments.

What? This is not for me, the client to do as the purchase was made through decathlon. Furthermore I had been told twice that the refund was in course and now I'm being told to contact someone else? After arguing with her and myself getting very unpleasant in response to her refusing to assist and do the job that she is paid to do, the agent then told me instead of ONEY I would have to contact the decathlon tresorie...again...this is not something that the customer should be doing and conflicting information because the rep is too lazy to do her job. Why is decathlon paying this person?

Then the agent gave a false email address for me to email thus further delaying the refund request. I had to pass through the chat function of the website to get the correct email address.

I am absolutely disgusted with their outsourced call centre agents (you can tell because they have no access to the decathlon system and won't hand over a supervisor because the supervisor has no power and is too lazy to follow up, they want to look good for their client, right)

We'll see if I actually get my refund which I need this month as this is quite a lot of money and I need to buy groceries.

Given that I've been waiting two months now for a refund for a defective product (seriously, the metal bar snapped in two and I injured myself on the machine when I fell off it) and that SAV are doing everything they can to delay the refund, this doesn't look promising.

I am absolutely disgusted by decathlon and the SAV.

Decathlon have not yet developed the ability to answer a ringing phone .