DeinDeal.ch Reviews 

Had a horrible experience after purchasing a voucher on Dein deal ! Had an appointment at 09:30 for a Keratine hair treatment. At the time of the appointment, the salon was still fully closed ! Window shutters down , no one present ! The hairdresser clearly to be totally unprepared for the appointment at the set time ! Upon calling the hairdresser, ( whom I never seen or spoken before, merely to make the appointment ) to make inquiries why the salon was closed at the time of the appointment, instead of apologizing herself she responded arrogant, finding it entirely normal to be late , as she was on her way . With her inappropriate and rude respond , I decided due to her neglect , to leave and I informed the hairdresser that I will contact Dein deal and ask to refund me the voucher . On which she said Ok .

Entirely unexpected , Dein deal , even with all the proof I provided Dein Deal ( pictures with the date and times of a closed Salon at the time and after the time of the appointment and a screenshot of me having called the hairdresser at the time of the appointment to make inquiries ; the hairdresser clearly did not even find it important to contact me to inform me about her later arrival , not concerned at all with her clients agenda !)

Dein deal eventually , not even directly ! , apologized but came to the conclusion, because the hairdresser had already redeemed the voucher before the actual treatment took place, ( yes , no type error ; because the hairdresser had already redeemed the voucher before the actual treatment had taken place! Which the hairdresser had asked for when scheduling the appointment !!! ) a refund not to be possible , and that was it! Dein deal clearly wasn’t very bothered by it !

No sanctions for the salon , and even worse the hairdresser can get away with taking my money Fr.179 for a treatment that never took place !!!!!! Greatly Shameful , that Dein deal allows sellers to be late and unprepared for an appointment! And additionally allowing that my money is taken for a treatment that never took place ! Fr.179 !!!!!!

Dein deal should obviously take responsibility! Not only to prevent this to repeat with this seller but also to guarantee this not to happen with future purchases from other sellers! By accepting this from the seller , in this case the hairdresser , they allow misconduct and poor values ! Shameful protocol !

It used to be great, to be honest, but now DeinDeal seems to be evading any responsibility. I bought some coupons, but one merchant never replies, and the other one never had available slots until my coupon expired. I haven’t even used the coupons, and now it's difficult to ask for a refund. They make the process super complicated, and I’ve realized that the services offered through DeinDeal are often quite unprofessional. This is likely why they have to lower their prices so much to attract customers. On the few occasions I visited the services, they did not perform well overall.

Solved my problem rapidly and efficiently.

I’ve sent a pair of shoes back and received a voucher for the amount of the purchase. I’ve asked for a refund instead. All the correspondence was very prompt, informative and friendly. I’ve received the refund later that day. I am really satisfied and can only recommend the site.

I had problems with redeem a voucher.
After explaining my issue there was no discussion at all and I got my money back.
Super fast - very appreciated, Thanks

I have not ordered with DeinDeal.ch too
often but there was never something to complain about.
But this time they really offered a great service: I accidentely ordered an item
in the wrong size. After directly contacting DeinDeal.ch via the support email address they replied within short time and explained how to proceed, and even offered to help with the cancellation of the item. The delivery of the new order and the refund of the wrong order should happen within the next 2 days.. I am very confident that this will work out perfectly as well.

Thank you & keep up the good service!

I had a quality problem with the goods. Their after-sales service got back to me very quickly. What's more, they offered me the goods and gave me a full refund. Very good work.

I bought several vouchers on "DeinDeal" but I couldn't download or get them...

So I contacted the costumer support, which was rather helpful, but it needed two requests.

Excellent customer service. Striving to accommodate an exception and responding promptly

Due to my mistake, I did not select the voucher as a gift voucher. At first, the customer service did not agree to change it, but at my insistence, the customer service patiently cancelled the unredeemed voucher and then guided me on how to use the refund in my account to purchase a new gift voucher. This was very helpful to me. Thank you customer service for your patient response and handling of the problem.

Thank for the support was excellent. Just the French department wasnt available after 4 try

Great customer service. Always resolves the issue to their customers advantge

Very user friendly and easy navigated homepage. There are so many different offers on products, services, experiences and the valuable information is easy to find. Really great deals!

the customer service was very helpful and they replied me very quickly:)

I submitted a ticketand was resolved quickly.

The Customer service was very helpful and answered my questions very quickly and to my complete satisfaction.

Awful customer service. I had defected product delivered. I was told to dispose it and a new one will be send. 1 month and multiple request for tracking number to no avail. Only getting we will contact our partners and inform you. I asked the order to be canceled 3 times and my money refunded. I am getting we will contact the supplier and inform you. I have raised a dispute with my bank about their services and waiting outcome!

Swift cancellation and friendly customer support! I am very satisfied

DO NOT TOUCH THEM!!! For more than a moth I am trying to receive the refund for the returned goods. For me it's clear NO MORE DEALS with deindeal.ch

Had to cancel an order because I took the wrong series, at the same day I wrote a mail and got a response and the refunde back! Fast and friendly costumer service :)