www.dekoria.co.uk Reviews 

1,407
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and craftsmanship of the products, noting how well-made and durable items like sofa and chair covers are. Many people are delighted with the perfect fit and beautiful appearance of their purchases, often finding them superior to original manufacturer offerings and capable of transforming their furniture. Reviewers consistently highlight the lovely fabrics and impressive finish, making their items look new and stylish. However, some customers also noted issues with delivery services, experiencing delays or confusion with carriers like UPS, sometimes leading to parcels being misdelivered or nearly returned. A few other people also felt that some covers had fit issues, such as being a tight squeeze, slightly large, or having fabric that was too long and loose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent craftsmanship... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting quick and efficient deliveries that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our Ikea Karlanda 3seater replacement covers! Well put together, ability with their samples service to get an idea of real colour and feel of the fabric. Affordable and we will be... See more

Rated 5 out of 5 stars

I have been searching for years for new chair covers for 10 IKEA Harry chairs. Dekoria customer service is good at responding to emails and they sent me swatches via post to see the materials that I c... See more

Rated 5 out of 5 stars

The customer service from Dekoria was the best I have experienced. I had a huge probem with UPS in delivering my order, but the customer service lady, Anna, sorted it for me very promply. The communi... See more

Company replied

Rated 5 out of 5 stars

The covers took a little longer than expected to arrive but were worth the wait as they have completely transformed my shabby settee and it now looks new. The main cover was a real squeeze to get on a... See more


Company details

  1. #66 of 118 best companies in Interior designer

Written by the company

Dekoria offers one of the widest ranges of textiles available from an independent e-retailer, from tea towels to furniture covers to made to measure curtains and blinds. We offer high end quality products and great service at competitive prices making your home makeovers a pleasure and not a chore.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,407)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ILEA covers

Bought covers for aging IKEA sofas. Covers made, despatched and received more quickly than expected and in time for Christmas. Sofas looking like new again.

13 December 2024
Rated 5 out of 5 stars

How to bolster your home’s appearance.

Dekoria is a top, top company in the field of soft furnishings and accessories. The quality of my two new bolster cushions from Dekoria are an endorsement of my bold opening statement. Also, the workmanship and superior robust materials used justify the price paid. All this makes Dekoria my go to supplier on future home projects. Thank you again Dekoria.

22 November 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

Thank you so much for taking the time to leave us a 5-star review.

We are glad to hear that you are happy with our products.

Thanks for choosing to shop with us!

We’d love to have you back very soon.


Best regards
Dekoria Team

Rated 5 out of 5 stars

Great fit and great customer service!

My new seat covers are lovely - a great fit - and they even made me a matching large bench-cushion cover from measurements I sent in. The customer service was great. It fits well and I'm really pleased with it.
My only issue was the delivery took a few weeks and I was worried that the package was going to get stuck in Poland. In the end it made it with no extra customs charges - phew!

15 November 2024
Rated 5 out of 5 stars

Very happy

Took a while to get here but they were made to order so it’s fair that they did and were worth the wait gorgeous curtains, so well made and a lovely fabric. Very happy.

6 November 2024
Rated 5 out of 5 stars

Refund

I can't say I was pleased with the purchase as it never arrived. I was very impressed though by the speed and efficiency with which the staff, Anna in Customer Services was the one I dealt with, handled a refund. Thank you

15 October 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

we are very sorry that the package never arrived to you.
We appreciate that in spite of this you leave us 5-star review.

Delivery difficulties have now been resolved.

If you nevertheless decide to buy again, we are here for you.

Best regards
Dekoria Team

Rated 5 out of 5 stars

Excellent service from this company

Excellent service from this company, an enormous amount of fabrics to choose from. My order was accepted and completed in a short space of time plus delivery from Poland was very quick. The curtain pelmet I had made was beautifully made, I was delighted with it and will definitely use this company again.

25 October 2024
Rated 5 out of 5 stars

Seat cushions

The cushion is well made fits chair exactly and are comfortable all in all a good product

21 October 2024
Rated 5 out of 5 stars

Dining chairs covers.

We wanted to have our Ikea dining chairs recovered but couldn't find any Ikea stores that stocked them anymore as they are more than 10 years old.
But unbelievably we found Dekoria on line after a brief search.
All Ikea furniture that can be recovered, Dekorial can do it.
Hundreds of different patterns & textures amazing prices also.
Ordered six covers and 8-9 days later, hey presto.
Top quality covers and better fit than the original Ikea ones.
Well done Dekoria Thank you.

10 October 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

Thank you so much for taking the time to leave us a 5-star review.

We are glad to hear that you are happy with our products and service.

Thanks for choosing to shop with us!


Best regards
Dekoria Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look