www.dekoria.co.uk Reviews 

1,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and craftsmanship of the products, noting how well-made and durable items like sofa and chair covers are. Many people are delighted with the perfect fit and beautiful appearance of their purchases, often finding them superior to original manufacturer offerings and capable of transforming their furniture. Reviewers consistently highlight the lovely fabrics and impressive finish, making their items look new and stylish. However, some customers also noted issues with delivery services, experiencing delays or confusion with carriers like UPS, sometimes leading to parcels being misdelivered or nearly returned. A few other people also felt that some covers had fit issues, such as being a tight squeeze, slightly large, or having fabric that was too long and loose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent craftsmanship... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting quick and efficient deliveries that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our Ikea Karlanda 3seater replacement covers! Well put together, ability with their samples service to get an idea of real colour and feel of the fabric. Affordable and we will be... See more

Rated 5 out of 5 stars

I have been searching for years for new chair covers for 10 IKEA Harry chairs. Dekoria customer service is good at responding to emails and they sent me swatches via post to see the materials that I c... See more

Rated 5 out of 5 stars

The customer service from Dekoria was the best I have experienced. I had a huge probem with UPS in delivering my order, but the customer service lady, Anna, sorted it for me very promply. The communi... See more

Company replied

Rated 5 out of 5 stars

The covers took a little longer than expected to arrive but were worth the wait as they have completely transformed my shabby settee and it now looks new. The main cover was a real squeeze to get on a... See more


Company details

  1. #66 of 118 best companies in Interior designer

Written by the company

Dekoria offers one of the widest ranges of textiles available from an independent e-retailer, from tea towels to furniture covers to made to measure curtains and blinds. We offer high end quality products and great service at competitive prices making your home makeovers a pleasure and not a chore.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,407)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Parcel never arrived

Parcel never arrived. Slow customer service.

3 October 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

we are very sorry to hear that you did not recived your parcel.

Our customer service has already contacted you to resolve the problem.

We hope that you will be happy with proposed solution.

If you have any questions, please don’t hesitate to contact us: customerservice@dekoria.co.uk

Best regards
Dekoria Team

Rated 5 out of 5 stars

Great customer service and excellent fabrics

Great customer service and excellent fabrics, delivered promptly, I highly recommend Dekoria (I bought some new chair coverings to replace the old ones on my Ikea chairs)

27 September 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

Thank you so much for taking the time to leave us a 5-star review.

We are glad to hear that you are happy with our products and service.

Thanks for choosing to shop with us!

We’d love to have you back very soon.


Best regards
Dekoria Team

Rated 1 out of 5 stars

The blind never arrived after 1 month…

The blind never arrived after 1 month ... I am now waiting for a full refund.

26 September 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

we are very sorry to hear that you did not recived your blind.
The money has been refunded.

Our customer service has already contacted you to resolve the problem.

We hope that you will be happy with proposed solution.

If you have any questions, please don’t hesitate to contact us: customerservice@dekoria.co.uk

Best regards
Dekoria Team

Rated 5 out of 5 stars

Good experience overall

Quick service and delivery. The product was exactly as described and good quality. I would shop again in the future.

3 September 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

Thank you so much for taking the time to leave us a 5-star review.

We are glad to hear that you are happy with our products, service and delivery.

Thanks for choosing us!

It would be a pleasure to have you with us again.


Best regards
Dekoria Team

Rated 4 out of 5 stars

Good quality and good choice

Easy to use website and good selection of kitchen pelmets which we were struggling to find elsewhere. Well made and arrived in timely fashion fortunately well packaged as the delivery person threw them over the garden gate rather than leaving where instructed and it rained but packaging so good they were safe. They were not lined which is not a big issue but would have been preferable.

27 August 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

thank you so much for taking the time to leave us review.

We are very sorry to hear that the driver did not follow the instructions.
We will forward your comments to the appropriate department.

We are glad to hear that you are happy with pelmets.
Please note that on a special request we can also make them linned.

Thanks for choosing us!

Best regards
Dekoria Team

Rated 5 out of 5 stars

The order I made for the sofa bed…

The order I made for the sofa bed arrived at my doorstep and the quality of the cover is/was top class.
Much appreciated for your response.
Will recommend company to others.
Many thanks
Kind Regards
Ray

5 August 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

We are glad to hear that you are happy with the cover.

Thanks for choosing to shop with us!

Best regards
Dekoria Team

Rated 5 out of 5 stars

Great hendriksal chair covers

Great! Look really nice & fast delivery - will definitely buy again

6 August 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

Thank you so much for taking the time to leave us a 5-star review.

We are glad to hear that you are happy with our product and delivery.

Thanks for choosing us!

We’d love to have you back very soon.


Best regards
Dekoria Team

Rated 5 out of 5 stars

Super efficient returns

Sadly the material we chose when we ordered new chairs covers wasn’t as expected, however the company issued a refund as soon as we returned the covers. We should have followed the advice on the website to get a material sample!

31 July 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

we are very sorry to hear that the material wasn't as expected.
We hope the samples will help you make the right choice.
Thank you for taking the time to leave us a 5-star review.

Best regards
Dekoria Team

Rated 5 out of 5 stars

Stunning 😊

My cover arrived today , absolutely stunning, so quick to arrive.
Bought other covers from company, would 100% recommend. 😊

24 July 2024
Rated 5 out of 5 stars

How to rejuvenate your IKEA sofa

Very happy with my new covers which have completely rejuvenated my ancient IKEA sofa which they no longer make. The covers are a perfect fit (a little on the large side if anything but that’s much better than the other way as they fit well and I need new cushions anyway). I chose a different coloured fabric too (more practical black than the original cream) for a whole new look to my living room. Highly recommended.

23 July 2024

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