Desenio is completely and utterly unreliable and unresponsive. DO NOT ORDER FROM HERE. I ordered a canvas print a week ago, and while my order was immediately confirmed, there have been absolutely no... See more
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See what reviewers are saying
I’m really impressed with Desenio prints. The quality is excellent, with crisp details and colours that look even better in person than online. There’s a great variety of styles to choose from, whethe... See more
Absolutely love desenio - constantly updating their prints and the quality is great (even the frames are well worth the price!) and never had an issue with them. Very quick delivery too.
As a first-time user my experience was quite satisfying. I liked how I can create mock designs and see how my compilation will look. Print and frame quality is nice. Recommend.
Company details
Written by the company
Når våre kunder er glade og fornøyde, Vi er glade og fornøyde!
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3.9
Great
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 48 hours
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Love them
I've been using Desenio for a year now and absolutely love the items they do. My entire house is filled with their prints, cushions and trays.
12 December 2025
Unprompted review
Do not buy no pictures from the picture…
Do not buy no pictures from the picture station!!!
They assss!!!
£30 pound main coulda got a 3.5
24 October 2025
Unprompted review
Reply from Desenio
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
DESENIO
Desenio are liars
An employee at Desenio’s Swedish customer service gave me poor information and communication, which caused me to lose a workday and 160 euros. Afterwards, the employee lied to me via email and provided false information to cover up her mistake. I do not appreciate being lied to, so I contacted Desenio and filed a complaint. Desenio’s management of Customer Service responded to me, but instead of apologizing, they defended the course of events and refused further contact.
I explained that it would be easy for the employee to prove she hadn’t lied by simply forwarding the message she claimed she had sent, but management refused to give an answer or provide any evidence that her colleague was telling the truth.
I posted a complaint about this incident on Desenio’s Instagram (stating that Desenio’s employees lie to job seekers and customers), but instead of receiving an apology, I was blocked from the company’s Instagram. I have never before been blocked by a COMPANY for submitting a customer complaint, especially when the complaint is about their staff lying. One would think that the person who lied should be reprimanded, but instead, Desenio chose to punish me.
After this experience, it is clear that Desenio shamelessly lies and manipulates in their communication, and then silences complaints by blocking innocent people. The person responsible for Desenio’s Instagram doesn’t even understand basic customer service, and thanks to them, Desenio has now lost me, my entire family, and all my acquaintances and friends as customers.
25 September 2025
Unprompted review
Reply from Desenio
Hi,
We cannot find any record of you as a customer. At Desenio we always strive to handle feedback and customer concerns professionally, and we kindly ask that any genuine order-related issues are directed to our customer service team.
Best regards,
Desenio
The WORST company with zero customer service
This is quite possibly the WORST customer service I have ever encountered, and I'm 56 so I've had plenty of experiences. I ordered three canvases a week ago. The site, and my order, said delivery would be between 5 and 8 days. We're now on 8 days and Desenio has repeatedly failed - and at this point I would say refused - to tell me where these paintings are and when they will be delivered. DHL says the tracking number they provided doesn't exist. Furthermore, I have sent them 10 emails explaining these issues and asking them to find out when these paintings will be delivered and they keep giving me generic speculative responses rather than investigating the problem and helping me. To make matters worse, they "offer" customer service telephone numbers that don't work. When you call, the message simply says they cannot take the call that day. This has happened for 5 days now. This company is HORRIBLE. Do not waste your time or money. We are leaving the country next week, and now, I have no idea if these paintings will even arrive before we are gone.
8 August 2025
Unprompted review
Reply from Desenio
Hi Paisley,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are very sorry to hear that you have not received correct or specific information regarding the status of your delivery. We will of course investigate the matter, and have requested more information from you to be able to contact you directly and assist you with your order.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
LOST ORDER NO RESPONSE!
My order is lost and there is no way to contact them other than a website that dosen't recognise my order number!
Don'y buy from this company!!!
14 August 2025
Unprompted review
Reply from Desenio
Hi Ben,
Thank you for taking the time to leave your feedback. I’m truly sorry to hear about your lost order and the difficulty you’ve had reaching us.
Unfortunately, I wasn’t able to find any contact details attached to your review, so I’d kindly ask you to get in touch with our customer service team directly. This will allow us to investigate your order and provide the best possible solution.
You can reach us at help@desenio.se, and our team will be happy to assist you as quickly as possible.
We sincerely apologize for the frustration this has caused and appreciate the opportunity to resolve this for you.
DESENIO
Return issues
Two orders in the past 3 months. I have registered returns and received no instructions on how to return my items. 2 prints turned up with creases in them and are unusable which is a shame as I really liked the prints.
5 August 2025
Unprompted review
Reply from Desenio
Hi Elisabeth,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about the difficulties you’ve experienced with your returns and the condition in which your prints arrived.
This is certainly not the experience we want for our customers. We kindly ask you to get in touch with our customer service team so we can assist you further.
Thank you again for bringing this to our attention . We’re here to help.
Wishing you a lovely day!
DESENIO
Bought a painting
Bought a painting. Never received the painting. Customer service seems not helpful. Very unpleasant experience. Money is gone but painting never arrived...
22 June 2025
Unprompted review
Love the pics!♥️♥️♥️fabelaktig 👌🏽
23 March 2025
Cheap framed canvas
Ordered a framed canvas. The quality is shocking, so cheap. I’m so disappointed, for the price of 120 I expected better. I am waiting for customer services to contact me for a return. How do you justify the price for such rubbish!
29 March 2025
Unprompted review
Reply from Desenio
Hi Debbie,
We are truly sorry to hear that our framed canvas did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard.
If you believe that the quality of your canvas may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Sadly I cannot find any contact information attached to your review. We will request contact information from you so we can reach out and assist you further.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
Personal poster print
Not happy with my personal poster print. Much darker then the orginal photo and saturated colors. Did not get helped from the customer service.
12 February 2025
Reply from Desenio
Hei Linnea,
Vi er virkelig lei oss for å høre at trykkene våre ikke møtte dine forventninger.
Vi er stolte av kvaliteten på kunsten vår og materialene, og sørger for at hvert stykke er produsert etter høyeste standard.
Alle våre trykk er laget på 200g/m² ubelagt, aldringsbestandig papir, designet for å gi en premium, langvarig finish.
Den matte overflaten forhindrer ikke bare gjenskinn, men forbedrer også det generelle utseendet på kunsten, og gir den et raffinert og elegant preg.
Hvis du mener at kvaliteten på trykket ditt kan ha blitt kompromittert på grunn av en defekt, vil vi mer enn gjerne hjelpe deg videre.
Vi vil kontakte deg i en egen e-post for å løse dette problemet. Vi ønsker å sikre at du er helt fornøyd med kjøpet ditt og er forpliktet til å gjøre ting riktig for deg.
Takk for at du gjorde oss oppmerksom på dette, og ha en fin dag!
\-DESENIO
Quick and fast delivery.
6 February 2025
Damaged perplex for one of my large…
Damaged perplex for one of my large frames very large Gallery Wall. Desino is ignoring my emails as I want a new Perspex to go in the frame as it was damaged in transit they are not returning my emails I want it replaced. I have spent a lot of money now I am being ignored
14 February 2025
Unprompted review
Reply from Desenio
Hi Sharon,
We're sorry to hear your frames arrived damaged. While we carefully choose our packaging to ensure safe delivery, occasional damage can still occur during transit. We apologize for any inconvenience this has caused and appreciate your understanding.
Our Customer Service team will contact you soon to resolve this issue. We value your input and are committed to finding a solution that restores your confidence in our products.
Thank you for your patience. We look forward to assisting you and ensuring your satisfaction.
DESENIO
Great posters, but came with wrinkles
The posters are fine, but most of them were wrinkled because of how they got folded inside the package. Please be careful about how you package them.
31 December 2024
Lousy packaging
The packaging didn't ensure that the prints and frames get delivered without any damages.
2 January 2025
Reply from Desenio
Hello Borbarla,
thank you very much for your review.
We are very sorry that there were damages during the delivery. Please be assured that we are continuously working to ensure faster and safer deliveries, and we hope to offer an even better solution in the future.
Thank you for your understanding, and we wish you a nice day!
Best regards,
DESENIO
Top Kvalitet og Rask Levering!💯
8 December 2024
Creased prints
Sadly whilst outer packaging was undamaged the 2 prints were creased, so obviously not packed carefully.
Prints themselves OK except not possible to use. Waiting for response from Company, hopefully it will be more timely than delivery !
2 December 2024
Unprompted review
Reply from Desenio
Hei Jane,
Jeg beklager virkelig for at produktene du bestilte kom skadet. Vi streber etter å bruke best mulig emballasjemateriale og gi våre kunder produkter i høyest mulig kvalitet.
Vi beklager så mye for dette, og ønsker å takke deg for tålmodigheten. På grunn av høyt trykk hos kundeservice tar det lenger tid for dem å svare hvis du har sendt en e-post. Dessverre kan jeg ikke finne noen kontaktinformasjon knyttet til din tilbakemelding.
Vi ønsker deg en herlig dag!
Med vennlig hilsen
DESENIO
Very nice work full recommended
Good quality, very nice colour on the poster and fast delivery !
30 October 2024
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