Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

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Company details
- #108 of 144 best companies in Tour operator
Written by the company
With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.
Contact info
United Kingdom
- www.destination2.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Thank you to Daniel Stuckey for helping…
Thank you to Daniel Stuckey for helping me book my holiday to Mauritius. He was really helpful and guided me through the whole process with good recommendations.
The whole process from initial enquiry…
The whole process from initial enquiry to final booking was done handled perfectly by NAKITA.
Her customer service was extremely good throughout.
Khao Lak booking
Nikita was my point of contact, She was patient, helpful, knowledgeable and did her very best to get the best price possible for this holiday
Gave very good offer on hotel when…
Gave very good offer on hotel when compared to other players
All great so far
Nikita was very helpful
Another fantastic experience with Matt…
Another fantastic experience with Matt Mitchell last night. He was incredibly helpful and guided us towards our next perfect holiday.
Thanks again Matt- your knowledge and excellent service are always greatly appreciated
Terrible Customer Service
I booked a family holiday on a non refundable rate to travel within 2 weeks of booking. My dad unexpectedly passed away during this time, I contacted Destination2 on 2 occasions and within 2 minutes on the phone they advised us there was nothing they could do ie any form of refund, credit - nothing. Now I understand I booked a non-refundable rate but when you consider the circumstances one would hope they would 'try' and negotiate something with their supplier after all, they are a travel agency in the consumer services sector?!
On the other hand, we also had a break booked with trip.com, again on a non refundable rate and they were sympathetic and explored options with us, in the end we managed to get a FULL refund for our booking on a non-refundable rate. Needless to say customer service is a factor that sets these companies apart and I know which brand I'll be using & recommending out of the two.

Reply from Destination2
Amazing as always
As always Nadine has looked after our family holiday arrangements to the very highest standards. It’s now 5 years in a row and has never let us down! Highly recommended
Beware of this company once book and…
Beware of this company once book and paid they then demand an additional payment we got stung with another payment of £300 so watch out

Reply from Destination2
This was our first time booking a…
This was our first time booking a holiday through Destination2, and I have to say that Nadine made the whole experience so easy and enjoyable.
From the moment we spoke to her, she was friendly, helpful, and genuinely interested in making sure we found the right holiday for our family. She took the time to answer all our questions and never made us feel rushed, no matter how many things we asked.
What really stood out was how reassuring she was throughout the booking process. Booking a holiday is a big expense, and it's natural to have a few concerns, but Nadine's knowledge and confidence put our minds at ease. She explained everything clearly and made us feel comfortable that we were making the right decision.
By the end of the process, we felt completely confident in our booking and genuinely excited about our holiday. Excellent customer service can be hard to find these days, but Nadine went above and beyond.
A huge thank you to Nadine for all her help. She is a real credit to Destination2, and we wouldn't hesitate to book through her again.
Recommended to Family & Friends
Spoke to John on the team who was very helpful with booking our hotels in New Orleans and Cancun. The prices quoted were very competetive too. I've recommended Destination2 to family and friends.
I had an excellent experience booking…
I had an excellent experience booking my holiday with Stephen. He was incredibly patient, helpful, and professional throughout the entire process. He spent over three hours on the phone with me, making sure every detail was exactly right and that everything was perfect before finalising the booking.
Nothing was too much trouble, and he took the time to answer all of my questions and explain the different options, which made the whole experience completely stress-free. His dedication, attention to detail, and commitment to providing outstanding customer service really stood out.
I wouldn't hesitate to book with Stephen again and would highly recommend him to anyone looking for a knowledgeable, patient, and genuinely caring travel agent. Thank you for making the whole booking process so easy!
This is the third holiday this year we…
This is the third holiday this year we have booked with Tracy Jagger at Destination 2 she is very experienced and has got to know what we are looking for. Very professional and friendly, have recommended to friends and family.
I was redirected to your page via…
I was redirected to your page via trivago.I decided to phone instead of booking online,spoke to Matt Mitchell.He has been incredibly helpful and informative and sorted my booking out in no time.Once again thanks for all the help
Recently booked a twin centre Anniversary holiday to Thailand with their agent Nadine Edwards,could not be happier with the service received and would recommend Nadine to anybody.
Recently booked a
Excellent service from Joseph Weeks at…
Excellent service from Joseph Weeks at Destination2
I received excellent service from Joseph Weeks at Destination2 from start to finish. Joseph was always polite, professional, and incredibly helpful. Nothing was ever too much trouble for him.
I changed my requirements several times, and Joseph was more than happy to provide multiple quotes, check different flight options, and answer all of my questions without ever making me feel like I was a nuisance.
What really stood out was his communication. He always phoned me back when he said he would and replied to my emails promptly, keeping me updated throughout the whole booking process.
It’s rare to receive customer service of this standard these days, and Joseph made the whole experience straightforward and stress-free. I wouldn’t hesitate to recommend both Joseph and Destination2 to anyone looking to book a holiday.
Thank you again for your outstanding service!
Preeti is extremely knowledgeable and…
Preeti is extremely knowledgeable and helpful, despite the current travel conditions affecting our holiday, she helped us in the best way possible.
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