Banner for Destination2

Destination2 Reviews 

27,144
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 5,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patient approach, often going the extra mile to secure the best deals and tailor holidays to specific needs. The booking process is frequently described as smooth, efficient, and straightforward, with many appreciating the personalized service and clear communication. People found the overall service outstanding, making holiday planning effortless and ensuring well-organized trips from start to finish. However, some people mentioned significant dissatisfaction with customer service, reporting unhelpful, rude, or unresponsive interactions after booking. Reviewers occasionally experienced being ghosted, having calls cut off, or not receiving what was verbally promised, particularly when issues arose with their booked holidays or when seeking refunds or changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the helpfulness,... See more

Holidays

Consumers find holidays to be positive, with many reviewers consistently reporting good all-round value and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

Rated 5 out of 5 stars

Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hass... See more

Rated 5 out of 5 stars

Last minute booking to Barbados, departing Saturday, Nadine was superb. All booked and sorted in 30 minutes! Saved me £1000 compared to other websites. Smoothly done, friendly and was sympathetic to m... See more

Rated 5 out of 5 stars

Booked the Maldives for hubbys 60th birthday with the help of Nadine Edwards again. I’ve booked with Nadine a few times now and every booking/holiday has been first class. Nadine goes that extra mile... See more


Company details

  1. #108 of 144 best companies in Tour operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(27,144)

4,872 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Khao Lak booking

Nikita was my point of contact, She was patient, helpful, knowledgeable and did her very best to get the best price possible for this holiday

16 July 2026
Rated 1 out of 5 stars

Terrible Customer Service

I booked a family holiday on a non refundable rate to travel within 2 weeks of booking. My dad unexpectedly passed away during this time, I contacted Destination2 on 2 occasions and within 2 minutes on the phone they advised us there was nothing they could do ie any form of refund, credit - nothing. Now I understand I booked a non-refundable rate but when you consider the circumstances one would hope they would 'try' and negotiate something with their supplier after all, they are a travel agency in the consumer services sector?!

On the other hand, we also had a break booked with trip.com, again on a non refundable rate and they were sympathetic and explored options with us, in the end we managed to get a FULL refund for our booking on a non-refundable rate. Needless to say customer service is a factor that sets these companies apart and I know which brand I'll be using & recommending out of the two.

6 May 2026
Unprompted review
Destination2 logo

Reply from Destination2

Hello Bijal Parmar and thank you for your review. We're very sorry about your father's passing and send our condolences from everyone here at Destination2. We would appreciate your booking reference to allow us to see the full details please. However, we would offer that when a non-refundable rate is booked, it is correct that a refund unfortunately cannot be provided even under such extraordinary circumstances which is would be for your travel insurers.

Rated 5 out of 5 stars

Amazing as always

As always Nadine has looked after our family holiday arrangements to the very highest standards. It’s now 5 years in a row and has never let us down! Highly recommended

15 July 2026
Rated 1 out of 5 stars

Beware of this company once book and…

Beware of this company once book and paid they then demand an additional payment we got stung with another payment of £300 so watch out

16 July 2026
Unprompted review
Destination2 logo

Reply from Destination2

EDIT
Hello James, thank you for providing your reference so that we may respond factually to your comments. The contract terms and conditions that you have been able to review for many months clearly cover the circumstances in which you were asked to pay an additional amount after the booking was confirmed. This relates to an increase by your airline and under the scope of the contract we are entitled to pass this on. We are sorry if you have overlooked that. Importantly however, you fail to mention that Destination2 has also abided by the contract and absorbed a proportion in order to comply with it. Having reviewed the circumstances, we remain satisfied that your booking has been administered in accordance with our Booking Conditions and the contract. This has been explained clearly via normal channels and upon reflection we would hope that you may consider improving the rating of your review to reflect the promised service level and experience you had with us which was open and transparent.





Hello James, thank you for your review. We are sorry to hear this and do not demand payments therefore we would be interested in receiving your booking reference in order to see why there is an increase in price so that we may respond accurately.
There are many valid reasons for this to happen, and they are covered by our terms and conditions.

Rated 5 out of 5 stars

This was our first time booking a…

This was our first time booking a holiday through Destination2, and I have to say that Nadine made the whole experience so easy and enjoyable.
From the moment we spoke to her, she was friendly, helpful, and genuinely interested in making sure we found the right holiday for our family. She took the time to answer all our questions and never made us feel rushed, no matter how many things we asked.
What really stood out was how reassuring she was throughout the booking process. Booking a holiday is a big expense, and it's natural to have a few concerns, but Nadine's knowledge and confidence put our minds at ease. She explained everything clearly and made us feel comfortable that we were making the right decision.
By the end of the process, we felt completely confident in our booking and genuinely excited about our holiday. Excellent customer service can be hard to find these days, but Nadine went above and beyond.
A huge thank you to Nadine for all her help. She is a real credit to Destination2, and we wouldn't hesitate to book through her again.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience booking…

I had an excellent experience booking my holiday with Stephen. He was incredibly patient, helpful, and professional throughout the entire process. He spent over three hours on the phone with me, making sure every detail was exactly right and that everything was perfect before finalising the booking.

Nothing was too much trouble, and he took the time to answer all of my questions and explain the different options, which made the whole experience completely stress-free. His dedication, attention to detail, and commitment to providing outstanding customer service really stood out.

I wouldn't hesitate to book with Stephen again and would highly recommend him to anyone looking for a knowledgeable, patient, and genuinely caring travel agent. Thank you for making the whole booking process so easy!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

This is the third holiday this year we…

This is the third holiday this year we have booked with Tracy Jagger at Destination 2 she is very experienced and has got to know what we are looking for. Very professional and friendly, have recommended to friends and family.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I was redirected to your page via…

I was redirected to your page via trivago.I decided to phone instead of booking online,spoke to Matt Mitchell.He has been incredibly helpful and informative and sorted my booking out in no time.Once again thanks for all the help

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Joseph Weeks at…

Excellent service from Joseph Weeks at Destination2

I received excellent service from Joseph Weeks at Destination2 from start to finish. Joseph was always polite, professional, and incredibly helpful. Nothing was ever too much trouble for him.

I changed my requirements several times, and Joseph was more than happy to provide multiple quotes, check different flight options, and answer all of my questions without ever making me feel like I was a nuisance.

What really stood out was his communication. He always phoned me back when he said he would and replied to my emails promptly, keeping me updated throughout the whole booking process.

It’s rare to receive customer service of this standard these days, and Joseph made the whole experience straightforward and stress-free. I wouldn’t hesitate to recommend both Joseph and Destination2 to anyone looking to book a holiday.

Thank you again for your outstanding service!

20 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look