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Destination2 Reviews 

27,081
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patient approach, often going the extra mile to secure the best deals and tailor holidays to specific needs. The booking process is frequently described as smooth, efficient, and straightforward, with many appreciating the personalized service and clear communication. People found the overall service outstanding, making holiday planning effortless and ensuring well-organized trips from start to finish. However, some people mentioned significant dissatisfaction with customer service, reporting unhelpful, rude, or unresponsive interactions after booking. Reviewers occasionally experienced being ghosted, having calls cut off, or not receiving what was verbally promised, particularly when issues arose with their booked holidays or when seeking refunds or changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the helpfulness,... See more

Holidays

Consumers find holidays to be positive, with many reviewers consistently reporting good all-round value and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

Rated 5 out of 5 stars

Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hass... See more

Rated 5 out of 5 stars

Last minute booking to Barbados, departing Saturday, Nadine was superb. All booked and sorted in 30 minutes! Saved me £1000 compared to other websites. Smoothly done, friendly and was sympathetic to m... See more

Rated 5 out of 5 stars

Booked the Maldives for hubbys 60th birthday with the help of Nadine Edwards again. I’ve booked with Nadine a few times now and every booking/holiday has been first class. Nadine goes that extra mile... See more


Company details

  1. #106 of 143 best companies in Tour operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(27,081)

4,819 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience

I haven’t booked a package holiday for a long time and my experience with Keely was seamless and all tied up within an hour. Wouldn’t hesitate to book again. Thank you for a fantastic and friendly service!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Only Destination2 had the hotel we wanted

Destination2 was the only site that offered the specific hotel we hoped to book. We booked over the phone and Stephen helped to arrange our hotel without delay and helped to research other extras that we will consider closer to the travel date. I checked Trustpilot first and saw the high rating which gave me confidence to proceed.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Nadin was very cordial and professional…

Nadin was very cordial and professional on the phone. Despite the complex nature of my booking, she remained calm, reassuring and helpful throughout the process. She made the experience much easier and ensured I secured a very good booking.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Having spent some hours online to try to book a holiday for myself and extended family requiring a fairly complicated configuration of rooms and flight arrangements, I rang Destination2 and spoke to Stefanie.
She was amazing. She listened carefully to our requirements and provided a range of options until we eventually came to the best and most cost-effective package. She then spent a considerable amount of time on the telephone going through the booking forms in meticulous detail.
I can't recommend Stefanie and Destination2 enough for her advice, support and patience.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Bespoke booking experience

We were very fortunate to come across Stephanie was so knowledgeable and considerate about booking our trip to the Maldives. As a large family she patiently enquired about our likes and dislikes and has arranged the holiday to satisfy everyone
Can’t thank her enough!!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Only called to ask a few questions and ended up booking a dream holiday to the Maldives, spoke to Dan and he was amazing really helpful, made the process super easy, gave us options and before we knew it our holiday of a life time is booked, would 100% recommend booking with Destination2, thank you.

12 July 2026
Unprompted review
Rated 4 out of 5 stars

Booking is swift and correct

Booking is swift and all documents sent on how to book other options, after that no contact you are left on your own.
That is fine if you are a frequent traveler however some need that personal touch.

29 May 2026
Rated 4 out of 5 stars

Family holiday to Greece

Once Sohit was engaged with my enquiry it all went smoothly and very happy with the outcome for what was a difficult trip; it involved people coming from different parts of UK going to Greece for a family holiday.

11 July 2026
Unprompted review
Rated 3 out of 5 stars

Disappointed with communication

We were referred to Destination2 by Trivago from the very beginning I found staff were unhelpful bordering on rude. We ordered pickups from the airport to hotel and reverse, I had to cancel and get a taxi because they got the timings wrong and then blamed us. My documentation said everything is paid and do not pay the hotel anything, the hotel the Marriott marquis in NYC promptly charged my card with taxes. The hotel said Destination2 had not paid them and to contact Destination2 which I did. The person on the phone did not understand what I was talking about and contrary to my booking form said I would have to pay its the way things are. The hotel charged my account with a smile and said Destination2 had not paid them. Totally disillusioned with this company and will never use Destination2 or Trivago for referring them.

29 June 2026
Unprompted review
Destination2 logo

Reply from Destination2

Hello Brian Taylor, thank you for your review. We are very disappointed to hear this since investigation shows that you were assisted in correcting the errors that had been caused by your online entries when booking on our website. In this contract as you are aware Destination2 acted only as an agent and liaised on your behalf to the suppliers. The outcome of that was therefore beyond our control. You chose not to proceed with a fee they imposed to rectify the pickup time. In relation to the hotel taxes these were payable and you appear to have overlooked this content during both the booking journey before completing your order and that such are further displayed again on paperwork for you which was issued several times before travel. Given the aforementioned, we regret that you find any fault with us or Trivago since everything was done to help resolve and the fees were open and transparently displayed to inform decision before booking. To note, these taxes are widely covered in general media content or searches since they have applied across various US states for years and now extend to many other destinations. They are local government taxes and cannot be pre-paid since they only apply when you check-in.

Rated 1 out of 5 stars

Will never book with Destination 2 again

Customer Service is absolutely appalling!
We did not get what was verbally promised when booking and follow up service was terrible.
Despite having been one of their most loyal customers over recent years they
simply didn’t want to know and wouldn’t help us, Only suggestion I can give is find another company to book with. Destination 2 only want your money.

19 June 2026
Destination2 logo

Reply from Destination2

Dear Marion Pringle, thank you for your review. We are very disappointed to see this since you record shows that every effort has been made to reach the outcome you require, and we do not find that this demonstrates any unwillingness to help. In fact, whilst this may have taken longer than expected we can see that the issues have been fully resolved which we presume is then the satisfactory outcome you sought. Therefore, on balance, once you have had time to digest the above, we would appreciate any amendment you could make to your review which would then be reflective of the promised service level and experience you had with us.

Rated 5 out of 5 stars

Nadine was just amazing and patient…

Nadine was just amazing and patient when helping us to book our holiday. She took time to understand our family's exact needs for the right holiday. Have booked with many travel companies in the past but will definitely return to Destination2 next time after this experience. Thank you Nadine!!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Excellent customer service from Joseph, replied immediately to all requests and was very helpful in providing the best possible deal for our holiday.

10 July 2026
Unprompted review

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