Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

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Company details
- #108 of 144 best companies in Tour operator
Written by the company
With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.
Contact info
United Kingdom
- www.destination2.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Excellent customer service
Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hassle. Nadine explained exactly what I was paying for and made sure I was happy before going ahead. I didn’t feel pressured at any time an asset to Destination 2.
Great experience with Destination2
Great experience with Destination2. Just booked our second holiday with them, this time to Mauritius. Shauna was very helpful in getting this sorted for us!
Holiday Booking
D2 & John made the whole process of booking my trip a breeze, would definitely use D2 again!!
I would like to say a huge thanks to Nadine
I would like to say a huge thanks to Nadine for all of her help in finding an incredible deal on my holiday . She went far and beyond in helping and the communication was amazing.
Id highly recommend anyone who wants to book a holiday to deal with Nadine as you wont be disappointed.
Thanks again Richie 😉
Follow up to previous bad review
I guess this company is good at selling holidays, but absolutely awful after that if for some reason you need to cancel. Their "customer service" is terrible! They don't care, they feed you lies. It took me to leave a bad review for them to actually refund me (after 14 weeks!) But was told, and I quote from their response "We also note that your request for the refund to be processed via BACS was made only recently and which requires greater security checks" and they still refunded to my credit card causing me further delays in receiving my money! I even emailed their CEO Andy Freeth, who did not even respond! Not a surprise! AVOID!!!

Reply from Destination2
Great customer service
Great customer service. Even when agents are not available they return calls promptly.
Always search for the best deals.
Helpful advice.
Nadine went back and forth with me to…
Nadine went back and forth with me to get the perfect trip
Excellent customer service from Nadine
Excellent customer service from Nadine. Very helpful and insightful for booking my family holiday to Marrakech. Was patient and provided a lot of helpful information for our stay.
Shaunagh was very friendly and patient
Shaunagh was very friendly and patient. Thank you.
I rang to book a holiday to Thailand…
I rang to book a holiday to Thailand with 2 nights in Bangkok added on at the end. I spoke with Matt and he could not have more helpful. After giving him info he emailed it back to me to check. After talking me through the option I paid a deposit and received all the documents almost immediately. Matt gave me his email and direct line number so if I have any questions or worries I can contact him easily. As I said Matt could not have been more helpful and I am confident our holiday arrangements will be smooth.
2nd time choosing to go to Phuket with…
2nd time choosing to go to Phuket with you.very straightforward booking process
Cancellation and changes out of our…
Cancellation and changes out of our control being charged for.
Airline flights vary affecting booking.
Destination 2 Charges are made for any changes - eg flight or accommodation that are out of the control of the consumer - Minimum of £50 per person. Other platforms and sites do not do this but it is left at the discretion of the hotels or airlines if any additional charges should be made.
(I had to change my booking by one day last year because the airline cancelled my original flight, and I was NOT charged by the hotel or booking site).
MY change on this booking was made 1 day after the original booking and company have refunded original deposit, hence the change in review marking.

Reply from Destination2
Fantastic customer service from Dan
Dan was excellent, he listened to our requirements and gave us different options clearly outlining price differences to find the best fit for our holiday. Wouldn't hesitate to recommend!
Excellent service
Alan was extremely responsive, catered to our ever changing itinerary's quickly and came up with the best price.
Stephanie Humphrey’s
Great service by Stephanie
Holiday booked with all my requirements no fuse no hassle under 1 hr great service
Big thanks
Andy our Operator was very helpful and…
Andy our Operator was very helpful and arranged our flights / hotel stay and best cabin position …
This is the second time we have booked with Destination 2 and very pleased and good prices
Joe was brilliant
Joe helped me. He was excellent. Thanks so much. Can’t wait to go away.
Joe was able to amend the booking to exactly what was needed. Really grateful. Saved money too with the package
From the first phone call with Chris…
From the first phone call with Chris Blackwell to booking the holiday was so easy will be using Chris and destination 2 again
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