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Destination2 Reviews 

27,146
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patient approach, often going the extra mile to secure the best deals and tailor holidays to specific needs. The booking process is frequently described as smooth, efficient, and straightforward, with many appreciating the personalized service and clear communication. People found the overall service outstanding, making holiday planning effortless and ensuring well-organized trips from start to finish. However, some people mentioned significant dissatisfaction with customer service, reporting unhelpful, rude, or unresponsive interactions after booking. Reviewers occasionally experienced being ghosted, having calls cut off, or not receiving what was verbally promised, particularly when issues arose with their booked holidays or when seeking refunds or changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the helpfulness,... See more

Holidays

Consumers find holidays to be positive, with many reviewers consistently reporting good all-round value and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

Rated 5 out of 5 stars

Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hass... See more

Rated 5 out of 5 stars

Last minute booking to Barbados, departing Saturday, Nadine was superb. All booked and sorted in 30 minutes! Saved me £1000 compared to other websites. Smoothly done, friendly and was sympathetic to m... See more

Rated 5 out of 5 stars

Booked the Maldives for hubbys 60th birthday with the help of Nadine Edwards again. I’ve booked with Nadine a few times now and every booking/holiday has been first class. Nadine goes that extra mile... See more


Company details

  1. #108 of 144 best companies in Tour operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(27,146)

4,872 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hassle. Nadine explained exactly what I was paying for and made sure I was happy before going ahead. I didn’t feel pressured at any time an asset to Destination 2.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say a huge thanks to Nadine

I would like to say a huge thanks to Nadine for all of her help in finding an incredible deal on my holiday . She went far and beyond in helping and the communication was amazing.
Id highly recommend anyone who wants to book a holiday to deal with Nadine as you wont be disappointed.
Thanks again Richie 😉

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Follow up to previous bad review

I guess this company is good at selling holidays, but absolutely awful after that if for some reason you need to cancel. Their "customer service" is terrible! They don't care, they feed you lies. It took me to leave a bad review for them to actually refund me (after 14 weeks!) But was told, and I quote from their response "We also note that your request for the refund to be processed via BACS was made only recently and which requires greater security checks" and they still refunded to my credit card causing me further delays in receiving my money! I even emailed their CEO Andy Freeth, who did not even respond! Not a surprise! AVOID!!!

15 July 2026
Unprompted review
Destination2 logo

Reply from Destination2

Hello Wayne, thank you for your further review. What has been stated here is not a true reflection on our service. Your refund request was already in progress and going through the numerous administrative checks required with our supplier once you had confirmed you did not wish to rebook instead. A review did not prompt any urgency in that. The process involved refund to your card which was already logged ahead of your request for BACS. The timescales for addressing your change in refund method were insufficient to prevent the funds completing via card. We are sorry that this occurred if it was your preference, but it is a fact that BACS refunds require greater security checks so take longer and you have likely received access to the funds soonest. Our CEO’s are not customer facing so do not respond to customers who are being dealt with through the normal channels, and we regret you had expectation that Mr Freeth would.

Rated 5 out of 5 stars

Great customer service

Great customer service. Even when agents are not available they return calls promptly.
Always search for the best deals.
Helpful advice.

15 July 2026
Rated 5 out of 5 stars

I rang to book a holiday to Thailand…

I rang to book a holiday to Thailand with 2 nights in Bangkok added on at the end. I spoke with Matt and he could not have more helpful. After giving him info he emailed it back to me to check. After talking me through the option I paid a deposit and received all the documents almost immediately. Matt gave me his email and direct line number so if I have any questions or worries I can contact him easily. As I said Matt could not have been more helpful and I am confident our holiday arrangements will be smooth.

15 July 2026
Rated 3 out of 5 stars

Cancellation and changes out of our…

Cancellation and changes out of our control being charged for.
Airline flights vary affecting booking.
Destination 2 Charges are made for any changes - eg flight or accommodation that are out of the control of the consumer - Minimum of £50 per person. Other platforms and sites do not do this but it is left at the discretion of the hotels or airlines if any additional charges should be made.
(I had to change my booking by one day last year because the airline cancelled my original flight, and I was NOT charged by the hotel or booking site).
MY change on this booking was made 1 day after the original booking and company have refunded original deposit, hence the change in review marking.

14 July 2026
Destination2 logo

Reply from Destination2

Keith Vince, thank you for your review however we are unsure why this is rated so low. Your arrangements were not a package therefore whilst we sympathise, we cannot be held responsible for flight changes that happen and then impact what you have booked with us independently. However, in accordance with the rules of the platform via which you booked, we have agreed that a refund of your deposit will be provided and you have no loss. In view of this we would therefore be obliged that you reconsider the rating and update your review to accurately reflect this very positive outcome.

Rated 5 out of 5 stars

Joe was brilliant

Joe helped me. He was excellent. Thanks so much. Can’t wait to go away.
Joe was able to amend the booking to exactly what was needed. Really grateful. Saved money too with the package

14 July 2026

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