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Destination2 Reviews 

27,144
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patient approach, often going the extra mile to secure the best deals and tailor holidays to specific needs. The booking process is frequently described as smooth, efficient, and straightforward, with many appreciating the personalized service and clear communication. People found the overall service outstanding, making holiday planning effortless and ensuring well-organized trips from start to finish. However, some people mentioned significant dissatisfaction with customer service, reporting unhelpful, rude, or unresponsive interactions after booking. Reviewers occasionally experienced being ghosted, having calls cut off, or not receiving what was verbally promised, particularly when issues arose with their booked holidays or when seeking refunds or changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the helpfulness,... See more

Holidays

Consumers find holidays to be positive, with many reviewers consistently reporting good all-round value and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

Rated 5 out of 5 stars

Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hass... See more

Rated 5 out of 5 stars

Last minute booking to Barbados, departing Saturday, Nadine was superb. All booked and sorted in 30 minutes! Saved me £1000 compared to other websites. Smoothly done, friendly and was sympathetic to m... See more

Rated 5 out of 5 stars

Booked the Maldives for hubbys 60th birthday with the help of Nadine Edwards again. I’ve booked with Nadine a few times now and every booking/holiday has been first class. Nadine goes that extra mile... See more


Company details

  1. #108 of 144 best companies in Tour operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27k reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(27,144)

4,872 reviews in the last 12 months

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Rated 1 out of 5 stars

Ruined honeymoon

Ruined honeymoon, avoid this company or risk losing all your money. We booked ultra all inclusive in Abu Dhabi. The hotel we are booked in has closed most of the restaurants and bars, due to the conflict. The reason we choose that hotel was because of all the restaurants and bars. We asked Destination 2 if they could move us to another hotel that has all restaurants and bars open. Trading standards advised Destination 2 should move us free of charge due to the hotel no longer being fully open and operational. We contacted destination 2 and told them what trading standards advised us. Destination 2 then started ignoring us and have not responded to any of our emails or phone calls and the sale centre staff refuse to help or put you through to someone who can deal with your concern and then cut you off the call.
We eventually realised we were not going to get our money back or moved to a different hotel and destination 2 were obviously not going to help us. We then asked if we could pay to move hotel. we got quoted an extra £1200, we wasn’t happy but agreed as we were not getting anywhere with this company, we phoned up and said ok we will pay, to be told the price has changed and now they want more money an extra £2,158.92 and added at the bottom of the email quote they sent was an added note that the price is none negotiable.
This is not the way to treat your customers.

17 July 2026
Unprompted review
Destination2 logo

Reply from Destination2

Hello Vanessa Watthey, thank you for your review. We do sympathise that your chosen arrangements have been unexpectedly affected. Unfortunately, this does not entitle a refund and we are sorry to have not met your personal expectation whilst our team has looked into this but there has been no ignoring of your requests. These simply take time to address. As with all of our quotes, they are subject to availability and price changes which are beyond our control.

Rated 5 out of 5 stars

Nikita was very helpful with my booking…

Nikita was very helpful with my booking to South Africa as we were going in a family of 8 people and change our itinerary so many times but she was very patient and got us the best deal I will certainly be booking with Nikita again.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Spoke to Heather at Customer Services…

Spoke to Heather at Customer Services today. Didn't have to wait in a queue for my call to be answered, Heather was polite, knowledgeable, patient and very helpful. I have to say it was one of the best customer service encounters I have ever had.
I hope the holiday matches my (now) enhanced expectations.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I can't recommend Nadine highly enough

I can't recommend Nadine highly enough! She was absolutely fantastic from start to finish and made booking our holiday such an easy and enjoyable experience. She was incredibly helpful, patient, and knowledgeable, taking the time to answer all of our questions and helping us find the perfect holiday to suit our needs.

Nothing was too much trouble, and her friendly, professional approach gave us complete confidence throughout the booking process. It's rare to receive such exceptional customer service these days, and Nadine really went above and beyond to make sure everything was just right.

A huge thank you to Nadine for all of her help. We can't wait for our holiday, and we'll definitely be booking with her again in the future. Highly recommended!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Nadine organised our second trip with…

Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select- very friendly and understanding.Would recommend her strongly.

16 July 2026
Rated 5 out of 5 stars

Super friendly and helpful

Super friendly and helpful. Found the best prices. Smooth, easy booking process. Thank you so much to nadine and keely!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

1st CLASS SERVICE

Nadine Edward’swas extremely polite & knowledgeable.She made my booking very simple & straightforward it was a pleasure talking with her.would recommend her to anyone thanks for taking my booking for Thailand it was our 1st time booking with Her but definitely not the last 😍❤️😍👌👌

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Amended Booking

need to amend my booking and Nadine was amazing. Really took the time to ensure I had the best rooms which suited our family.

Thank You Nadine

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Last minute booking to Barbados

Last minute booking to Barbados, departing Saturday, Nadine was superb. All booked and sorted in 30 minutes! Saved me £1000 compared to other websites. Smoothly done, friendly and was sympathetic to my hangover after England's defeat last night in the World Cup semi final.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

2nd Holiday I have now booked through this company. Really good communication and they work with you to make sure you get exactly what you want. Definitely recommend.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hassle. Nadine explained exactly what I was paying for and made sure I was happy before going ahead. I didn’t feel pressured at any time an asset to Destination 2.

16 July 2026
Unprompted review

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