Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #108 of 144 best companies in Tour operator
Written by the company
With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.
Contact info
United Kingdom
- www.destination2.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked the last 5 holidays though them
Booked the last 5 holidays though them, good all round value never had any issues
Ruined honeymoon
Ruined honeymoon, avoid this company or risk losing all your money. We booked ultra all inclusive in Abu Dhabi. The hotel we are booked in has closed most of the restaurants and bars, due to the conflict. The reason we choose that hotel was because of all the restaurants and bars. We asked Destination 2 if they could move us to another hotel that has all restaurants and bars open. Trading standards advised Destination 2 should move us free of charge due to the hotel no longer being fully open and operational. We contacted destination 2 and told them what trading standards advised us. Destination 2 then started ignoring us and have not responded to any of our emails or phone calls and the sale centre staff refuse to help or put you through to someone who can deal with your concern and then cut you off the call.
We eventually realised we were not going to get our money back or moved to a different hotel and destination 2 were obviously not going to help us. We then asked if we could pay to move hotel. we got quoted an extra £1200, we wasn’t happy but agreed as we were not getting anywhere with this company, we phoned up and said ok we will pay, to be told the price has changed and now they want more money an extra £2,158.92 and added at the bottom of the email quote they sent was an added note that the price is none negotiable.
This is not the way to treat your customers.

Reply from Destination2
Nikita was very helpful with my booking…
Nikita was very helpful with my booking to South Africa as we were going in a family of 8 people and change our itinerary so many times but she was very patient and got us the best deal I will certainly be booking with Nikita again.
Excellent service and great help in…
Excellent service and great help in arranging out holiday
I thought the booking process was…
I thought the booking process was straightforward easy, give me proper advice and made it simple. Thank you very much Robert Hartley
Spoke to Heather at Customer Services…
Spoke to Heather at Customer Services today. Didn't have to wait in a queue for my call to be answered, Heather was polite, knowledgeable, patient and very helpful. I have to say it was one of the best customer service encounters I have ever had.
I hope the holiday matches my (now) enhanced expectations.
Great service from Phil
Great service from Phil, he went the extra mile to get me a better deal with cruise company. Will be using Destination2 for future bookings
Joseph Weeks was very helpful and…
Joseph Weeks was very helpful and knowledgeable. he was very patient with my many questions and a pleasure to deal with
Outstanding Service and Excellent Value
Very happy with the service and assistance provided by Matthew at Destination 2. I would highly recommend.
Nadine was super helpful as always
Nadine was super helpful as always. She helped me organise a surprise trip for my husband. Amazing service
I can't recommend Nadine highly enough
I can't recommend Nadine highly enough! She was absolutely fantastic from start to finish and made booking our holiday such an easy and enjoyable experience. She was incredibly helpful, patient, and knowledgeable, taking the time to answer all of our questions and helping us find the perfect holiday to suit our needs.
Nothing was too much trouble, and her friendly, professional approach gave us complete confidence throughout the booking process. It's rare to receive such exceptional customer service these days, and Nadine really went above and beyond to make sure everything was just right.
A huge thank you to Nadine for all of her help. We can't wait for our holiday, and we'll definitely be booking with her again in the future. Highly recommended!
Nadine organised our second trip with…
Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select- very friendly and understanding.Would recommend her strongly.
Super friendly and helpful
Super friendly and helpful. Found the best prices. Smooth, easy booking process. Thank you so much to nadine and keely!
1st CLASS SERVICE
Nadine Edward’swas extremely polite & knowledgeable.She made my booking very simple & straightforward it was a pleasure talking with her.would recommend her to anyone thanks for taking my booking for Thailand it was our 1st time booking with Her but definitely not the last 😍❤️😍👌👌
Amended Booking
need to amend my booking and Nadine was amazing. Really took the time to ensure I had the best rooms which suited our family.
Thank You Nadine
Last minute booking to Barbados
Last minute booking to Barbados, departing Saturday, Nadine was superb. All booked and sorted in 30 minutes! Saved me £1000 compared to other websites. Smoothly done, friendly and was sympathetic to my hangover after England's defeat last night in the World Cup semi final.
Great Experience
2nd Holiday I have now booked through this company. Really good communication and they work with you to make sure you get exactly what you want. Definitely recommend.
Excellent customer service
Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hassle. Nadine explained exactly what I was paying for and made sure I was happy before going ahead. I didn’t feel pressured at any time an asset to Destination 2.
Great experience with Destination2
Great experience with Destination2. Just booked our second holiday with them, this time to Mauritius. Shauna was very helpful in getting this sorted for us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







