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Destination2 Reviews 

27,146
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patient approach, often going the extra mile to secure the best deals and tailor holidays to specific needs. The booking process is frequently described as smooth, efficient, and straightforward, with many appreciating the personalized service and clear communication. People found the overall service outstanding, making holiday planning effortless and ensuring well-organized trips from start to finish. However, some people mentioned significant dissatisfaction with customer service, reporting unhelpful, rude, or unresponsive interactions after booking. Reviewers occasionally experienced being ghosted, having calls cut off, or not receiving what was verbally promised, particularly when issues arose with their booked holidays or when seeking refunds or changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the helpfulness,... See more

Holidays

Consumers find holidays to be positive, with many reviewers consistently reporting good all-round value and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

Rated 5 out of 5 stars

Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hass... See more

Rated 5 out of 5 stars

Last minute booking to Barbados, departing Saturday, Nadine was superb. All booked and sorted in 30 minutes! Saved me £1000 compared to other websites. Smoothly done, friendly and was sympathetic to m... See more

Rated 5 out of 5 stars

Booked the Maldives for hubbys 60th birthday with the help of Nadine Edwards again. I’ve booked with Nadine a few times now and every booking/holiday has been first class. Nadine goes that extra mile... See more


Company details

  1. #108 of 144 best companies in Tour operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(27,146)

4,872 reviews in the last 12 months

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Rated 5 out of 5 stars

Booked to go to the Maldives again with…

Booked to go to the Maldives again with D2. Nadine, our travel consultant couldn’t have been more helpful. She went through the booking in great detail and explained everything thoroughly. She was very pleasant and professional in every way. This is the third time we have use D2 for the Maldives and would highly recommend them, both for price and service.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and a brilliant clear website.

My son had mentioned Destination2 a few times. I checked out the website and it’s a really good easy one. So made the call and I got Keely! So we chatted about a Maldivian island I had my eye on. Didn’t do the booking that day as wanted to look further. However, we found another island and decided to book it today. I called and Keely rang me back.

I’ll be honest, if I get somebody on the end of the phone who sounds
like ‘they can’t be bothered’ I’ll ring back to find somebody who is interested.

I have to say that this was one of the most pleasant bookings I’ve ever made. (Ive done a good few in my time). No rush, no pressure and a great deal.

Gave me great confidence in booking future trips with her. I also feel I wouldn’t be a nusiance if I needed to ask further questions. (As you do with some companies once they have your money)!

Thank you Keely for a great booking experience. I will be back and will recommend.

7 July 2026
Unprompted review
Rated 4 out of 5 stars

Fantastic prices

Fantastic prices! Used them a good few times, never had any issues, just a minor one this time with them giving us the wrong airline booking code but easily sorted by the airline itself. Would still prefer being able to call etc

2 July 2026
Rated 5 out of 5 stars

Nikita was brilliant despite me…

Nikita was brilliant despite me tweaking details on several occasions.
If I emailed her with a question or slight change she sorted it and came back to me with clear and concise answers.
Have travelled with Destination 2 before and would recommend them on price,service,and clarity.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Thailand trip

I made, contact for a trip to Thailand a couple of weeks ago and received a quotation and a follow up call from Alan Bryant in Chester.
Alan dealt with us professionally without pressure and after a few tweaks to our original request we made the booking with him yesterday (6th July) great service and very attentive.

7 July 2026
Rated 5 out of 5 stars

New Customer…

Spoke to a sales advisor called ‘Joseph’ who was extremely helpful and knowledgeable about the product and made the customer experience very enjoyable.

7 July 2026
Rated 5 out of 5 stars

5 stars! Just booked with Nadine a holiday for…

Just booked with Nadine a holiday for 2027, she is an absolute star, we booked with her back in 2024 too and was pure coincidence to speak to her again, as I was having trouble booking online.
Thank you, Nadine! We look forward to our holiday in 2027 in Thailand :)

7 July 2026
Unprompted review

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