Our salesman, Callum at the Aintree branch was very helpful. He provided us with the fabric swatch for the recliner we were interested in to compare against dining chair upholstery we were also consid... See more
Company replied
Location
Switch locationAintree Way, Racecourse Retail Park Unit 11, L9 5AN Liverpool, GB
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See what reviewers are saying
I had a fabulous time wandering around sitting on every sofa, without any sales pressure from staff. When I had chosen the most comfortable one on the shop (imo), the lovely Celine sorted out all o... See more
Company replied
I visited the DFS Aintree store to buy a sofa and was assisted by one of the staff members, Celine. She was absolutely amazing from start to finish. She took the time to talk me through all the optio... See more
Company replied
Lots of choice of sofas, Matt and Greg at Aintree branch were friendly, helpful, knowledgeable and professional, not pushy at all and provided us with refreshing hot drinks. 10 out of 10 😀
Company replied
Company details
- #12 of 401 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 240 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 94 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, United Kingdom
- 0333 999 9846
4.9
Excellent
4k reviews
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Reply from DFS Furniture - Aintree
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Matt was very helpful and…
Matt was very helpful and knowledgeable, there was no pressure to buy. He left us to make up our own mind.
21 July 2026
Reply from DFS Furniture - Aintree
Hello,
Thanks for your lovely feedback, we’re glad to hear Matt met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello Thomas,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Customer service was excellent
Customer service was excellent. We were not pushed to buy a sofa, just asked if we needed help. Staff were friendly and talked through all payment options and after care prices.
21 July 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sales assistant Jessie was lovely
Sales assistant Jessie was lovely . Answered all our questions made buying the sofa a pleasant experience. Sometimes I find some sales assistants to be to over powering but Jessie was realy lovely and made the sale as smooth as possible.
20 July 2026
Reply from DFS Furniture - Aintree
Hello Yvonne,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent customer service from Jess.
20 July 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Excellent service went in with my 90…
Excellent service went in with my 90 year old aunt, could not have been more helpful both staff who served us and the manager excellent. 👍
19 July 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Our new sofa …
We were greeted by a lovely girl called celine
She left us to browse around the shop and told us to give her a shout if we needed any assistance
She was so helpfull and went through everything with us
16 July 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Salesman name was Jack I think sorted…
Salesman name was Jack I think sorted everything smoothly and quick thank you
18 July 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service in the store today really…
Great service in the store today really looked after by Sarah
18 July 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Matt was a salesperson
Matt was a salesperson. He was excellent. Very knowledgeable and friendly.
18 July 2026
Reply from DFS Furniture - Aintree
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
New Couch Purchase
Came in with my Fiancé and new born. Matt gave us plenty of space, let us ask the questions we needed to and gave us all info we needed to make the right decision for us. Cracking service
18 July 2026
Reply from DFS Furniture - Aintree
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very helpful Staff .
Very helpful Staff .. Leighton served me .. He explained the process of the transaction and also about the care and upkeep of the furniture .. He was polite, friendly and patient when I asked him to explain again the prices.
17 July 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The young lady who looked after us in…
The young lady who looked after us in dfs was called Sarah and she wasn't pushes sarah was very professional in her job and it was a real pleasure to have Sarah serve us ty
16 July 2026
Reply from DFS Furniture - Aintree
Hello Robert,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The staff gave me space to choose my…
The staff gave me space to choose my new sofa but let us know if we had any questions not hesitate to ask them
16 July 2026
Reply from DFS Furniture - Aintree
Hello Susan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Lovely guy called Leighton wasn’t pushy…
Lovely guy called Leighton wasn’t pushy but full of knowledge thanks again
14 July 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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