We had a very successful visit, We were able to look around the store at our leisure without being harassed. Once we were ready Mike was straight there to place our order. He was incredibly friendly a... See more
Company replied
Location
Switch location1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG Ashford, GB
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See what reviewers are saying
We met Brad at your Ashford store today. He was very friendly, he offered us coffee (which we didn’t accept) and he was very attentive and helpful today. He understood that we needed time to have a lo... See more
Company replied
Very nice friendly and helpful staff. Despite a short wait whilst staff were engaged with other customers we were offered tea/coffee during the wait. The salesman was so nice and very efficient. A r... See more
Company replied
Charlie was very helpful and extremely welcoming when we came into the store. He helped us decide easily and gave us loads of information on questions we asked.
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG, Ashford, United Kingdom
- 0123 350 3089
4.9
Excellent
5k reviews
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Staff member was excellent
13 June 2026
Reply from DFS Furniture - Ashford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Freddie the main man
Freddie made the whole experience of buying a new sofa stress free. Everything was explained in detail, with nothing left out. Above all else what a great and genuine human being. Thank you from the whole family, your time and experience was very much appreciated.
13 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
James was absolutely the best a true…
James was absolutely the best a true credit for your company 5 ⭐️ from the farr family
13 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff were very helpful explained…
Staff were very helpful explained everything service was good
13 June 2026
Reply from DFS Furniture - Ashford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Everything was so easy and straight…
Everything was so easy and straight forward and the staff were very helpful
12 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
I purchased a lovely sofa from the…
I purchased a lovely sofa from the Ashford branch 05/06/2026. The team were exceptionally helpful, and a young blonde lady, who's name I unfortunately cannot remember was excelllent! Thank you all!
5 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Ashford
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales assistant Priya was extremely…
The sales assistant Priya was extremely helpful and was very knowledgable.
It was a pleasure to order our new suite from her.
11 June 2026
Reply from DFS Furniture - Ashford
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Priya.
Kind Regards,
Jordan
DFS Customer Support
So helpful and friendly and super quick…
So helpful and friendly and super quick to sort out very happy with the service received from both members of staff
10 June 2026
Reply from DFS Furniture - Ashford
Hello Michelle,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The young lady that helped my wife and…
The young lady that helped my wife and myself was very helpful and it is good to see excellent customer service she made the experience very easy. Thank you .
10 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent. Our salesman at Ashford, Kent gave exactly the customer experience you would hope for everywhere (but rarely get). He was friendly, knowledgeable, helpful all without being pushy at all. He explained everything very clearly and although he gave us his name I am ashamed to say I cannot remember it to put it here !
9 June 2026
Reply from DFS Furniture - Ashford
Hello Anne,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ashford
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great customer service received from…
Great customer service received from Freddie , he made sure we looked at all options with size and how comfortable the sofa was. Freddie customer service exemplifies how good DFS is in regards to service and support you receive in store.
9 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Outstanding Customer Service from Freddie/Freddy
We had Freddie helping us today.
He is nothing short of perfect!!
We had originally, around February, been trying to pick out a sofa for our new house and Freddie gave us all the information on what happenings, prices etc.
We came back in today and officially brought our very first sofa and Freddie was (again) amazing at helping us. It was quick, easy and he helped us to feel very comfortable and like we was talking to a friend whilst being very professional.
DFS has lovely furniture and really good deals. If you need something affordable, they offer very good payment plans!
Thank you DFS and thank you Freddie. You were awesome!!
9 June 2026
Reply from DFS Furniture - Ashford
Hello Amy,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Freddie.
Kind regards,
Lia
DFS Customer Support
Great salesman
Great salesman - Freddie - easy process, efficient, professional and friendly
9 June 2026
Reply from DFS Furniture - Ashford
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Freddy and Charlie were the members of…
Freddy and Charlie were the members of staff that dealt with us. We found them to be friendly, knowledgeable and professional. We were never under any pressure to make a decision and were given plenty of time and plenty of options to decide from. Very happy with the service.
9 June 2026
Reply from DFS Furniture - Ashford
Hello Kellie,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Freddy & Charlie.
Kind regards,
Lia
DFS Customer Support
Helpful sales assistant
Helpful sales assistant, excellent service, great experience. Thanks
8 June 2026
Reply from DFS Furniture - Ashford
Hello Sheena,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
What a great team of people!
Everyone I dealt with were very friendly, helpful and genuinely wanted me to welcome and find a product and deal suited to my needs.
5 June 2026
Reply from DFS Furniture - Ashford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent product knowledge
Excellent product knowledge. We were told of all the possible options for the sofa we chose which helped us make the right decision. Easy transaction.
5 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
It was really nice and lovely
27 May 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
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