We had a very successful visit, We were able to look around the store at our leisure without being harassed. Once we were ready Mike was straight there to place our order. He was incredibly friendly a... See more
Company replied
Location
Switch location1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG Ashford, GB
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Very nice friendly and helpful staff. Despite a short wait whilst staff were engaged with other customers we were offered tea/coffee during the wait. The salesman was so nice and very efficient. A r... See more
Company replied
Charlie was very helpful and extremely welcoming when we came into the store. He helped us decide easily and gave us loads of information on questions we asked.
Company replied
We were served in the Ashford branch by Freddie. What can I say? He was excellent in every way. His approach and customer skills were impeccable and he covered all aspects of buying the furniture wit... See more
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Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG, Ashford, United Kingdom
- 0123 350 3089
4.9
Excellent
5k reviews
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Emily was absolutely brilliant
Emily was absolutely brilliant, completely informative, made everything work exactly to our needs and treated us with the utmost respect and professionalism. I would never hesitate to recommend to anyone i know.
5 June 2026
Reply from DFS Furniture - Ashford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I don’t understand why a purchase and…
I don’t understand why a purchase and and item that is x display will take 2 weeks for delivery after purchase
28 May 2026
Reply from DFS Furniture - Ashford
Good Morning,
We are really sorry to hear your furniture is going to take two weeks to be delivered this is really disappointing to hear. After look into your order we are able to see we were waiting on the payment method to be finalised before being able to release the order. Once the order was released the delivery was then arranged based on the next available delivery slot.
Kind Regards,
Vanessa
DFS customer Support
Great service
Freddie was very friendly ,informative made sure we knew all about the products before we signed .great service from all at DFS
4 June 2026
Reply from DFS Furniture - Ashford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from DFS staff …
Excellent service from DFS staff member Freddie. Freddie was friendly, knowledgeable and patient throughout the process of choosing our sofa and coffee table. He took the time to answer all our questions and helped us find the perfect option for our home without any pressure. The whole experience was smooth and enjoyable. Thank you for your outstanding customer service Freddie.
2 June 2026
Reply from DFS Furniture - Ashford
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Superb customer service
Superb customer service. The staff ( Charlie) was cooperative and didn’t mind at all to start all over again for changing the order.
3 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
All healpful
We spoke to a few members of the team at different stores to pick our sofa, all very helpful and friendly. Ordering was easy and Freddy was a pleasure to speak to!
3 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Fred very helpful and knowledgeable
Fred very helpful and knowledgeable. Friendly and polite
3 June 2026
Reply from DFS Furniture - Ashford
Hello John,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Helpful and friendly staff .very polite…
Helpful and friendly staff .very polite and pleasant young lady that served us.
2 June 2026
Reply from DFS Furniture - Ashford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
From the moment we decided to buy
From the moment we decided to buy, the salesman answered any queries we had, assisted us with choosing the right sofa and chairs to suit our requirements. he was very knowledgeable and explained all the options available. He guided us through placing the order, explaining all the aspects as we went along. In all, a very pleasant experience, and a very pleasant and knowledgeable salesman !
2 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Extremely understanding
Extremely understanding, knowledge patient staff, great management, excellent staff couldn't have wished for better service, a credit to your company.
2 June 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
The advicegreat from the person who felt…
The advice from the person who felt with us was very helpful and friendly 10 out of 10
2 June 2026
Reply from DFS Furniture - Ashford
Hello Malcolm
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really enjoyed our experience today
Really enjoyed our experience today, James was very helpful explaining all details regarding the two sofas I was interested in, he asked me if I was interested in the small sofa or the larger one which I really didn’t realise there were, everything was very professional. I would recommend this company. Very friendly.
My daughter and I did have a chuckle regarding our tea and coffee which he totally forgot about but we didn’t mind as he was such a lovely person
2 June 2026
Reply from DFS Furniture - Ashford
Hello Lesley,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with James.
Kind regards,
Lia
DFS Customer Support
Had a great experience today in the…
Had a great experience today in the Ashford store , Charlie helped me , he was so knowledgeable and friendly 10/10 from me
1 June 2026
Reply from DFS Furniture - Ashford
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
Lovely sales man but lots of “samey same”
It’s uncomfortable when a sales person immediately comes over to you when browsing and starts the “sales chat”
Disappointed with the lack of range available. Lots of “the same”
We have been DFs customers for many years but there needs to be more choice
24 May 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for sharing your review with us. Our sales team will offer assistance upon your arrival however will come back later when you have had the chance to browse the store. Due to limited space we are unable to display all of our products, however the full range can be viewed online.
Kind regards
Holly M
DFS Customer Support
Sofa
Lovely polite staff, very knowledgable of products. Understood exactly what we were trying to schieve. Great customer service
31 May 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
My salesman was brilliant
My salesman was brilliant: so knowledgeable about his stock, as well as keen to help. His suggestions were very helpful.
30 May 2026
Reply from DFS Furniture - Ashford
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Customer support and service were great.
30 May 2026
Reply from DFS Furniture - Ashford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We had a great experience buying a…
We had a great experience buying a sofa, first time with DFS for us.
All staff were very friendly in a good way ( not pushy)?
We would like to personally thank Freddy from the Ashford Branch who looked after us regarding the purchase of our sofa, who was friendly and professional and explained everything clearly.
29 May 2026
Reply from DFS Furniture - Ashford
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Freddy met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
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