DFS Furniture - Barnstaple Reviews 

2,082
TrustScore 5 out of 5

4.9

South West Coast Path, Taw Wharf,Unit 2, EX31 2BN Barnstaple, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The store smells amaising, always is. The staff are amaising, was seen by the manager yesterday who was so helpful, went back today with family member to help me decide, we were helped by Tim and I f... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Kieran who helped us buy our first sofa! He was extremely helpful and filled us in with all aspects of the process without rushing through or making us feel pressured at... See more

Company replied

Rated 5 out of 5 stars

Kerry at DFS Barnstaple gave us outstanding service today. From the moment we walked in, she was friendly, knowledgeable, and genuinely focused on helping us find exactly what we needed. She guided... See more

Company replied

Rated 5 out of 5 stars

Had bad experience with a fellow furniture store, so decided to try DFS and soon as we walked in, felt totally different. We were left to browse at our own comfort and offered a coffee whilst looking.... See more

Company replied


Company details

  1. #13 of 396 best companies in Home Furniture Shop
  2. #2 of 55 best companies in Furniture Accessories
  3. #12 of 239 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • South West Coast Path, Taw Wharf,Unit 2, EX31 2BN, Barnstaple, United Kingdom

  • 0333 999 9528

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,082)

96,286 reviews in the last 12 months

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Rated 4 out of 5 stars

Buying a sofa

The sales assistant was very helpful and explained a number of options to us in a clear and friendly way

23 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Great experience. The staff are nice and able to assist us with all queries

21 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

…Great service

Tim in the Barnstaple store was very helpful and thorough
Really good to see the actual sofa and sit on it, better than buying online

22 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Tim was amazing!

We had an amazing experience at the DFS Barnstaple Store. Tim was absolutely brilliant and helped us through the whole process. Couldn't have asked for a better experience. Tim you are a legend!
Maya & Luke

18 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff

Visited the store to browse and found a sofa we liked. Manager was very helpful with information and allowed us to think about everything, not at all pushy. Returned to store 2 days later having decided to make a purchase, again manager very helpful, ran through everything before we committed and made the process very straightforward including applying for finance.

18 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Pleasant buying experience

Kieran was friendly, knowledgeable and attentive throughout. Advised of all the relevant information, all our questions were answered. Appreciated not being pressured by the usual hard sell, I usually walk away at this point.
Hopefully the rest of the process goes as smooth.
Thank you Kieran.

18 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kieran.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

We dropped in for a conservatory settee…

We dropped in for a conservatory settee @ Barnstaple DFS and walked out having bought a new lounge settee instead 😂. The young last who helped us was not at all pushy but went out of her way to help, showing us various different options and talking us through every step with a relaxed and friendly style. Thank you 😊

11 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Lovely showroom friendly staff no…

Lovely showroom friendly staff no pressure been in several times and with loads of patience from kerry we finally made a purchase

17 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Our assistant was very helpful would…

Our assistant was very helpful would recommend this company

14 April 2026
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Reply from DFS Furniture - Barnstaple

Good afternoon,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

Rated 4 out of 5 stars

They were very helpful

They were very helpful, showed us the sofa I was looking for, gave us all the information we needed about our purchase. Offered us a drink as soon as we came in. All the staff were very helpful and friendly

12 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Thank you so much we have just bought a…

Thank you so much we have just bought a suite of furniture and were thrilled and we have 100% customer support staff were very helpful

12 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Good afternoon Sue,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

We had a successful experience

We had a successful experience, it was fun . The staff were patient , helpful and fun.

12 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff,clear and helpful…

Very helpful staff,clear and helpful advice,totally stress free experience

11 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Jamie


Jamie, the salesman was very professional, polite and friendly; he explained everything relating to the purchase of the product and the purchasing options very clearly and in depth. The product is very good and we are extremely pleased with our purchase

10 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

What an amazing review, thank you so much for taking the time to write this 😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

5*****

Very Friendly, helpful and informative and great coffee

10 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

What an amazing review, thank you so much for taking the time to write this 😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Staff were very friendly

Staff were very friendly, I had been trying to find the right sofa for weeks as I had a specific list of things I wanted and had struggled to find a sofa that ticked all my boxes. I found staff extremely helpful, looking for multiple options and configurations for me online and being very friendly whilst doing so. I left feeling very happy with our sofa choice.

9 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Was served by Tim

Was served by Tim, who was very helpful and thorough throughout the whole experience. Offered us a drink while we placed our order and was very polite and easy to get on with.

7 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Good morning Gemma,

Thanks for your lovely feedback, we’re glad to hear Tim met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Jamie in the barnstaple store was…

Jamie in the barnstaple store was charming, informative and really helpful and patient. Excellent!

6 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hello,

Thank you for sharing your kind feedback with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Dealt with a really nice man by the…

Dealt with a really nice man by the name of Jim friendly helpful and answered all our questions.

6 April 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Good morning Tony,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Fantastic staff

Staff were very helpful and friendly and supportive. Definitely would go there again

29 March 2026
DFS Furniture - Barnstaple logo

Reply from DFS Furniture - Barnstaple

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

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