The store smells amaising, always is. The staff are amaising, was seen by the manager yesterday who was so helpful, went back today with family member to help me decide, we were helped by Tim and I f... See more
Company replied
Location
Switch locationSouth West Coast Path, Taw Wharf,Unit 2, EX31 2BN Barnstaple, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a great experience with Kieran who helped us buy our first sofa! He was extremely helpful and filled us in with all aspects of the process without rushing through or making us feel pressured at... See more
Company replied
Kerry at DFS Barnstaple gave us outstanding service today. From the moment we walked in, she was friendly, knowledgeable, and genuinely focused on helping us find exactly what we needed. She guided... See more
Company replied
Had bad experience with a fellow furniture store, so decided to try DFS and soon as we walked in, felt totally different. We were left to browse at our own comfort and offered a coffee whilst looking.... See more
Company replied
Company details
- #12 of 399 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
South West Coast Path, Taw Wharf,Unit 2, EX31 2BN, Barnstaple, United Kingdom
- 0333 999 9528
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really friendly member of staff who…
Really friendly member of staff who made us feel welcome, nothing was too much trouble. Gave us all the information we required to make our decision to purchase our living room furniture. We will definitely recommend Barnstaple DFS to friends and family
30 March 2026
Reply from DFS Furniture - Barnstaple
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Friendly helpful staff easy process…
Friendly helpful staff easy process good quality sofa awaiting delivery in 6 weeks time
20 March 2026
Reply from DFS Furniture - Barnstaple
Good morning Mr Whattingham,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
very knowledgeable and friendly staff
very knowledgeable and friendly staff, i would recommend this store
26 March 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Service was great.
Service was great ! Staff were helpful but not over bearing. Great experience.
14 March 2026
Reply from DFS Furniture - Barnstaple
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
We always buy our furniture from DFS
We always buy our furniture from DFS, the quality is excellent and the staff are are on hand as soon as you need them, friendly and very helpful
16 March 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
The staff were very helpful and nothing…
The staff were very helpful and nothing was too much trouble. The selection of furniture is fantastic and good quality
9 March 2026
Reply from DFS Furniture - Barnstaple
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Barnstaple
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very informative and helpful
Very informative and helpful, explained everything. Made our choice very easy.
9 March 2026
Reply from DFS Furniture - Barnstaple
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Emma was very helpful
Emma was very helpful. She was friendly. She gave us the information we needed and also left us alone for a short time to discuss what we wanted. She offered us a coffee. She found out what we needed and one was able to point us in the right direction.
8 March 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Emma in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Barnstaple
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and not pushy
5 March 2026
Reply from DFS Furniture - Barnstaple
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Lovely lady that severd us couldt do…
Lovely lady that severd us couldt do enough for us
21 February 2026
Reply from DFS Furniture - Barnstaple
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Barnstaple
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
The staff were welcoming and…
The staff were welcoming and knowledgeable and took time to inform our purchase decision.
5 March 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
The lady in the store was incredibly…
The lady in the store was incredibly helpful and attentive. She listened to what we were looking for and her advice really helped us commit to buying our new sofas.
5 March 2026
Reply from DFS Furniture - Barnstaple
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Barnstaple
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
A very easy interaction
A very easy interaction, James was excellent, very friendly and professional.
3 March 2026
Reply from DFS Furniture - Barnstaple
Good morning Peter,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Relaxed atmosphere
Relaxed atmosphere, no pushy sales people just helpful and chatty, seamless purchase.
2 March 2026
Reply from DFS Furniture - Barnstaple
Good afternoon Chris,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service, with staff knowledge on hand. I didn't feel pushed to make a purchase and was left on my own free will to ask for advice. Very friendly staff and the sales lady Kerry was very helpful and talked me through each step A+
1 March 2026
Reply from DFS Furniture - Barnstaple
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Barnstaple
Good Afternoon,
Thanks for the 5 stars It's much appreciated
Kind Regards,
Lorraine A
DFS Central Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.