Two very nice sales men who between them answered all the questions I had about the products I was interested in. I've been in and put of the store for approx 12 months trying to decide upon the r... See more
Company replied
Location
Switch locationSouth West Coast Path, Taw Wharf,Unit 2, EX31 2BN Barnstaple, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kieron is a fantastic salesperson who has great knowledge and attention to detail. He answered all our questions, was attentive and personable without being pushy. Brilliant service - and the reaso... See more
Company replied
Had bad experience with a fellow furniture store, so decided to try DFS and soon as we walked in, felt totally different. We were left to browse at our own comfort and offered a coffee whilst looking.... See more
Company replied
We went to dfs in Barnstaple and found the whole experience very relaxed. Time to look around and very helpful assistances . Very polite and conscientious
Company replied
Company details
- Home Furniture Shop
- also in
- Furniture Accessories
- Homewares Shop
- Living room shop
- Sofa store
- Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
South West Coast Path, Taw Wharf,Unit 2, EX31 2BN, Barnstaple, United Kingdom
- 0333 999 9528
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Everybody at the shop was friendly and very helpful. Louise who dealt with us was friendly, helpful, patient and knowledgeable. She was easy to talk to, put us under no pressure at all and left us to sit as long as we felt necessary to get a feel for the comfort and controls of the sofa we were interested in. All in all a first class buying experience and a shop we would highly recommend. Thanks from us to all at DFS Barnstaple.
21 June 2026
Reply from DFS Furniture - Barnstaple
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly assistant and was very…
Very friendly assistant and was very polite and took time to explain and gave me time to choose
20 June 2026
Reply from DFS Furniture - Barnstaple
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
DFS Barnstaple 5 stars
We were looked after so well by Timothy He explained everything so well never tried to sell us anything we didn’t need or want.
The process was clear and concise and easy to understand.
When we got home and double checked the measurements what we ordered would not fit. I rang DFS and about 20 minutes later Timothy rang and altered the order with no fuss
Fantastic service
Thank you
19 June 2026
Reply from DFS Furniture - Barnstaple
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Barnstaple
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Brilliant customer service
Brilliant customer service, Jamie was very helpful, not pushy, explained everything and listened to what we wanted and did his very best to implement it .
17 June 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Service was very good in store
Service was very good in store, the customer advisor who helped me with purchasing a sofa was extremely helpful and very knowledgeable
10 June 2026
Reply from DFS Furniture - Barnstaple
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Extremely helpful and knowledgeable.
Extremely helpful and knowledgeable.
Gave good advice but not pushy on any of the extras available.
15 June 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Tim thank you
Tim, gave us 5 mins to look around first then asked if we needed help. The followed us patiently answering out hundreds of questions. He was very informative and helped us to come to the correct choice of sofa. I will recommend my experience and DFS to friends and family.
14 June 2026
Reply from DFS Furniture - Barnstaple
Hello Rob,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Apart from the store being extremely…
Apart from the store being extremely busy I was treated really well, the sales personnel, very polite, good personality, couldn't have had a better experience, thanks a lot...
13 June 2026
Reply from DFS Furniture - Barnstaple
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Tim at Barnstaple branch
Tim
The salesman was very knowledgeable and very helpful in making my decision
13 June 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Timm the wonderful sales assistant.
Timm was super helpful and a truly down to earth guy. Full of energy and gave the best customer service I could’ve asked for 10/10!
22 May 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
great service very helpful
8 June 2026
Reply from DFS Furniture - Barnstaple
Hello Christopher,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
DFS had very friendly and informative…
DFS had very friendly and informative staff, explaining what was involved in the purchase plan.
We experienced the sofa bed we were buying.
Recommended
8 June 2026
Reply from DFS Furniture - Barnstaple
Hello David,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Customer service was great and Kieran…
Customer service was great and Kieran new his stuff in Barnstaple store very pleased 👍
8 June 2026
Reply from DFS Furniture - Barnstaple
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reliable service from store to delivery
From purchase to delivery we were kept well informed of our orders progress, which arrived when they said it would.
31 May 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for taking the time to share your feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Barnstaple
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The staff members are very helpful and…
The staff members are very helpful and help talk through each step of the process
4 June 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
They were very patient understanding…
They were very patient understanding and helpful very professional and explained all paperwork
2 June 2026
Reply from DFS Furniture - Barnstaple
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
The guy was very helpful and…
The guy was very helpful and informative about the products we have purchased
30 May 2026
Reply from DFS Furniture - Barnstaple
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Barnstaple
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.