We had a great experience buying our new sofa. From perusing the well stocked showroom to chatting the options through with Kelly the saleswoman. We were left confident in our choice and the order was... See more
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Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... See more
Company replied
Kelly made us feel bery welcome, she answered all our questions and gave us time to think through any of our decisions without any pressure. She was friendly and professional. It was a great experienc... See more
Company replied
Dawn was very helpful but was great as she told us where to look for what we wanted. She left us to look and sit for as long as we wanted popping back to see if we needed any help. And a welcome coffe... See more
Company replied
Company details
- #14 of 399 best companies in Home Furniture Shop
- #2 of 54 best companies in Furniture Accessories
- #11 of 238 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
7k reviews
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New Sofa & Armchair purchase.
As soon as I entered the store. There was staff on hand. For help and assistance and advice. The salesman was extremely helpful to me , advised me on delivery , aftercare , and 5yr care plan. Which I took out. Excellent service. Thank you.
24 May 2026
Reply from DFS Furniture - Basildon
Hello Lee,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Great customer service
Very nice sales lady (Kelly) in the Basildon branch. Helpful and informative and did not push the sale.
24 May 2026
Reply from DFS Furniture - Basildon
Hello James,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Excellent service from Dawn
Excellent service from Dawn. She made the process very easy and answered all our questions
23 May 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
was great start to finish
was great start to finish - Dawn was really accommodating to what i want and needed - made the process easy 5 star all day would recommend Dawn and DFS to anyone looking to buy a sofa / bed or anything else they sell
16 May 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Very helpful and attentive staff
23 May 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Greeted with a smile and asked if I…
Greeted with a smile and asked if I needed help and what I was looking for,the lady who served me was lovely and helpful and the transaction was very easy and everything was explained in detail and any questions I needed to be answered were.
22 May 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Upon arrival was greeted straight away
Upon arrival was greeted straight away, and it was very helpful that Asha knew exactly what sofa I had my sights set on, leading us right to the sofa that me and my husband wanted to check out in person. Brilliant customer service experience checking out our order with great ease. So glad we stuck with wanting to get a dfs sofa, as a lot of other furniture stores do not have the colour options or style I was after!
20 May 2026
Reply from DFS Furniture - Basildon
Good afternoon Sharna,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Great Experience at DFS
I had a great experience at DFS Furniture. The sales lady was extremely helpful, friendly, and patient throughout the whole process. She took the time to answer all our questions and helped us find the perfect sofa without any pressure. Excellent customer service and a very pleasant shopping experience. Highly recommended!
19 May 2026
Reply from DFS Furniture - Basildon
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very warm welcome and not pushy at all
Very warm welcome and not intrusive sales staff.
Service was fantastic and very informative
18 May 2026
Reply from DFS Furniture - Basildon
Good morning Ian,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Great selection
Great selection, good prices, quick delivery, and very helpful sales agent Darren. Very pleased, now just gotta wait for it to be delivered in 5-6 weeks.
17 May 2026
Reply from DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Darren met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Dawn our assistant was so lovely
Dawn our assistant was so lovely , very very helpful and very professional.
She was the first to greet us with a friendly smile.
17 May 2026
Reply from DFS Furniture - Basildon
Good afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Really lovely experience with Dawn!
Really lovely experience purchasing the Alani. Dawn was so helpful, and really made us feel welcome during the purchase. Looking forward to getting the sofa!
16 May 2026
Reply from DFS Furniture - Basildon
Good morning Stephen,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Amazing experience
Team was very knowledgeable and friendly ,they offered us great advice here's some extra stars ⭐️⭐️⭐️⭐️⭐️
16 May 2026
Reply from DFS Furniture - Basildon
Good morning Gino,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
I found store and staff very…
I found store and staff very informative regarding the furniture I chose
16 May 2026
Reply from DFS Furniture - Basildon
Good morning Kathy,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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