Despite it being a busy Sunday, we were greeted immediately and there were staff on hand to answer our questions and locate the sofas we’d come to see. The booking process was very well handled and we... See more
Company replied
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See what reviewers are saying
Chose assistant 'Abs' to help me today as when i went in store two years ago I got excellent service. Yet again today, excellent service. Fiendly, approachable, knowledgeable & helpful
Company replied
We visited the Basildon branch as wanted to purchase a sofa. Dawn greeted us as soon as we arrived, asked us what we were looking for and guided us to some options. We quickly found one we liked and... See more
Company replied
No pressure on the customer, a nice welcome when you come through the door, good communication skills, pleasant to deal with. My last Suite came from dfs, they are good quality, reasonable prices, s... See more
Company replied
Company details
- Home Furniture Shop
- also in
- Furniture Accessories
- Homewares Shop
- Living room shop
- Sofa store
- Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Miles Gray Road, SS14 3AF, Basildon, United Kingdom
- 0333 999 9801
4.9
Excellent
8k reviews
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This company invites their customers to review, whether positive or negative
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Dawn was amazing
Dawn was amazing. She greeted us as soon as we walked in, put up with my husbands jokes. Gave us time to look around and completed our order. Dawn also answered all our questions. Lovely friendly lady
2 October 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
My husband and I were looking for a…
My husband and I were looking for a sofa bed. As soon as we entered the store we were greeted by Dawn who was friendly, knowledgeable and helpful. The entire process was easy and enjoyable.
5 October 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Helpful staff
I was greeted at the entrance and welcomed into the store.
Shop was bright, well laid out and lots of options to choose from.
Staff were friendly and informative about the products.
5 October 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
With the aid of a very professional DFS…
With the aid of a very professional DFS sales assistant, we purchased a couple of sofas today. Very quick and polite service, a credit to DFS.
Thank you
5 October 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Joe welcomed us at the door
Joe welcomed us at the door. Asked what we were looking for. Explained everything that was included and made ordering easy.
30 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Staff member very helpful and gave a…
Staff member very helpful and gave a lot of advice to assist with choice and final order.
4 October 2026
Reply from DFS Furniture - Basildon
Hello,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
The staff were so helpful and nothing…
The staff were so helpful and nothing was too much trouble
4 October 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Despite it being a busy Sunday
Despite it being a busy Sunday, we were greeted immediately and there were staff on hand to answer our questions and locate the sofas we’d come to see. The booking process was very well handled and we we’re made fully aware of our options and commitments as we went through.
13 September 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Excellent cuatomer service
Chose assistant 'Abs' to help me today as when i went in store two years ago I got excellent service. Yet again today, excellent service. Fiendly, approachable, knowledgeable & helpful
4 October 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Had a great experience at dfs Basildon
Had a great experience at dfs Basildon. The staff were helpful, giving us time to browse without any pressure. Really pleased with the service and would happily recommend!
3 October 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
It was very easy
It was very easy. Non pushy very pleasant experience all the right questions
3 October 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Staff were lovely and not pestling you.
Staff were lovely and not pestling you.
Found what we want and helped with all our needs
3 October 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
From start to finish the service…
From start to finish the service provided was absolutely fantastic and will be recommending DFS and a wonderful host for the day in the future
3 October 2026
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
A great and helpful experience of…
A great and helpful experience of purchasing a new sofa and dining table and chairs
Dawn the sales person was very helpful and welcoming and went above and beyond throughout the purchase highly recommend
3 October 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great choice of sofas and great staff…
Great choice of sofas and great staff to help you choose the right sofa.
2 October 2026
Reply from DFS Furniture - Basildon
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
A good experience with the sales lady…
A good experience with the sales lady today. No hard sale. Friendly and informative. First ever purchase with DFS.
2 October 2026
Reply from DFS Furniture - Basildon
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Basildon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
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