DFS Furniture - Beckton Reviews 

4,152
TrustScore 5 out of 5

4.8

Claps Gate Lane, E6 6LH London, GB


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Rated 5 out of 5 stars

We had the pleasure of being served by Izzath at your Beckton branch today. Izzath listened to our needs and ideas Made suggestions and recommendations. He was very professional and friendly we did... See more

Company replied

Rated 5 out of 5 stars

The salesman was very friendly and wasn't pushy for a sale at all .we were offered refreshments while we spoke about our different options .Once we decided on the furniture we wanted the salesman... See more

Company replied

Rated 5 out of 5 stars

Exceptional staff, very friendly and knowledgeable. Kelly was excellent in that she spent a lot of time during my multiple visits by going through all the details of the products, the measurements and... See more

Company replied

Rated 5 out of 5 stars

My experience buying from DFS was great from start to finish. The staff were friendly, welcoming, and never pushy. They took the time to answer all my questions and helped me find the right sofa for m... See more

Company replied


Company details

  1. #13 of 395 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #11 of 244 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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4.8

All reviews

(4,152)

98,153 reviews in the last 12 months

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Rated 5 out of 5 stars

5-Star Service at DFS Beckton

5-Star Service at DFS Beckton - Excellent experience buying a sofa at DFS Beckton. Ibrahim was extremely helpful, knowledgeable, and patient throughout the whole process. He took the time to explain all the options and made choosing the right sofa easy and stress-free. Great customer service from start to finish. Highly recommend DFS Beckton, and a special thank you to Ibrahim for his excellent support!

24 May 2026
Unprompted review
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Good Afternoon,

Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

5-Star Service at DFS Beckton

Excellent experience buying a sofa at DFS Beckton. Ibrahim was extremely helpful, knowledgeable, and patient throughout the whole process. He took the time to explain all the options and made choosing the right sofa easy and stress-free. Great customer service from start to finish. Highly recommend DFS Beckton, and a special thank you to Ibrahim for his excellent support!

24 May 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

The experience of buying our sofa was…

The experience of buying our sofa was very easy due to the helpful staff at DFS. Customer service was great.

29 May 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very good service 👏


Very good service 👏

21 May 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello Paul,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

One of Bast experiences with Dfs

One of Bast experiences with Dfs
The sofas are a really high quality
Everything works well
Excellent delivery on time
Price wise a little high but reasonable
Overall no complaints pleased with the purchase

19 May 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello Syed,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Noah was great not pushy very…

Noah was great not pushy very informative and great product and service highly recommend

25 May 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for sharing your great review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

New sofa!

We were served by a lovely lady called Kashish. She was very polite, friendly, patient and very helpful. Thank you Kashish!

25 May 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Outstanding customer service

Ebu , was very welcoming and highly professional.
He made the experience so seamless for us with great attention to detail when buying our sofas. He was kind and patient, you could not ask for more in a sales person.
Would highly recommend.
Thank you so much
John

25 May 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello John,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great atmosphere

Really efficient team of sales people at this store.

15 May 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for your great review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service

Thank you so much for your assistance.

23 May 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for your great review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Really good experience

Really good experience , with the sale agent in beckton called Kumar.

22 May 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Good communication

16 May 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent experience from start to finish

Excellent experience from start to finish. Noah invited us from the beginning and was incredibly friendly and professional. He also helped us find a solution for our sofa purchase.

Will definately recommend noah st the becton branch.

23 May 2026
DFS Furniture - Beckton logo

Reply from DFS Furniture - Beckton

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

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