DFS Furniture - Birmingham Reviews 5,071

Lady was very helpful, didn't feel pressured, explained everything in detail, 10 out of 10

I knew what I wanted prior to attending store in Birmingham. Sales person was very helpful and efficient - providing good information. Happy with the outcome

Very helpful

Excellent service from Bham DFS store, Summer was very helpful and followed up when agreed, thank you.

Imran provided excellent service. He was friendly, professional, and very helpful from start to finish. A credit to the DFS team.

Dealt with Stef who was attentive and patient helping us through the whole buying procesa

friendly, helpful service

Really helpful man

Sandra was brilliant she never pounced on us like so many others( which is annoying) and she was so helpful with assisting us in purchasing our sofa.

Thank you for the excellent services at Birmingham DFS, particularly Baldev who helped us find a perfect couple of sofas for an amazing price, and his patience when answering our every query. He served us drinks and made us comfortable to review the particulars. Much appreciated when buying our first sofas

Not pressured by sales person.

Greay servoce friendly appearance

Excellent service from Irum at Sofology⁠. She was friendly, professional, and very helpful throughout our visit. She took the time to understand what we were looking for and helped us choose the perfect sofa. Her customer service was outstanding, and she made the whole experience easy and enjoyable. Highly recommended!”

Friendly staff who left us alone to stroll around the store but were there when we had a question.

Brought wrong sofa and had to wait 6 more days

I received excellent customer service from staff member Jimmy who explained everything in great detail.

Very friendly, knowledgeable and helpful staff without being pushy, excellent customer service.

I had a wonderful experience being served by Sarah, who was so well informed about the collections in store and gave fantastic advice when purchasing. Sarah was ever so patient aswell as knowledgeable. The sofa selections at DFS never fail to disappoint, and the quality and craftsmanship has kept me a returning customer for over 20 years! I was a little unsure this time about what to go for or even if I should keep what I have, but Sarah spent time to understand what sort of sofas I like and need and recommended accordingly. I visited the store three times before proceeding and each time she helped with colour selection which I changed twice, along with measurements of the sofas by emailing me what I chose to be able to measure at ease at home without having to trawl through the website, and I then was ready to proceed with the purchase. Thank you Sarah! Wish you all the best! And DFS is excellent sofa selections! From one very happy customer once again!

DFS customer service and support was truly appreciated when we purchased two rise and recline individual chairs for my parents. The attendant was respectful and helpful paying particular attention to the health needs of my parents before advising which products were most suitable. They were both able to try out the products and use the rise and recline features for themselves. We cannot fault the whole experience.