DFS Furniture - Birmingham Reviews 

Jimmy Singh was very helpful and offered excellent service, treated us very well and showed loads of deals

Imran was fantastic extremely knowledgeable and professional. He took the time to go through everything with me in detail, explained all of my options clearly, and provided the best advice and deal to suit my needs. I really appreciated his patience and expertise throughout the process.

Ordered from DFS Birmingham Store

Complete headache!

Notified me last minute it was displayed sofas instead of new. Anyway I agreed in good faith, When it was sent out the first day in a few hours it became sunken.

The day of the delivery & the concurrent day it started releasing horrible concrete like gasses of chemical and odours to the point it’s absolutely unliveable causing constant coughing & sneezing yet the Birmingam managerial branch, Lewis and Sandy to be specific are making this difficult to return

Worst experience ever managerial are trying sweep this under the rug to book a DFS assessment on the 17th just to save themselves even though these sofas are past just being sunken seats it’s not about that anymore which they seem to not understand it’s to the point me and my family’s wellbeing is at harm by the intoxicant chemicals gass the sofas releasing.

The Sofas are plain and simply a complete Health hazard.

I will write to decline the DFS technician and declare my 30 days refund act

Ridiculous Experience! Never Again!

We were supported by Kev who was very friendly calm and supportive he helped make our purchase smooth and hassel free top guy has really good customer service and clearly knows his stuff

Brilliant customer service from the second we entered the store.
Ballie helped us chose our sofa from a wide range of options

Went to DFS store in Birmingham to look for a sofa and chair. Found what i wanted thanks to Kev for helping me choose the right one for my home

We bought our DFS Furniture today and were glad that Bally at Birmingham DFS was very helpful. It was a very positive experience, which we will also mention to others.

DFS furniture is very quality and attractive,.
Staff that she served as her name is Summer she is wonderful, given good advice, she is helpful.

Greeted on arrival by Jimmy after we looked around he helped with any questions we had and got the sale in.

The assistant was really helpful pleasant. Answered all my questions as well just chatting in general made me feel comfortable was very patient. Made it so easy

Jimmy did not rush me ha allowed me time to try out all the furniture I wanted to try he was very helpful and answered all my questions Didn't feel pressurised to decide then and there

Excellent customer service, very helpful and approachable

Went to the Birmingham branch , staff approached us very quickly. Brilliant customer service, helped us find the perfect sofa. Visit was a 10/10

We had an excellent experience at DFS thanks to our sales representative. She provided exceptional customer service from start to finish, going above and beyond to help us find exactly what we were looking for. She was knowledgeable, patient, and gave us all the information we needed without ever being pushy or making us feel pressured into making a decision.

It was such a pleasant and relaxed experience, which made choosing our furniture so much easier. We really hope this high level of service continues throughout the rest of our order.

Based on our experience so far, I would definitely recommend DFS to anyone looking for great products backed by outstanding customer service. Thank you for making the whole process enjoyable!

Walked in for a sofa, walked out ordering a sofa, rug, furniture care, insurance - the sales skills, knowledge and customer service we recieved made this a great experience.

Staff dealling especially iram she is such a nice worker of dfs.

The reception was lovely, the lady that attended to us was superb.

Summer greeted us with a lovely smile when we arrived . She was knowledgeable about the products, the various fabrics and how to look after them. Summer made herself discreetly available without pressurising us into making any decisions and patiently answering any questions and queries.
Her demeanour is sunny, very pleasant and warm, which reflects her name! A first class service Summer.
A credit to your branch and DFS.

Nice and quick service

The costumer service was amazing- the girl that helped us was very patient and polite as well helpful, making the whole process nice and easy.