On arrival we weren’t approached straight away. We felt comfortable browsing. We approached Steph and from the very beginning she was friendly and extremely knowledgeable. A credit to our brand. Expla... See more
Company replied
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See what reviewers are saying
We are first time buyers. The experience was extremely positive and stress free. We were given all the information we needed from the extremely helpful staff. Ben helped us pick out our furniture and... See more
Company replied
Ben was very knowledgeable and instantly showed us options that fitted our room dimensions and all were really comfortable. Once we settled on the Zinc he helped us choose cushions and rugs too which... See more
Company replied
Ben was brilliant when I went in to order my new Orka sofa, he was very knowledgeable and wasn’t too pushy for a sale. I also went in the previous week to decide which sofa I liked and dealt with Ada... See more
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Company details
- #16 of 398 best companies in Home Furniture Shop
- #2 of 53 best companies in Furniture Accessories
- #11 of 233 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8k reviews
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Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Dave the salesman was helpful and we…
Dave the salesman was helpful and we didn’t feel pressured in anyway while looking for a suite and answered our questions in an informative manner, giving out good advice and guidance. However we are still waiting on part of our ordered to be delivered and told it will be delivered on the 1st August, which is slightly disappointing, just hope the colour fabric match.
20 June 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I had a wonderful experience with DFS…
I had a wonderful experience with DFS Furniture. The quality of service was excellent, and I would especially like to thank Mr. Adam Smith for his outstanding customer service. He was professional, friendly, and incredibly helpful throughout the process. Thank you for making our experience so pleasant!
30 June 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Helpful and knowledgable staff
Helpful and knowledgable staff. Not pushy and gave us time and space to decide.
30 June 2026
Reply from DFS Furniture - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Salesman was very helpful
Salesman was very helpful. He listened to what we were looking for and also helped us find a suitable coffee table that matched the sofa but also would fit in the space we have.
14 June 2026
Reply from DFS Furniture - Bolton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Best customer service
30 June 2026
Reply from DFS Furniture - Bolton
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
It was good staff was very friendly and…
It was good staff was very friendly and helpfull
30 June 2026
Reply from DFS Furniture - Bolton
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello Gary,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The Sales lady Steph at Middlebrook…
The Sales lady Steph at Middlebrook made our experience pleasant and easy.
30 June 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The store itself is light and open with…
The store itself is light and open with lots of space to walk round the displays. I like how each sofa is show cased so you can see how it could look in your home.
There were staff available as soon as I walked in, but they were not over bearing. I was offered a drink by a friendly staff member who then spent time with me before I made my purchase. He talked me through the whole process. I would totally recommend DFS following the in store experience.
29 June 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Dave was brilliant
Dave was brilliant; he didn’t hound us he waited for us to go to him and the purchase was made very easy! I can’t thank him enough!
29 June 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great Service
Well laid out, spacious store with a great range of furniture. Thanks to Dave for good product knowledge, service and a great cup of tea!
22 June 2026
Reply from DFS Furniture - Bolton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Lovely lady
Lovely lady, checked everything through with me to ensure my order was all correct.
28 June 2026
Reply from DFS Furniture - Bolton
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We are first time buyers
We are first time buyers. The experience was extremely positive and stress free. We were given all the information we needed from the extremely helpful staff. Ben helped us pick out our furniture and cater it to our needs with ease. He went above and beyond. There was no rushing. No pressure was all at our pace and fully comfortable as we went through the purchase.
27 June 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ben met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The salesman was really helpful and…
The salesman was really helpful and friendly . We didn't feel pushed into making a purchase.
27 June 2026
Reply from DFS Furniture - Bolton
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Staff was good always difficult In…
Staff was good always difficult In Sales as they judged by figures and tick boxes. But the sales person came across genuine
27 June 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Amazing customer service and experience …
From entry to the store to leaving with a satisfactory purchase, Sonny ensured our experience was perfect.He was very thorough and considerate, and made a lovely brew to close the deal.Thank you Sonny.
27 June 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Sonny met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Steph was great!
On arrival we weren’t approached straight away. We felt comfortable browsing. We approached Steph and from the very beginning she was friendly and extremely knowledgeable. A credit to our brand. Explained everything clearly and we felt we could ask questions. Appreciate the down to earth approach. Jack was also helpful.
26 June 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Steph and Jack.
Kind Regards,
Jordan
DFS Customer Support
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