DFS Furniture - Bolton Reviews 

I am writing this with absolute outrage. After enduring months of unreasonable delays and constant chasing, DFS finally delivered my furniture today, only to hand over what can only be described as damaged, structurally compromised trash.
The quality control at DFS is clearly non-existent. My order arrived in a condition that is completely unacceptable for new furniture:
Damaged Wooden Legs: Scratched, chipped, scuffed, and one leg is even smeared with white paint.
Torn Fabric: A visible tear right along the seam line of the upholstery.
Structurally Unsafe: The sofas are dangerously loose, wobbly, and squeaky due to worn-out, loose metal hinges.
Improper Packaging: Arrived wrapped in a cheap, messy plastic sheet. Even your own delivery driver inspected the items, agreed the condition was totally unacceptable, and confirmed this was NOT official factory packaging.
To make a customer wait for months and then deliver items in this state is a complete insult. I do NOT want a refund; I demand an IMMEDIATE FULL REPLACEMENT of this entire defective set and the urgent collection of these damaged items.
Fix this immediately before I escalate this matter to Trading Standards and the Furniture Ombudsman. Absolutely disgraceful experience.

We walked in with a sofa in mind and Adam showed us exactly what we wanted. Very helpful advice and took time to discuss our options.
We were offered drinks and made to feel welcome. Am over the moon with our purchase. Thankyou again Adam Smith

We were looked after by Enrique and Wardah today who were both well informed and very helpful, resulting in the speedy purchase of a new sofa.
I do wish the non-optional delivery costs were more explicitly displayed in store - but overall we found what we wanted at a good price!

Ben was amazing so patient not pushy at all

Great service and product availability

As I was happy with my old suit from DFS I decided to call into my local store to pick a new one, I spoke to Soni who was very helpful and explained all about the suit that I had chosen

No pressure from sales people. Relaxed atmosphere. Dave was a nice guy and went through everything I needed

Very friendly service, very informative and patient with our choices.

Sales person very helpful

Excellent customer service
Customer focused
Pleasant, helpful, knowledge
Great guidance
Great help with available products
Good discount
All in all a good experience

I visited middlebrook store yesterday with my granddaughter to order a new couch. A lovely lady went through everything with me very clearly. Apologies I have forgotten her name. Made everything very straight forward and done and dusted. Been buying from dfs for 20 years with no issues.. hopefully this continues 😊.

Great staff not too pushy and very friendly and helpful

Riko made our experience amazing so helpful and easy to communicate.
Thank you

Good helpful information from Ben at the Middlebrook branch. He explained the product in detail and the finance options available. Would recommend and return without hesitation.

We have been looking for a new sofa , for the last two weeks. Tonight was the night we finally bought one.
Steph the adviser , was fab.she left us alone, but was extremely helpful when we needed advise.
She was fab, down to earth. Not pushy or persuasive which sometimes comes with the selling of sofas. A credit to the comoany

Friendly patient and explained everything. Very calm atmosphere.

Ben sold me my sofa today he was great really approachable and helpful and the overall experience was pleasant .

Fantastic service, salesperson Ben was very knowledgeable and friendly, not pushy at all. Sofas are really high quality. Can’t wait to take delivery

Very helpful sales person

Patient and knowledgeable staff especially Ricky. B