Enjoyable experience today at DFS Middlebrook Horwich, wandered around the store without being pounced on. Was helped by Adam who was very polite and helped me with my decision. Would highly recommen... See more
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The store was pleasant, clean and well laid out. We were not 'pestered' by sales staff but were acknowledged and offered assistance by them. Salesman Ben answered all of our questions, ensuring that o... See more
Company replied
Staff member we dealt with Adam Smith was great and extremely knowledgeable. He gave us all the information we needed and some very good advice without trying to push the sale. We came away very happy... See more
Company replied
Only in the store for about half hour as I knew what sofa and configuration I wanted. It was just a matter of sitting in the sofa and confirming the order, which was done professionally. Easy experien... See more
Company replied
Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8k reviews
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Great Service
Staff member we dealt with Adam Smith was great and extremely knowledgeable. He gave us all the information we needed and some very good advice without trying to push the sale. We came away very happy with our purchase and the whole process was very easy.
22 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
New sofa purchased!
Really helpful, great customer service, lots to choose from with different fabric options
Walked away happy with my purchase
22 August 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Helpful friendly staff
Helpful friendly staff. Very knowledgeable and really helped with sizes and planning which couch would be best for us. Steph was amazing 10/10
21 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
Excellent experience
The store was pleasant, clean and well laid out. We were not 'pestered' by sales staff but were acknowledged and offered assistance by them. Salesman Ben answered all of our questions, ensuring that our requirements were met and efficiently took us through the process. All easy and drama free.
21 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience at the Bolton store…
Great experience at the Bolton store this week. Managed to order a custom made couch that wasn’t even on the website / show room.
Our sales rep Ricky was great & very knowledgeable.
19 August 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Great customer service very friendly…
Great customer service very friendly helpful and informative
20 August 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We had the best service
We had the best service. Everything went really well and smoothly. We were explained everything really well.
Thank u so much.
19 August 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service
David was excellent he answered our questions and explained everything thoroughly. We would deal with DFS and specifically David again.
19 August 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
We went in to order a sofa that we had looked at online,in store we liked the look of another sofa. Steph soon got us sorted with what we needed and was very helpful with her knowledge of the sofas which made our experience very smooth.
18 August 2026
Reply from DFS Furniture - Bolton
Hello Karen,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Service was polite
Service was polite, answered any questions given also made a decent coffee
18 August 2026
Reply from DFS Furniture - Bolton
Hello Gordon,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
New sofa
Fantastic customer service from staff. Made to feel very welcome, and no pressure to buy. Great experience, would definitely recommend.
17 August 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Recently bought a 3 seater and an…
Recently bought a 3 seater and an armchair from DFS. Brilliant experience from start to finish. Jack was extremely pleasant and beyond helpful. Highly recommend Jack and DFS Middlebrook.
16 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Great super friendly staff even got a…
Great super friendly staff even got a hug at the end - highly recommend.
17 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Very nice showroom
Very nice showroom, staff helpfull but not pushy and cer knowledgeable about the furniture.
17 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Lovely customer service didn’t pester…
Lovely customer service didn’t pester and hover over shoulder, got a deal sorted for my first couch in my new home
17 August 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff were all lovely
Staff were all lovely. Dave was especially so and was so helpful and friendly
17 August 2026
Reply from DFS Furniture - Bolton
Hello Lesley,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I am writing this with absolute…
I am writing this with absolute outrage. After enduring months of unreasonable delays and constant chasing, DFS finally delivered my furniture today, only to hand over what can only be described as damaged, structurally compromised trash.
The quality control at DFS is clearly non-existent. My order arrived in a condition that is completely unacceptable for new furniture:
Damaged Wooden Legs: Scratched, chipped, scuffed, and one leg is even smeared with white paint.
Torn Fabric: A visible tear right along the seam line of the upholstery.
Structurally Unsafe: The sofas are dangerously loose, wobbly, and squeaky due to worn-out, loose metal hinges.
Improper Packaging: Arrived wrapped in a cheap, messy plastic sheet. Even your own delivery driver inspected the items, agreed the condition was totally unacceptable, and confirmed this was NOT official factory packaging.
To make a customer wait for months and then deliver items in this state is a complete insult. I do NOT want a refund; I demand an IMMEDIATE FULL REPLACEMENT of this entire defective set and the urgent collection of these damaged items.
Fix this immediately before I escalate this matter to Trading Standards and the Furniture Ombudsman. Absolutely disgraceful experience.
26 June 2026
Reply from DFS Furniture - Bolton
Good morning Mo,
Thank you for taking the time to write us a review, please accept our apologies for the condition your furniture has arrived in, I can assure you this is not the quality we expect from our products. We can see that an assessment has been conducted on your furniture to determine what will be required to resolve your concerns, a follow up from the store manager is due to be conducted today to discuss the next steps. Please rest assured we will resolve this for you in the swiftest and most efficient way we can.
Kind Regards,
Holly M
DFS Customer Support
Easiest shopping trip
We walked in with a sofa in mind and Adam showed us exactly what we wanted. Very helpful advice and took time to discuss our options.
We were offered drinks and made to feel welcome. Am over the moon with our purchase. Thankyou again Adam Smith
16 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We were looked after by Enrique and…
We were looked after by Enrique and Wardah today who were both well informed and very helpful, resulting in the speedy purchase of a new sofa.
I do wish the non-optional delivery costs were more explicitly displayed in store - but overall we found what we wanted at a good price!
16 August 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
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