DFS Furniture - Bolton Reviews 

8,263
TrustScore 5 out of 5

4.9

The Linkway, Unit 15b, BL6 6JA Bolton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Was given all the info we required/asked for without any pressure to make a purchase or being directed one way or another. Choices were left to us from the information we received which was more than... See more

Company replied

Rated 5 out of 5 stars

Enjoyable experience today at DFS Middlebrook Horwich, wandered around the store without being pounced on. Was helped by Adam who was very polite and helped me with my decision. Would highly recommen... See more

Company replied

Rated 5 out of 5 stars

The store was pleasant, clean and well laid out. We were not 'pestered' by sales staff but were acknowledged and offered assistance by them. Salesman Ben answered all of our questions, ensuring that o... See more

Company replied

Rated 5 out of 5 stars

Staff member we dealt with Adam Smith was great and extremely knowledgeable. He gave us all the information we needed and some very good advice without trying to push the sale. We came away very happy... See more

Company replied


Company details

  1. #13 of 395 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #11 of 246 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom

  • 0333 999 9736

4.9

Excellent

TrustScore 5 out of 5

8k reviews

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4.9

All reviews

(8,263)

99,255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a lovely experience at DFS in…

I had a lovely experience at DFS in Bolton, not once did I feel pressured into buying anything, I was able to look round at my own leisure, in peace.
When ready to make my order, me and my children were offered refreshments, still didn’t feel any pressure, the whole atmosphere was so relaxed with DFS Dave. I couldn’t make my mind up on the spot about what colour I wanted so I was able to go home, have a think about it, measure up and then get back to Dave the next day on exactly how I wanted my whole order. The whole experience has been great and I imagine that in the future, I’ll be sticking with DFS. Thankyou so much, Dave.

26 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service, great price/product

28 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great experience in this store

Great experience in this store. Lovely staff no pressure and a great sofa purchased.

20 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Sunny was on point was great to deal…

Sunny was on point was great to deal with explained everything to us and had all the time in the world for us over all a fantastic team player on your behalf

27 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello Lee,

Thanks for your lovely feedback, we’re glad to hear Sunny met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The welcome from entering and the great…

The welcome from entering and the great service we received from Sunny from start to finish.

26 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello Lisa,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Dave gave us all the information we needed without being pressured. Went out for lunch to chat about what we wanted and returned to make our purchase.excellent service

27 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Whilst browsing with s certain style in…

Whilst browsing with s certain style in mind we were approached by the salesman Sunni who said if we needed help he would be close by if needed, he then left us to our own devices having given us information needed. As stated he was available when we had made a decision and he then went through in detail the order In A relaxed and friendly manner having got us a drink. A full and comprehensive explanation of the system and timeframes costs and delivery/removal of old items. We left the store having ordered our choice feeling we had been very well treated and fully informed. Many thanks to Sulli.

27 July 2026
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Reply from DFS Furniture - Bolton

Hello Mrs Keen,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

He was really helpful great at…

He was really helpful great at explaining everything and helped me to get my order correct with few extras that I never knew about

27 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

had a really positive experience in…

had a really positive experience in store. Darran was welcoming, friendly, and very patient throughout my visit. He took the time to understand what I was looking for, carefully went through the measurements of my room, and made sure the sofa I wanted would fit the space properly. He also showed me a variety of different sofas and explained the options without making me feel rushed or under any pressure to make a decision.

His knowledge and attention to detail gave me confidence that I was choosing the right sofa, and he made the whole process straightforward and enjoyable. Excellent customer service – I would definitely recommend DFS based on my experience.

25 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Great service from beginning to end…

Great service from beginning to end from Darren. We did not feel like we was being pushed into any sale or additional extras. He answered all our questions and provided us with contact details for any issues after the sale.

26 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Darren.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

We've had sofas from DFS Bolton before…

We've had sofas from DFS Bolton before and they've all been great. Darran got our order set up today and was very friendly and helpful!

26 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Morning,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service by Shannon…

Excellent customer service by Shannon today who was extremely helpful and friendly.our overall experience in store today was outstanding.

26 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Morning,

Thank you for leaving us a 5* review. We are really happy that Shannon met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Sonny was very helpful and informative

Sonny was very helpful and informative. Great sales man

26 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 4 out of 5 stars

Great price

Great price

26 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Nice store

Nice store, I like that not jumped on as soon as arrived in store. Friendly staff.

25 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Enrique is a very personable young man

Enrique is a very personable young man. I felt very comfortable with him. He went through everything clearly and didn’t rush and went over everything I agreed to at the end. Like atmosphere in the store. Claire was also really helpful and brought me a delicious coffee.

25 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Enrique and Claire.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Enrique was excellent

Enrique was excellent! Very polite and extremely helpful!!

25 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service

25 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

New Sofas

Excellent staff thankyou

25 July 2026
DFS Furniture - Bolton logo

Reply from DFS Furniture - Bolton

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

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