Was given all the info we required/asked for without any pressure to make a purchase or being directed one way or another. Choices were left to us from the information we received which was more than... See more
Company replied
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See what reviewers are saying
Enjoyable experience today at DFS Middlebrook Horwich, wandered around the store without being pounced on. Was helped by Adam who was very polite and helped me with my decision. Would highly recommen... See more
Company replied
The store was pleasant, clean and well laid out. We were not 'pestered' by sales staff but were acknowledged and offered assistance by them. Salesman Ben answered all of our questions, ensuring that o... See more
Company replied
Couldn't have asked for a better service. Steph who helped us choose our new sofa was brilliant. She explained everything about different materials etc. She was very friendly and very helpful. She mad... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8k reviews
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Excellent customer service by Shannon…
Excellent customer service by Shannon today who was extremely helpful and friendly.our overall experience in store today was outstanding.
26 July 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Shannon met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Sonny was very helpful and informative
Sonny was very helpful and informative. Great sales man
26 July 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Nice store
Nice store, I like that not jumped on as soon as arrived in store. Friendly staff.
25 July 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Enrique is a very personable young man
Enrique is a very personable young man. I felt very comfortable with him. He went through everything clearly and didn’t rush and went over everything I agreed to at the end. Like atmosphere in the store. Claire was also really helpful and brought me a delicious coffee.
25 July 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Enrique and Claire.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Darran was lovely
Darran was lovely, friendly, informative and not a pushy salesman. Gave us time to think and decide. Thanks Darran
25 July 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Darran.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Ben was not pushy and we liked the…
Ben was not pushy and we liked the product and were able to walk around without undue pressure
24 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Could not fault the service the chap…
Could not fault the service the chap who helped us was very pleasant and efficient
24 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent!
Shopping for my new sofa was a lovely experience. I was undecided between two sofas and help and guidance I received was fab! Excellent customer service!
24 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Ben was great :)
Ben was great, talked me through the options, made me check the dimensions in my room to ensure the new sofa will fit, was patient when going through the extras and all in all it was a fantastic experience
23 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Salesman Ben was polite respectful…
Salesman Ben was polite respectful answered any questions was a pleasant day customer service was really good
23 July 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Bought all my sofas from DFS
Bought all my sofas from DFS. Thanks Rick for being patient ☺️
23 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
No pressure
Under no pressure allowed to broze no constant sales person there but readily available when required
22 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
Visited DFS in Bolton with my mother as…
Visited DFS in Bolton with my mother as we were both looking to purchase new sofas. Staff was really patient and left us to look around and decided which sofas we was interested in, rather than a lot of other companies were you are constantly followed around making you feel pressured.
When we was actually ready to talk to the staff, luckily a very friendly male staff member was walking past and asked if we needed any help.
We told the staff member which sofas we was interested in, and he gave us very good and informative answers to all our questions that we asked. He explained everything in great detail and made it a enjoyable experience...plus he made us coffee and a hot chocolate.
Would definitely shop there again and would highly recommend to anyone looking to buy a new sofa.
22 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Very friendly and efficient service
Very friendly and efficient service, did not have to wait for service.
I was taken through sale, step by step, and everything
went through smoothly, and checked again by another
colleague.
The show room is well presented and easily accessible, to walk around and view all sofa's and furniture.
22 July 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
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