DFS Furniture - Bradford Reviews 

2,694
TrustScore 5 out of 5

4.9

Valley Road, BD1 4AG Bradford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were served by Akaash at the Bradford store and he was unbelievably helpful. He was very honest and gave us the best advice. He made us feel confident and reassured us. He went above and beyond. We... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience purchasing our sofas, and Akaash made the whole process smooth and enjoyable. He was friendly, knowledgeable, and incredibly patient, taking the time to answer all of o... See more

Company replied

Rated 5 out of 5 stars

The salesman was very professional and not pushy as in SCS previously. Great service and explained everything we needed to know about our purchase.

Company replied

Rated 5 out of 5 stars

Fantastic help from Hafsah in the Bradford store yesterday. Friendly, full of good advice and knew details of all the sofas we looked at. Thank you so much - made for excellent sofa shopping. We'd d... See more

Company replied


Company details

  1. #13 of 395 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #10 of 245 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,694)

98,550 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a fantastic experience…

We had a fantastic experience purchasing our sofas, and Akaash made the whole process smooth and enjoyable. He was friendly, knowledgeable, and incredibly patient, taking the time to answer all of our questions without any pressure. Nothing was too much trouble.

Excellent customer service from start to finish – a real credit to the team. Thank you, Akaash!

3 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff, not pushy, just left us to look around and decide what we wanted, and then were very helpful in sorting everything out.

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Very nice experience and staff

We had a very pleasant experience with very helpful staff.
The girl who helped us with our order was really helpful and patient and explained the ordering and delivery process very well, going over it a couple of times and answering any questions with confidence.
We would have no hesitation in recommending DFS -this our fourth order with DFS over the years and we've never had any issues.

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Fantastic help and friendly team

Fantastic help from Hafsah in the Bradford store yesterday. Friendly, full of good advice and knew details of all the sofas we looked at. Thank you so much - made for excellent sofa shopping. We'd definitely come back to this store again.

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Fantastic experience at DFS

I had a fantastic experience at DFS, thanks to Hafsah. From the moment we arrived, she was super welcoming, kind and patient. She took the time to answer all of our questions without ever making us feel rushed, and her knowledge of the products was outstanding.
Hafsah went above and beyond to help us find the right sofa set, offering honest advice and making the whole process easy and enjoyable. Her professionalism, friendly attitude, and excellent customer service really stood out. She is a real credit to the DFS team, and I wouldn't hesitate to recommend the store based on the service she provided. Thank you, Hafsah, for making our experience such a positive one!

1 August 2026
Unprompted review
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind Regards,

Lorraine E
DFS Central Customer Support

Rated 5 out of 5 stars

Fantastic experience at DFS

I had a fantastic experience at DFS, thanks to Hafsah. From the moment we arrived, she was super welcoming, kind and very patient. She took the time to answer all of our questions without ever making us feel rushed, and her knowledge of the products was outstanding.
Hafsah went above and beyond to help us find the right sofa set, offering honest advice and making the whole process easy and enjoyable. Her professionalism, friendly attitude, and excellent customer service really stood out. She is a real credit to the DFS team, and I wouldn't hesitate to recommend the store based on the service she provided. Thank you, Hafsah, for making our experience such a positive one!

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great service by Aakash today

Great service by Aakash today. Very knowledgable and patient!

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Really easy to order the sofa

Really easy to order the sofa
The customer service was excellent and we were helped by a lovely young man who was very friendly and professional.

2 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

A great service all way round

A great service all way round, the young gentleman that attended to us was very courteous and polite gave us all the information we needed to know in a very concise and clear manner a credit to the company and the young lady that came to check all the information was all of the above in equal measure

1 August 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Good service

Good service . I recommended

31 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We had an amazing customer service…

We had an amazing customer service salesman called Akaash (sorry if I spelt it wrong) he was very helpful and accommodating to our needs.

28 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Review

From the moment we set foot in store. We were promptly greeted by Aakash who was absolutely incredible in choosing our sofas. Everything about the experience was so smooth and easy.

15 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Extremely helpful

Wasn’t pushy, very polite and helpful

20 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello Colin,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Helpful Staff

Acknowledged us on entry but left us alone to look around. When we decided what we wanted the member of staff was very helpful and friendly.

27 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello Karen,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Kizza was a great help and helped us…

Kizza was a great help and helped us find the sofa we were looking for. He explained everything in great detail and was polite and patient

26 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Excellent sales process

Excellent sales process, clear and informative. Delivery Excellent. Sales staff helpful and informative.

18 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very impressed with the good service I…

Very impressed with the good service I had today at dfs.
Very friendly gentleman who explained everything very clearly and was very helpful indeed. Thanks:)

25 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Friendly Customer Service

was kindly invited into the store and was asked by a few staff if i needed any refreshments. everyone was super friendly and kind and Aakash was extremely helpful, professional and kind - an amazing staff member who made a stressful situation very calm and easy.

25 July 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

Thank you for leaving us a 5* review. We’re happy that our fabulous store staff met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.

Kind Regards,

Jordan
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look