The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.
Company replied
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See what reviewers are saying
I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start... See more
Company replied
We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everyth... See more
Company replied
Excellent Service at DFS Brent Cross I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service. We purchased a sofa, coffe... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, United Kingdom
- 0333 999 9804
4.8
Excellent
4k reviews
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The lady was very helpful and explained…
The lady was very helpful and explained perfectly.
1 April 2026
Reply from DFS Furniture - Brent Cross
Good afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very efficient and easy to order
Very efficient and easy to order, staff were very friendly and explained the whole process. Dealt with lady called Jaz.
1 April 2026
Reply from DFS Furniture - Brent Cross
Good afternoon Jenni,
Thanks for your lovely feedback, we’re glad to hear Jaz met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
DO NOT BUY DFS FURNITURE UNTIL YOU READ THIS
On the day of delivery the driver scratched my wooden floor and he said not to worry and took some pictures and said that someone will call to repair and so on. When no one called I called the customer service and they asked me to send the photos which I did and after couple of days they said that driver has no re-collection of damaging my floor. This was a blatant lie of the highest order as I was present throughout the delivery and fittings and one of their faulty slider caused the damage. THEY LIED BLATANTLY and after complaining to their chairman nothing happended and was passed on my complain to their useless customer services and they just protected their delivery drivers or the drivers just lied through their teeth to save their jobs.
5 December 2025
Unprompted review
Reply from DFS Furniture - Brent Cross
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
I had a great experience with DSF
I had a great experience with DSF. The service was excellent, and I really appreciate the help I received from Sofia She was very kind, patient, and professional. Thank you.
31 March 2026
Reply from DFS Furniture - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
The best company with lovely and…
The best company with lovely and professional staff.thank you very much.
28 March 2026
Reply from DFS Furniture - Brent Cross
Good morning Norby,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful professional
Very helpful professional
Explained everything thank you to her
25 March 2026
Reply from DFS Furniture - Brent Cross
Good afternoon Farhana,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Rash
Rash, was the employee at DFS Brent Cross and made the process very smooth. He was personable, knowledgeable and helped us find the perfect furniture for our new home. He went above and beyond’s beyond and carried on chatting to us even after we made the purchase. He is a salesman but not once did he pressure us to make any sale and was a true professional throughout.
28 February 2026
Reply from DFS Furniture - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
I recently purchased furniture from the…
I recently purchased furniture from the Brent Cross branch and overall had a very good experience. The staff were friendly and very knowledgeable.
24 March 2026
Reply from DFS Furniture - Brent Cross
Good afternoon Neemisha,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Lovely young lady dealt with me
Lovely young lady dealt with me, unfortunately didn’t get her name, but very professional and knowledgeable.
24 March 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
The lady who helped me was so…
The lady who helped me was so professional, kind and really lovely, she made my shopping experience better. Thanks
23 March 2026
Reply from DFS Furniture - Brent Cross
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Liona the sales person was very…
Liona the sales person was very understanding of our requirements.
21 March 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
We spoke to Ilona who was very helpful, bringing us samples and giving us advice about how the sofa would be moved into our house with a tight staircase. We knew from the website that the sofa we were interested in would not be available to see in the store, but she showed us other sofas using similar material and fillings to give us an idea of what to expect. She also gave us advice on how to care for the sofa.
21 March 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
My experience was amazing
My experience was amazing, your employee was amazing. Rigth explanation and Good undesterdend.
20 March 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for sharing your positive review with us.
Kind regards,
Holly M
DFS Customer Support
Had a very seamless experience when we…
Had a very seamless experience when we placed our order. Vijesh helped us at every step and provided answers to all our questions.
Everything was clearly outlined.
Very happy with the service.
17 March 2026
Reply from DFS Furniture - Brent Cross
Good afternoon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS customer Support
Misled by the store in Brent Cross
Visited the store in Brent Cross and found the sofa I liked.
The display sofa was in grey. The sales assistant showed me the colour swatches and I chose thyme which was a gorgeous olive green.
The assistant assured me many many times that the image on the website, which was a dark racing green was NOT correct. I paid my money and happily waited for delivery.
My sofa was delivered yesterday. Great delivery men by the way.
My sofa is RACING GREEN!!! Not the olive green I had been promised! I had decorated my room in preparation for my olive green chairs.
As these chairs are made to order I feel as I have been misled. I would not have purchased this colour. Expensive mistake. The sofa in itself, is well made and comfortable just NOT what I was sold, promised and wanted.
22 January 2026
Reply from DFS Furniture - Brent Cross
We are truly sorry to hear that you are unhappy with your furniture, and we completely understand how disappointing this experience must be for you. Providing excellent service and quality products is extremely important to us, and it is never our intention for any customer to feel dissatisfied. If you need any assistance or would like to discuss your concerns further, please do not hesitate to contact us on 0333 99 99 777. Our team would be more than happy to listen to your feedback and see how we can help resolve the issue for you. Your satisfaction is very important to us, and we appreciate you bringing this to our attention.
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Good Customer Service
Spoke to Sean and placed an order over the phone, he went through everything with me when placing an order for the sofas.
Very good customer service and helpful.
16 March 2026
Reply from DFS Furniture - Brent Cross
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
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