The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.
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I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start... See more
Company replied
We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everyth... See more
Company replied
Excellent Service at DFS Brent Cross I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service. We purchased a sofa, coffe... See more
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Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Contact info
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, United Kingdom
- 0333 999 9804
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Great customer service team
Picked up a lovely sofa from DFS in Brent Cross. Had a lovely cup of coffee and chin wagged with the beautiful Sabina, Ali and another staff.
They made furniture shopping interesting. And the coffee wasn't so bad either. Ofcourse, Ali did offer rice but it was bit early for me😊. Thanks guys

Reply from DFS Furniture - Brent Cross
The lady who dealt with me was very…
The lady who dealt with me was very pleasant and helpful. I was attended to very quickly. It was very easy to transact the business. A pleasant experience.

Reply from DFS Furniture - Brent Cross
The customer service was very helpful and knowledgable.
The customer service was very helpful. Wide range of sofa/ living/dining room option in the store.

Reply from DFS Furniture - Brent Cross

Reply from DFS Furniture - Brent Cross
The salesman was very friendly and…
The salesman was very friendly and helpful and professional

Reply from DFS Furniture - Brent Cross
Amazing service and great customer support by the staff
Great dealing with customers and provide all information what ever customers need

Reply from DFS Furniture - Brent Cross
Outstanding customer service. Priya (might have misspelled the name)
Priya (might have misspelled the name). She was very good at helping me to choose my new sofa. Listening skills definitely 10 out of 10, remembered everything l mentioned. Her knowledge helped so much with wha l ended up purchasing. I really appreciate her endless patience with me as l kept changing my mind! I work in retail and would love to have someone like that on my team! Thank you again! Very pleasant experience! Denisa

Reply from DFS Furniture - Brent Cross
Ayman assisted us with our purchase
Ayman assisted us with our purchase. He was very helpful in answering our queries.

Reply from DFS Furniture - Brent Cross
Harlan sofas
I was very satisfied with the help given by Vijesh and a nice young lady
they were very helpful and went through everything with me

Reply from DFS Furniture - Brent Cross
Once you’ve made a purchase
Once you’ve made a purchase, whether it’s on finance or paid upfront, it’d be good to let customers know they’ll get a follow-up call. I got a call about a week later and honestly thought it was a scam, so I ended up hanging up halfway through because I wasn’t sure. I only realised it was genuine when I later received an email with my reference number. But overall the visit to the store was a good experience

Reply from DFS Furniture - Brent Cross
Knowledgeable and friendly
Jonathan and his team were very helpful and guided us through our quest for a new sofa/chairs.

Reply from DFS Furniture - Brent Cross

Reply from DFS Furniture - Brent Cross

Reply from DFS Furniture - Brent Cross
Exceptional tailored service
Jaz (at the DFS Brent Cross) was exceptional. My mother and I appreciated the time Jaz took to explain our new furniture and its different possible layouts in our new flat. We left the store reassured and pleased with the decision we made. Thank you!

Reply from DFS Furniture - Brent Cross
Great service!
The salesperson was a lovely gentleman who knew what he’s talking about and spent 3 hours with us. He had many years of experience and with this he helped to design and choose the right sofa for us. Can’t thank him enough. Thank you Rishiken (if I spelt it right).

Reply from DFS Furniture - Brent Cross
This company has got a very good…
This company has got a very good quality product. Also they have a excellent service

Reply from DFS Furniture - Brent Cross
Went in to amend and add to an existing…visit to DFS on Friday 3rd April 2026
Went in to amend and add to an existing order.
The lady who dealt with us was extremely helpful and was able to solve the problem of delivery dates.

Reply from DFS Furniture - Brent Cross
We visited the store at Brent Cross…
We visited the store at Brent Cross today and we were impressed by the patience and professionalism of the store members and especially Jaz. She spent a lot of time with us helping to choose the best furniture for our long waited new home. She answered all our questions professionally and explained the advantages and disadvantages of the different materials and sofa types. Highly recommend this store.

Reply from DFS Furniture - Brent Cross

Reply from DFS Furniture - Brent Cross
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