DFS Furniture - Brent Cross Reviews 

3,658
TrustScore 5 out of 5

4.8

Tilling Road, Brent Cross Shopping Park, NW2 1LS London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.

Rated 5 out of 5 stars

I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start... See more

Company replied

Rated 5 out of 5 stars

We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everyth... See more

Company replied

Rated 5 out of 5 stars

Excellent Service at DFS Brent Cross I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service. We purchased a sofa, coffe... See more

Company replied


Company details

  1. #14 of 398 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #10 of 244 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, United Kingdom

  • 0333 999 9804

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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4.8

All reviews

(3,658)

100,800 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service team

Picked up a lovely sofa from DFS in Brent Cross. Had a lovely cup of coffee and chin wagged with the beautiful Sabina, Ali and another staff.
They made furniture shopping interesting. And the coffee wasn't so bad either. Ofcourse, Ali did offer rice but it was bit early for me😊. Thanks guys

10 April 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The lady who dealt with me was very…

The lady who dealt with me was very pleasant and helpful. I was attended to very quickly. It was very easy to transact the business. A pleasant experience.

13 April 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Outstanding customer service. Priya (might have misspelled the name)

Priya (might have misspelled the name). She was very good at helping me to choose my new sofa. Listening skills definitely 10 out of 10, remembered everything l mentioned. Her knowledge helped so much with wha l ended up purchasing. I really appreciate her endless patience with me as l kept changing my mind! I work in retail and would love to have someone like that on my team! Thank you again! Very pleasant experience! Denisa

31 March 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

What an amazing review, thank you so much for taking the time to write this 😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Ayman assisted us with our purchase

Ayman assisted us with our purchase. He was very helpful in answering our queries.

2 April 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Harlan sofas

I was very satisfied with the help given by Vijesh and a nice young lady
they were very helpful and went through everything with me

7 April 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 4 out of 5 stars

Once you’ve made a purchase

Once you’ve made a purchase, whether it’s on finance or paid upfront, it’d be good to let customers know they’ll get a follow-up call. I got a call about a week later and honestly thought it was a scam, so I ended up hanging up halfway through because I wasn’t sure. I only realised it was genuine when I later received an email with my reference number. But overall the visit to the store was a good experience

31 March 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Knowledgeable and friendly

Jonathan and his team were very helpful and guided us through our quest for a new sofa/chairs.

6 April 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience. And very professional service

6 April 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Hello,

Thank you for your positive feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service

The way I was dealt and how friendly the staff were

6 April 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Exceptional tailored service

Jaz (at the DFS Brent Cross) was exceptional. My mother and I appreciated the time Jaz took to explain our new furniture and its different possible layouts in our new flat. We left the store reassured and pleased with the decision we made. Thank you!

30 March 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful and polite

Very helpful and polite

6 April 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Good afternoon Stephen,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service!

The salesperson was a lovely gentleman who knew what he’s talking about and spent 3 hours with us. He had many years of experience and with this he helped to design and choose the right sofa for us. Can’t thank him enough. Thank you Rishiken (if I spelt it right).

6 April 2026
Unprompted review
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

This company has got a very good…

This company has got a very good quality product. Also they have a excellent service

3 April 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Went in to amend and add to an existing…visit to DFS on Friday 3rd April 2026

Went in to amend and add to an existing order.
The lady who dealt with us was extremely helpful and was able to solve the problem of delivery dates.

3 April 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We visited the store at Brent Cross…

We visited the store at Brent Cross today and we were impressed by the patience and professionalism of the store members and especially Jaz. She spent a lot of time with us helping to choose the best furniture for our long waited new home. She answered all our questions professionally and explained the advantages and disadvantages of the different materials and sofa types. Highly recommend this store.

2 April 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Jaz was exceptional

Jaz was exceptional. Bubbly personality and very helpful.

1 April 2026
DFS Furniture - Brent Cross logo

Reply from DFS Furniture - Brent Cross

Good afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

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