The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.
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I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start... See more
Company replied
Excellent Service at DFS Brent Cross I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service. We purchased a sofa, coffe... See more
Company replied
We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everyth... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, United Kingdom
- 0333 999 9804
4.8
Excellent
4k reviews
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Very good and excellent service! Given by r the gentleman. Very special thanks to him
Very good and excellent service!
Very good customer service and helpful
20 June 2026
Reply from DFS Furniture - Brent Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
I had an excellent experience with DFS…
I had an excellent experience with DFS thanks to Jaz. From the moment they assisted me, they were friendly, professional, and incredibly helpful. They took the time to answer all my questions, kept me informed throughout the process, and made everything easy and stress-free. Their patience, knowledge, and willingness to go the extra mile really stood out.
20 June 2026
Reply from DFS Furniture - Brent Cross
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Checked out quickly and efficiently to…
Checked out quickly and efficiently to progress purchase.
24 April 2026
Reply from DFS Furniture - Brent Cross
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Very positive experience
Very positive experience.
The lady who assisted us Danya( apologies if I've misspelled it) was incredibly helpful, friendly and patient. She answered all our questions and made the whole process smooth and enjoyable.
Excellent customer service and we are delighted with our purchase.
14 June 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Gary was very good.Explained everything…
Gary was very good.Explained everything in detail.Great experience.
15 June 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Furniture
Yes, it is very nice there's service, they staff give you very deeply information about subjects, I am very grateful for them
13 June 2026
Reply from DFS Furniture - Brent Cross
Hello Nisha,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Amazing experience
Amazing experience, the staff helped me a lot with my purchase, I am extremely appreciative and grateful. The staff was amazing.
2 June 2026
Reply from DFS Furniture - Brent Cross
Hello Abdulaahi,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We had a great experience today
We had a great experience today. Nice customer service ever!
12 June 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I want to thank you and your company…
I want to thank you and your company for The Best salesperson Ever his name is Eamon ,omg he was So
Lovely he had patience especially with me ,and a lovely personality He sold us that settee Not with pressure just us all talking and asking questions ,He was Amazing ,easy to talk to I hope you can tell him how pleased my daughter and myself was today For him being there and us in the right place at the right time His a credit to his Mum an Dad they raised him with oure manners Eamon made our day we came out of your store Happy and beaming Thank you all Miss Kimberley Ford😊🌟🙏🏼
11 June 2026
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Thank you for taking the time to leave us a 5* review. We’re happy that Eamon met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello Theresa,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I purchased a sofa from DFS today
I purchased a sofa from DFS today. This will be my third sofa from you over the last 30 something years
I was served today by Gary what’s a absolutely wonderful experience from start to finish
He was so friendly and chatty and genuinely just a lovely all round person to deal with
He answered all our questions and let us feel confident we had made the right decision
Thank you for such a excellent customer service
9 June 2026
Reply from DFS Furniture - Brent Cross
Hello Lucy,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello Said,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind regards,
Lia
DFS Customer Support
I had really a good service 🙏🥰
6 June 2026
Reply from DFS Furniture - Brent Cross
Hello Perry,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Store Experience - Staff Support by Jas
We visited the store and were able to purchase a sofa-bed set and dining table with the help and support of Jas - she was very professional, patient and supportive with our enquiries.
7 June 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
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