The advisor that helped me today was excellent, in my view she went above and beyond with her customer service. Her knowledge and experience shone through when dealing with me.
Company replied
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See what reviewers are saying
I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start... See more
Company replied
We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everyth... See more
Company replied
Excellent Service at DFS Brent Cross I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service. We purchased a sofa, coffe... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, United Kingdom
- 0333 999 9804
4.8
Excellent
4k reviews
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I had really a good service 🙏🥰
6 June 2026
Reply from DFS Furniture - Brent Cross
Hello Perry,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Store Experience - Staff Support by Jas
We visited the store and were able to purchase a sofa-bed set and dining table with the help and support of Jas - she was very professional, patient and supportive with our enquiries.
7 June 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
My first choice store with friendly…
My first choice store with friendly sales team really appreciated.
28 May 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Thank you Sabina
I had a young lady by the name of Sabina assisting my son and I, who was quite new to her job, but I had a fantastic time with her. I felt very comfortable. She showed us a variety of settees. The one I ordered wasn't available in store, so she ordered online. With staff like Sabina, you don't need to worry, she's an excellent salesperson. As for the store itself, it's very welcoming. In my opinion, everything in the Brent Cross store is good.
4 May 2026
Reply from DFS Furniture - Brent Cross
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
a very lovely lady looked after myself…
a very lovely lady looked after myself and my dad and made us very happy with the sofa thank you
3 June 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Was served by vij in the Brent Cross…
Was served by vij in the Brent Cross branch very helpful and knowledgeable, very friendly staff great customer service from start to finish. Fantastic experience
2 June 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Amazing service by Aliona
Amazing service by Aliona
And amazing customer service and she explain everything in the best way
31 May 2026
Reply from DFS Furniture - Brent Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Rash was an amazing
Rash was an amazing, he explained everything very clearly and had excellent knowledge of his product availability as we needed a sofa urgently and he found us a near perfect match which can be delivered in 2 weeks! Great customer service.
30 May 2026
Reply from DFS Furniture - Brent Cross
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Rash.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello Marzena,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
excellent service
Sophie Sheehy was friendly, understood what we wanted and gave us her DFS email if needed.
She understood what we wanted to order and took charge effectively,
Carole Stone
07770 236398
26 May 2026
Reply from DFS Furniture - Brent Cross
Hello Carole,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
I told the salesman straight up what my…
I told the salesman straight up what my budget was and the style I wanted. He took his time and really helped me to get what I wanted (and trust me, im really really fussy). All in all, a professional and pleasant experience. Thank you
26 May 2026
Reply from DFS Furniture - Brent Cross
Hello Svetlana,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
It was very pleasant experience .I…
It was very pleasant experience .I enjoyed my time at the show room the sale person was very friendly and nice
25 May 2026
Reply from DFS Furniture - Brent Cross
Hello Sarah,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Had a great experience with Shephie at…
Had a great experience with Shephie at DFC. She was very patient, friendly, and had excellent knowledge throughout the process. She took the time to explain everything clearly and made the whole experience smooth and comfortable. Really appreciate her professionalism and support . highly recommended!
25 May 2026
Reply from DFS Furniture - Brent Cross
Hello Sia,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello Tony,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
AMAZING RANGE AND CHOICE
AMAZING RANGE AND CHOICE, CUSTOMER SERVICE PATIENT, INFORMED AND HAPPY TO BE THERE.
17 May 2026
Reply from DFS Furniture - Brent Cross
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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