DFS Furniture - Brentford Reviews 

I recently visited DFS today to buy a sofa, and I couldn’t be happier with my experience. The staff was incredibly helpful, informative, and approachable throughout the entire process. I love exploring a wide range of sofas—there’s something for everyone, from modern designs to classic styles. Finding the perfect sofa can truly elevate a living space!

Great support on our decision excited for the sofa!

Both Staff helped me with my order today, at different stages & both the lady & the gentleman in the Brentford store were friendly warm & professional- it’s refreshing to have such a positive overall experience in retail nowadays.
5 star rating from me.

Steve was a great help, he patiently advised us. And took time to explain everything, even when we hadn’t made up our mind yet.

Leyla was brilliant and made us coffee and was very helpful

The staff were amazing and super helpful. The team member was lovely and showed great patience with us and was able to explain everything clearly and effectively. Thank you!

Member of staff was lovely, so helpful and very friendly. She made my experience so easy. So happy and amazing.

Customer service was excellent. The staff member explained everything very clearly and helped us through the order process, carefully explaining finance options, warranty and cover, proper maintenance, and recommended options for recycling old furniture. Lovely experience

Very helpfstaff who welcomed us friendly

Sweeda was great ! Very professional, patient and helpful

I visited a couple of sofa stores, but what made me choose this one and help with my decision was Steve, the manager. He was friendly, energetic, and extremely knowledgeable. He spent around three hours with me, patiently answering all my questions and making sure everything from measurements to sofa care was thoroughly explained. I never felt rushed, and his attention to detail really stood out which I return I trusted to make the purchase with confidence. I’d definitely recommend asking for Steve and will be recommending him to family and friends. He’s a real asset to the store, I hope he continues to be recognised and is rewarded with the success he deserves.

Thank you - I can’t wait to receive my sofa! 😊

Your agent explained all coast clearly so there was no hidden charges

I had a very disappointing experience at this furniture store. I visited with the intention of purchasing a coffee table, and the item I wanted required minimal effort to process no more than five minutes. Despite there being around 20 minutes left before closing time, that lady was unhelpful and unwilling to assist.

Instead of accommodating a quick and straightforward purchase, she simply told me to come back the next day. There was no attempt to help, no flexibility, and no consideration for the customer. It felt dismissive and unprofessional, especially given that the store was still open and the request was so simple.

Next day I have visited DFS Slough store , they were helpful and even gave me £20 discount on delivery.

Customer service like this leaves a negative impression and makes me hesitant to return. I would expect a business to value its customers’ time and make reasonable efforts to assist them, particularly during operating hours.

Received good service.

My husband and I have just purchased a recliner chair from DFS in Brentford. We found the staff to be very friendly, helpful and professional.

A sales staff by the name of Sadia had dealt with out order from the Brentford branch, she was very professional and had explained everything clearly, her mannerism was perfect which came along with a pleasant smile and her customer services skills was off the scale in my opinion, everything was dealt with in perfect time and all questions answered with no issues, more stores need staff like her who make customers feel welcome and happy they have purchased the correct product, overall I was very happy with today’s phurchase and will definitely shop here again and recommends branch to others

Overall friendliness and product knowledge of the sales assistant made the purchase an enjoyable experience.

AN EXCELLENT ATTITUDE WITH THE CUSTOMER. VERY PLEASED WITH ALL ANSWERS TO QUESTIONS. HARRY DID WELL IN ALL RESPECTS.

I purchased the Brooker leather three and two seaters in July and was delivery on 3 October 2025. Delivery took forever. The settees are very uncomfortable, not wide enough and the leather is isn't even soft.

A very expensive mistake. I wish I could return the settees. Visitors to my home even complain how uncomfortable the chairs are.

I note that the Brooker full range has been discountinued.

Good customer service.