Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... See more
Company replied
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See what reviewers are saying
Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... See more
Company replied
Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drin... See more
Company replied
Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 243 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
971 Great West Road, TW8 9DN, Brentford, United Kingdom
- 0333 999 9827
4.8
Excellent
3k reviews
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Reply from DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Really friendly staff member
Really friendly staff member. Approached us and offered to help. She was really knowledgeable and answered all of our questions.
9 April 2026
Reply from DFS Furniture - Brentford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service by Steve
Excellent customer service by Steve, very friendly and helped us answer all our questions. It was a pleasure to deal with him.
8 April 2026
Reply from DFS Furniture - Brentford
Good morning Ammar,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Sadia was amazing
Sadia was amazing, very attentive and customer focused. Our two visits to the Brentford branch encountering her both the times was really encouraging to get our desired coloured sofa. Thanks Sadia, also the store manager on Easter BH was welcoming, despite of short of staff and busy day, he was smiling and supporting each customer.
6 April 2026
Reply from DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Good experience so far...
Very friendly staff, helpful and gave good advice when needed. Be prepared to wait if busy or running on reduced staff but they got to us when they could. Wish the wait wasn't quite so long to have items delivered!
6 April 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Loved the staff there all so friendly…
Loved the staff there all so friendly and helpful
6 April 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Jordan
DFS Customer Support
Exceptional customer service
The customer service person was very approachable, no hard sell just happy to listen to my preferences and advise accordingly without feeling pressured. Very knowledgable, friendly and supportive. I am thoroughly happy with my purchase, I feel lucky to have had such a good customer experience today.
6 April 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brentford
Good afternoon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very good experience will recommend for…
Very good experience will recommend for everyone to visit DFS thank you
28 March 2026
Reply from DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Brilliant customer service
We were given time yo look around and when we needed help it was easy to find someone and we got looked after straight away. The sales assistant was so lovely and gave us all correct information. Offered us coffee and put us all at ease when we had so many questions!
3 April 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Friendly staff and helpful
3 April 2026
Reply from DFS Furniture - Brentford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Great service!!!
I would like to express my sincere thanks to Sadia at DFS Brentford for her exceptional support and patience throughout the process. Your willingness to take the time to understand my needs and guide me in selecting the most suitable furniture for my home was truly appreciated. I’m especially grateful for the care and attention you showed in ensuring I made the right choice. Thank you again for your professionalism and dedication—it made the experience both smooth and enjoyable. Rgrds, Dee
31 March 2026
Reply from DFS Furniture - Brentford
Good afternoon Dee,
We're really grateful you shared this amazing 5* review. We are glad to hear that Sadia helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brentford
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Very friendly
Very friendly, efficient staff. Made us very welcome. Excellent product knowledge. Would highly recommend.
30 March 2026
Reply from DFS Furniture - Brentford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The staff were very helpful
The staff were helpful and we were very happy with the purchase.
29 March 2026
Reply from DFS Furniture - Brentford
Good afternoon John,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very nice experience We were left to browse through the shop…
We were left to browse through the shop without being harassed which was great. When we had decided we had no problem making it known that we were ready to ask questions etc
We were treated with great service and hospitality very informative and answered all our questions
29 March 2026
Reply from DFS Furniture - Brentford
Good afternoon Steve,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
We had Great expedience with dfs staff…
We had Great experience with dfs staff every thing was finished smoothly and professional way and short time I recommend to visit the dfs Brentford team if you want pay sofa and not sure what you choose then the staff will help you with that definitely 10/10
28 March 2026
Reply from DFS Furniture - Brentford
Good morning Mohamud,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly knowledgeable staff great…
Friendly knowledgeable staff great customer services thank
You
24 March 2026
Reply from DFS Furniture - Brentford
Good afternoon Mary,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The lady was absolutely brilliant
The lady was absolutely brilliant, efficient and informative.
25 March 2026
Reply from DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great sofa great price
Got a sofa in the clearance section for half the price. Super helpful sales team especially the manager, who helped me arrange delivery within such short notice
16 October 2025
Reply from DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
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