DFS Furniture - Brigg Reviews 

3,056
TrustScore 5 out of 5

4.9

Mill Close, Scawby Road, DN20 9JH Brigg, GB


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See what reviewers are saying

Rated 5 out of 5 stars

DFS Brigg has a great selection well displayed. Sales team were not overbearing. They were friendly and helpful when required. So making a for a relaxing not pressured time. Charlotte helped us see ou... See more

Company replied

Rated 5 out of 5 stars

Great service, really helpful staff who explained everything and our options before making a final decision which made it feel like you were not being pressured into anything. Can’t wait to receive ou... See more

Company replied

Rated 5 out of 5 stars

The store was very well presented, with a huge selection of furniture. The staff were welcoming and attentive but not pushy. But, they were there when needed. Dean was very knowledgeable and efficien... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Knowledgeable advisors. We were left to browse on our own, no pushy sales. Overall a good experience.

Company replied


Company details

  1. #13 of 396 best companies in Home Furniture Shop
  2. #2 of 55 best companies in Furniture Accessories
  3. #12 of 241 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Mill Close, Scawby Road, DN20 9JH, Brigg, United Kingdom

  • 0333 999 9731

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(3,056)

96,286 reviews in the last 12 months

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Rated 5 out of 5 stars

Love my bed

Love my bed
Purchased the Wisteria bed in green
Unfortunately couldnt see it in the flesh as I live near to the Brigg store, assistant checked and found noone stocked it in store. Great to place a deposit, and delivery was within a week. Super sturdy bed, super king, with a curve.

17 January 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Helpful, 'non-pushy' and professional staff

Went to look for a new sofa and wasn't hassled by sales people, we was left to look around at our own pace which is always nice. When we decided on the sofa we wanted, the salesman was extremely helpful and answered any questions we had, and also showed us other layout variations of the sofa we liked, which is what helped us choose what is right for our room. Very professional service and very helpful staff when required. Would highly recommend visiting/ using the store.

23 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Thank you for your positive review. We're happy to hear that you appreciated the relaxed atmosphere while browsing and that our sales team was helpful when you needed assistance. We appreciate your recommendation and are glad we could help you find the perfect sofa for your room.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent choice of armchairs

Excellent choice of armchairs. Friendly and knowledgable assistant. Good value for money

15 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good morning,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Positive!

The lady who served me was very friendly and helpful, she clearly wanted to make sure i was happy with my order and went out of her way to assist me.

22 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

We appreciate you taking the time to share your experience. We are happy to hear that the service you received was friendly, helpful, and went above and beyond.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Helpful and friendly

No pushy salespeople following you around but were available as soon as you needed help. Very helpful explaining everything with ease.

21 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Salesman was very helpful and had lots…

Salesman was very helpful and had lots of good information to help us purchase our sofas.

13 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good morning Mr Asbury,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great experience and definitely recommended

Lovely experience and simple transaction. Dean was amazing with explaining and giving all the options available that suited our at times strange requests. Highly recommended.

20 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good morning Ken,

Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

DFS Carol

Carol was very helpful and patient . She explained things clearly and nothing was too much trouble . Would go to DFS Brigg again , it was a pleasant experience .

20 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good morning Julie,

We are really grateful for your kind words and for sharing your experience in our store with Carol. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service

Dean was brilliantly helpful and funny. Made the process so enjoyable and easy. Would definitely recommend DFS! Looking forward to receiving my new sofa.

18 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The staff were excellent

The staff were excellent, very knowledgeable.

17 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Good Morning,

Thanks for the 5 stars It's much appreciated

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Very friendly and professional staff

Very friendly and professional staff

8 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

We appreciate you sharing your experience with our team; we're so happy to know you found them professional and friendly.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

We appreciate you taking the time to share your positive experience with our sales team; we are so glad to hear that you found them efficient.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Staff very helpful and kind

Staff very helpful and kind, explained everything very well. Showed us different colours and styles on big screen rather than just looking at a piece of material.

15 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

We appreciate you taking the time to share your positive experience. We're happy to hear that our team members were helpful and thorough in their explanations.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Quick, easy and no fuss.

Kind helpful staff who made my purchase enjoyable and stress free.

14 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

We appreciate your positive feedback and are happy to hear our staff made your purchase enjoyable and stress free.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Dean was super helpful

Dean was super helpful. Very lovely guy, and a very smooth transaction. Happy customer!

11 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you for sharing your kind review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent

Friendly, informative and very helpful.

7 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very knowledgable and experienced…

Very knowledgable and experienced salesman, highly personable and fun experience.

14 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

Thank you for sharing your great review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Made to feel at ease and no had…

Made to feel at ease and no had salesman.

6 February 2026
DFS Furniture - Brigg logo

Reply from DFS Furniture - Brigg

Hello,

We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!

Kind regards

Lorraine A
DFS Central Customer Support

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