Great service, really helpful staff who explained everything and our options before making a final decision which made it feel like you were not being pressured into anything. Can’t wait to receive ou... See more
Company replied
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The store was very well presented, with a huge selection of furniture. The staff were welcoming and attentive but not pushy. But, they were there when needed. Dean was very knowledgeable and efficien... See more
Company replied
Overall the experience I had was very impressive. The team member I dealt with was greatly helpful, explaining all the variations in fabric / colour / shape. I didn't feel pressured, which was import... See more
Company replied
Service was very good, the salesman who served us was very helpful and explained everything perfectly. We could not have wished for anyone better.
Company replied
Company details
- #12 of 400 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 239 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mill Close, Scawby Road, DN20 9JH, Brigg, United Kingdom
- 0333 999 9731
4.9
Excellent
3k reviews
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Sales guy Dean very knowledgeable about…
Sales guy Dean very knowledgeable about my product requirements. Very helpful. Felt very pleased with the face to face service.
7 May 2026
Reply from DFS Furniture - Brigg
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
very friendly staff,not pushy didnt…
very friendly staff,not pushy didnt follow us around but when asked them for advice and information he was very knowledgeable and helpful.
5 May 2026
Reply from DFS Furniture - Brigg
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brigg
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brigg
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience!
I had a great experience in the Brigg store today, the showroom was lovely, so much so it convinced me to buy a rug which I wasn’t expecting! Colin was really helpful and talked me through the finance process really clearly.
3 May 2026
Reply from DFS Furniture - Brigg
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
The care and knowledge of staff member
What we really appreciate is that we wasn't put under pressure by someone following us around. The guy that dealt with us was very knowledgeable and told us everything we needed to know
2 May 2026
Reply from DFS Furniture - Brigg
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brigg
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brigg
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Not pressured in the shop by sales…
Not pressured in the shop by sales people. Given clear, sound advice
26 April 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Is a really great store
Is a really large lovely store. Lovely and airy. Great displays so many choices and colours. Was lovely walking around exploring. Its a great store.
26 April 2026
Reply from DFS Furniture - Brigg
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Curtious and professional
15 April 2026
Reply from DFS Furniture - Brigg
Good afternoon,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Chilled atmosphere
Chilled atmosphere, no pushy, overbearing sales person breathing down your neck the minute you walk in the store, easy to get around store, large carpark, friendly staff. Great range of products.
22 April 2026
Reply from DFS Furniture - Brigg
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Chance to look & try at leisure without…
Chance to look & try at leisure without being hassled by staff. Once we'd made our choice Curtis was helpful, knowledgeable & friendly. Great experience.
21 April 2026
Reply from DFS Furniture - Brigg
Good afternoon Jane,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Curtis was very helpful not pushy and…
Curtis was very helpful not pushy and explained everything we needed to know
20 April 2026
Reply from DFS Furniture - Brigg
Good morning Nick,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Colin was a great help at the brigg…
Colin was a great help at the brigg shop, fantastic service and a detailed breakdown of cost and optional extras, highly recommend
19 April 2026
Reply from DFS Furniture - Brigg
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brigg
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Great service
Went with an idea of what we wanted, purchased something different. Staff excellent introduced themselves, pointed us in the direction needed,didnt stalk us, but were available when we had questions. They were helpful, understanding and very professional. Sorted our purchase extremly well.
18 April 2026
Reply from DFS Furniture - Brigg
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The salesman Dean gave great product…
The salesman Dean gave great product knowledge in a comfortable way and respectfully answered any questions we had
17 April 2026
Reply from DFS Furniture - Brigg
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Dean.
Kind Regards,
Jordan
DFS Customer Support
Shockingly poor customer service for a…
Shockingly poor customer service for a missing couch.
Order placed in store on the 31st December with delivery confirmed by end of February. Call to request delivery finally received mid March, however, only one couch delivered. Nearly a month later and still no second couch. Weeks of chasing, being given new delivery dates and yet the couch is still not here. Finally today we understand that until the order is cancelled and reissued the system has a “ghost” order and we will be stuck in this loop. So I now have to wait another 9 weeks for delivery .The best compensation that can be offered is £180 or I cancel the entire order and am left with nothing. I feel forced to take the entirely inadequate compensation and wait another 9 weeks hoping my couch arrives. I am flabbergasted.
16 April 2026
Unprompted review
Reply from DFS Furniture - Brigg
We are truly sorry to hear about the concerns you have raised regarding your recent experience. After carefully reviewing your order, we can confirm that the Store Manager has been in touch with the order holder and that a resolution has been agreed upon. If you feel that your issue has not been fully resolved or if you require any further assistance, please don’t hesitate to get in touch with us on 0333 99 99 777. Our team is always here to listen and help in any way we can to ensure your satisfaction.
Kind Regards,
Vanessa
DFS Customer Support
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