Great service, really helpful staff who explained everything and our options before making a final decision which made it feel like you were not being pressured into anything. Can’t wait to receive ou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The store was very well presented, with a huge selection of furniture. The staff were welcoming and attentive but not pushy. But, they were there when needed. Dean was very knowledgeable and efficien... See more
Overall the experience I had was very impressive. The team member I dealt with was greatly helpful, explaining all the variations in fabric / colour / shape. I didn't feel pressured, which was import... See more
Company replied
couldn't ask for better customer service. staff were very helpful, gave us time without pressure, anything we were thinking of they knew the answer straight away.
Company replied
Company details
- #12 of 400 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 240 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mill Close, Scawby Road, DN20 9JH, Brigg, United Kingdom
- 0333 999 9731
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Brigg
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Very easy excellent staff
12 April 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Very helpful member of staff.
12 April 2026
Reply from DFS Furniture - Brigg
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
We love DFS for quality
We love DFS for quality
We bought our last sofa there and had a great experience.
We did buy again but we found the staff to be distracted and quite rude when asked questions about their product.
Not very friendly to say the least.
4 April 2026
Reply from DFS Furniture - Brigg
Good morning,
We are very sorry to hear about the concerns you have raised. This is disappointing and not the level of service we expect to provide to any of our customers.
We appreciate your feedback and will share it with the relevant management team.
Kind Regards,
Vanessa
DFS Customer Support
Great service overall
Plenty of good car parking.
Staff were welcoming but not pushy.
Attractive store displays and effective layout.
When help was required staff members were helpful, efficient and informative.
30 March 2026
Reply from DFS Furniture - Brigg
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brigg
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Comfortable and friendly
Comfortable and friendly. Advice on hand when required and good choice of items.
6 April 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Dean Parker made our experience really…
Dean Parker made our experience really good he was so thorough totally recommend him
6 April 2026
Reply from DFS Furniture - Brigg
Good morning Mr & Mrs Buxton,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Lovely custom service from Carole
Lovely custom service from Carole, so helpful and friendly
4 April 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
DFS Buying sofa Great service with a smile
Great service with a smile no pushy sales lovley salesmen couldn’t do enough for us
3 April 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
From the moment we walked in we was…
From the moment we walked in we was made to feel welcome. Great customer service and display. Walked with a new sofa and smiles on our faces
1 April 2026
Reply from DFS Furniture - Brigg
Good afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Fantastic experience
Fantastic experience regarding dealings in the past with a different company. Nothing was to much trouble everything was explained with our purchase from Barry at brigg store. We never felt obligated to buy no pressure very happy and professional. Also the item we purchased came down the next day 300 in there sale and they price matched it and honoured us the difference
24 March 2026
Reply from DFS Furniture - Brigg
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Barry met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Over many years I have bought lounge…
Over many years I have bought lounge furniture from from dfs and their attitude has never changed, they leave you in peace to look around ( no pushy sales talk) so when you need a sales person just look stick your hand in the air and wave at them and they will come to you and answer any questions you have.
Oh yes and the quality of the furniture is very good. MB.
23 March 2026
Reply from DFS Furniture - Brigg
Good morning Molly,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great service with attention to detail…
Great service with attention to detail regarding the suite we choose today.
The showroom is very well set out and very clean.
29 March 2026
Reply from DFS Furniture - Brigg
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Well maintained shop with a good range…
Well maintained shop with a good range of options
No pressure on entry and left to browse
Open to questions when needed and explanation very good
29 March 2026
Reply from DFS Furniture - Brigg
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Caroline was excellent thank you
Caroline was excellent thank you. Very friendly and professional. Everything was fully explained and confirmed with us.
28 March 2026
Reply from DFS Furniture - Brigg
Good morning Ray,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful n polite friendly service.
Very helpful n polite friendly service.
Everything explained in detail.a good experience.
26 March 2026
Reply from DFS Furniture - Brigg
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
DFS Brilliant from picking the sofas to…
DFS Brilliant from picking the sofas to having deluvered. Got to say the 2 delievery lads were perfect and such good attiutdes
24 March 2026
Unprompted review
Reply from DFS Furniture - Brigg
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
An exceptional experience at DFS Brigg
We were going to order online but instead decided that it would be better to talk to an expert face to face. We knew what we wanted but it's always more personal if you have someone who knows what they are doing to talk to. We found just that person at DFS in Brigg. The showroom was only a 35 minutes drive away and we were greeted with quite a few very cheery "good mornings" as we entered which was nice. We spoke with one of the sales team (Colin) who was so helpful in getting our requirements right, there was no "pushy" sales patter it was all "take your time" and "are you sure" all in all a very welcomed and pleasant experience.
Our order complete Colin explained what the process was up to and including delivery. Then a second member of staff came and double checked our order with us before we went ahead and paid (we were offered the 0% interest free option but we decided against it). The cherry on the cake was on top of the savings in the current sale Colin also made us aware of a further discount on the DFS spend and save offer which gave us a further £200 saving, Happy days!
What an experience from start to finish 10/10 DFS and especially Colin a true top bloke
24 March 2026
Reply from DFS Furniture - Brigg
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Purchase of a suite and coffee table with no pressure at all…
We made 3 visits to the store and saw Dean on every visit
Dean made us very welcome and had alot off time for us as customers
He is very through about his job and explained everything from start to finish
Would recommend this service to others
23 March 2026
Reply from DFS Furniture - Brigg
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.