First of all we were delighted to find a traditional wing back chair which we have been looking for without paying the earth, especially as we wanted to purchase 2 chairs. Mike came to our rescue a... See more
Company replied
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Great experience at DFS. We went in several times to decide on what sofa we wanted. Every member of staff were very helpful, answers questions and also gave us space to look. David helped us through t... See more
Company replied
we were left to have a look around when we required help the service was very good and very helpful All questions were answered and their knowledge of the furniture was spot on - excellent all round.... See more
Company replied
I had a fantastic experience buying a sofa here today! I was on a very tight timeline, and Mike (I’m almost certain that was his name- sorry if it’s wrong!) he was incredibly helpful. He was highly kn... See more
Company replied
Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 244 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
- 0333 999 9775
4.9
Excellent
6k reviews
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the sales rep MIKE very helpful with…
the sales rep MIKE very helpful with information about furniture nice friendly person answered all questions thankyou
4 August 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff was fantastic very helpful i give them all 🌟
The staff was fantastic very helpful and lovely they will attend you as soon you enter the shop I'm impressed
4 August 2026
Reply from DFS Furniture - Bristol
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Michael was amazing 👏
Michael was amazing 👏. So friendly helpful understanding patient, & not at all pushy. He was happy for my wheelchair dependant husband to try out the mechanism on the bed setee we wanted & showed us other suitable options within our price range.
We came away very satisfied with our purchase 😀.
Thank you Michael if we could give you 11 out of 10 we would even though I wasn't able to successfull with the display only furniture I had my eye on .😀🤣😀
28 July 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great customer service
The customer service from John was fantastic from start to finish, he was friendly, welcoming and helpful throughout the whole process. I’m really pleased with my purchase and had a great experience!
3 August 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The lady was lovely she explained…
The lady was lovely she explained everything to us which she took her time to do so.
3 August 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great service at DFS
The process of buying a new sofa from DFS was incredibly smooth and easy. We were lucky to deal with David. David was a friendly and well informed sales assistant and was a pleasure to do business with. If I were to buy a sofa soon again I would purposely drive to the cribbs causeway store again so as to deal with David again. Many thanks,
Mr Jeffries.
2 August 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Really easy transaction sales person…
Really easy transaction sales person not pushy great experience
2 August 2026
Reply from DFS Furniture - Bristol
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Delivery of Rise N Recline chair…
DFS delivered my Rise N Recline chair on the day it was due in the timeframe they specified. Quickly put together by 2 men who also took away the rubbish all within 10 minutes
26 July 2026
Reply from DFS Furniture - Bristol
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Lady that served us was very friendly…
Lady that served us was very friendly and professional
1 August 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
New sofas
Neil made us feel very happy with our choices by explaining everything in detail and making sure we are going to be pleased with our new sofas.
1 August 2026
Reply from DFS Furniture - Bristol
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Neil.
Kind Regards,
Jordan
DFS Customer Support
Great experience with Lynda
Great experience with Lynda, helpful and informative and helped us order easily!
31 July 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
We were looking for two smaller sofas…
We were looking for two smaller sofas due to lack of space. Went to dfs patchway and saw one sofa that was an ex display and another one that was more expensive. Daniel the sales rep took the trouble to ring around other stores and managed to get us another ex display in the same range! Not only did he save us money but was knowledgeable, professional and attentive at all times. Fantastic service!!!
30 July 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Tom was excellent
Tom was excellent. He gave us time and space when we needed it but was also available, responsive and knowledgeable when we had questions.
29 July 2026
Reply from DFS Furniture - Bristol
Good Morning,
We are really glad to hear that our amazing store staff helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lorraine E
DFS Central Customer Support
Great service in store
Great service in store. Really helpful finding the same sofa I had ordered before.
8 July 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful & knowledgeable salesman
26 July 2026
Reply from DFS Furniture - Bristol
Hello Chilly,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
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