Walked in not looking to buy anything. Greeted by Mihai who was lovely throughout. Ended up with a 3 piece suite. Beautiful colour and style. Mihai was very professional and easy to talk to and ask qu... See more
Company replied
Location
Switch locationDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
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See what reviewers are saying
We had such a lovely experience at DFS, and a big thank you to Sameera for making it so enjoyable. She was incredibly friendly, knowledgeable and helpful, taking the time to understand our lifesty... See more
Company replied
The sales representative, Zeena was so helpful and allowed us to take our time. She was informative and hospitable. Will definitely go back for future purchases.
Company replied
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and inf... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, United Kingdom
- 0333 999 9766
4.8
Excellent
4k reviews
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Zeena was most helpful and pleasant to…
Zeena was most helpful and pleasant to deal with and clarified all the information you needed to know.
27 November 2025
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to share your positive experience. We are so glad to hear that the information provided was helpful and the interaction was pleasant.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cardiff
We're happy to hear that the explanation provided was thorough. Thank you for your positive feedback; we appreciate it very much.
Kind Regards,
Vanessa
DFS Customer Support
Nikki was helpful without being pushy
Nikki was helpful without being pushy, giving us space to decide fabric/colour etc. knowledgable about the sofa, care of it wtc
23 November 2025
Reply from DFS Furniture - Cardiff
We're happy to hear that the assistance you received was helpful and informative, while still allowing you the space to make your own decisions. Thanks for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Rose from DFS Store in Leckwith Cardiff…
Rose from DFS Store in Leckwith Cardiff was really kind and helpful. She was also very knowledgeable and gave us good advice and how to take care of our sofa.
20 November 2025
Reply from DFS Furniture - Cardiff
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
From entering the store
From entering the store, to a lovely welcome, to when we left as very happy customers we had a fab experience, thanks to the lovely Zeena.
17 November 2025
Reply from DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good morning Amelia,
Lovely review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Outstanding service from Alison and her…
Outstanding service from Alison and her colleagues. Manager was also friendly
16 November 2025
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Bought our furniture in Cardiff…
Bought our furniture in Cardiff Grangetown area,the service was excellent.
11 November 2025
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to share your positive experience with us. We are so glad to hear you received excellent service in our Cardiff area.
Kind Regards,
Vanessa
DFS Customer Support
I was first seen by a young man jn your…
I was first seen by a young man jn your Leckeith store in Cardiff and he was most helpful but I didn't catch his name. When I returned I was desltcwith by Sameera who again was most polite and really helpful.
11 November 2025
Reply from DFS Furniture - Cardiff
Good Afternoon Ian,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
New Sofa Day Leckwith DFS
Sam was very helpful not pushy at all explained everything . Highly recommend DFS far better than SCS
11 November 2025
Reply from DFS Furniture - Cardiff
Good afternoon tania,
Thanks for your lovely feedback, we’re glad to hear Sam met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Friendly and knowledgeable staff.
Friendly and knowledgeable staff.
The environment was quite relaxing.
They were very professional and personable and extremely efficient.
The process was so easy with the help of the friendly staff and the trainee.
8 November 2025
Reply from DFS Furniture - Cardiff
Good morning Silvia,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very friendly staff and excellent…
Very friendly staff and excellent customer service.
6 November 2025
Reply from DFS Furniture - Cardiff
Good morning Joanne,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cardiff
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Zeena said n cardiff store was great
Zeena said n cardiff store was great, very helpful and informative.
We had a good experience.
And happy with our purchase.
2 November 2025
Reply from DFS Furniture - Cardiff
We're happy to hear that the team was helpful and informative, and that you had a good experience. Thank you for your positive feedback and your purchase.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cardiff
We appreciate you taking the time to leave us a review! We are so glad you were happy with our welcoming and personable service.
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Our store assistant Zena, was very helpful, friendly and knowledgeable. I appreciated her patience as we viewed and discussed all options before settling on the chosen furniture. We were never pressured nor rushed and came away feeling happy about our choices and experience.
1 November 2025
Reply from DFS Furniture - Cardiff
Good Afternoon Carol,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Zena.
Kind Regards,
Jordan
DFS Customer Support
a very pleasant shopping experience
a very pleasant shopping experience. Very friendly, helpful and knowledgeable staff.
1 November 2025
Reply from DFS Furniture - Cardiff
Good Afternoon Barry,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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