Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... See more
Location
Switch locationGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
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See what reviewers are saying
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... See more
Company replied
From the moment we started talking I got the feeling all Samuel wanted to do was sell us what we wanted. I was given options time to think and never felt pressured to buy. His knowledge on everything... See more
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... See more
Company replied
Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, United Kingdom
- 0333 999 9758
4.9
Excellent
3k reviews
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Reply from DFS Furniture - Cheltenham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Sales assistant was most accommodating
Sales assistant was most accommodating, during the sale negotiations.
16 June 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Friendly and competent service.
13 June 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
We bought two chairs today!
On entering the store Mike was the person who came forward to greet us and ask what help we needed.
He pointed out the chair models to suit us, their finishes, availability, cost etc.
Having taken our time to try out seating we explained our position of needing more time to arrive at a decision and left.
Later the same afternoon we returned and spoke to Mike again and when satisfied he talked us through the purchasing process.
Mike took the time to explain exactly what we were choosing, its delivery and aftercare, as well as insurance and payment. At all times he was informative, calm, kind, friendly and helpful.
Mike made the whole experience a very positive one.
13 June 2026
Reply from DFS Furniture - Cheltenham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The quality of a good salesman
I went looking for a sofabed and your salesman helped a great deal. Initially, he showed me what was available in the shop and took the trouble to show me just how the beds opened up. I then went to look at beds in two other shops before returning to buy the first one I had seen. The same salesman then gave me a masterclass in all I needed to know about the delivery, care an available options for the sofabed. I was very impressed.
13 June 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful and attentive staff
Very helpful and attentive staff. Our sales assistant went through everything and explained everything to us.
13 June 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We looked around sat on lots sofa's the…
We looked around sat on lots sofa's the young assistent
31 May 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Staff really helpful
The lady who served us was really friendly and nothing was too much trouble. She made allowances for my disabled husband and overall made our sofa buying experience very relaxed and informative.
13 June 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sam in the Cheltenham store was so…
Sam in the Cheltenham store was so helpful. Answered any questions we had and got us lovely sofa for a great price. Would highly recommend speaking to him.
11 June 2026
Reply from DFS Furniture - Cheltenham
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Absolutely thrilled with my visit to…
Absolutely thrilled with my visit to DFS. The customer service was top-notch and made a potentially stressful decision so much fun. Everything was explained clearly, and I feel confident in my choice. Counting down the days until our new sofa arrives!! thank you to the amazing team
1 June 2026
Reply from DFS Furniture - Cheltenham
Hello Taylor,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Excellent service at Cheltenham
We had visited before for a look and returned a few days later for the purchase. The store staff remembered us and we made our purchase without any hassle. Sadly I did not notice our member of staff's name, but I can highly recommend her as she listened to our needs.
8 June 2026
Reply from DFS Furniture - Cheltenham
Hello Julie,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Fantastic experience buying a sofa
I purchased a sofa today. I already had an idea of what I wanted. We had a gentleman approach us about what we were looking for. He was fantastic start to finish. He wasnt to pushy which is what would have put me off as I already pretty much knew what I wanted. Great experience all round. I dont remember his name but I purchased a Ravina Sofa at 1.15pm on 7th June in Cheltenham so that should narrow it down.
7 June 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cheltenham
Hello Wendy,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
It was a pleasant experience and very…
It was a pleasant experience and very friendly and the staff were happy to help.
30 May 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Micheal from DFS Gallagher retail park…
Micheal from DFS Gallagher retail park served us today
Excellent service explained every thing perfectly finance care of product etc
Brought sofa very pleasant experience
4 June 2026
Reply from DFS Furniture - Cheltenham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Easy to order
Easy to order. Staff very helpful. Liked the fact someone double checks the order to make sure its correct.
4 June 2026
Reply from DFS Furniture - Cheltenham
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Sam was great
Sam was great, very knowledgeable and explained all the different options and demonstrated what they would look like.
1 June 2026
Reply from DFS Furniture - Cheltenham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
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