Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... See more
Location
Switch locationGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
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See what reviewers are saying
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... See more
Company replied
From the moment we started talking I got the feeling all Samuel wanted to do was sell us what we wanted. I was given options time to think and never felt pressured to buy. His knowledge on everything... See more
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 245 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, United Kingdom
- 0333 999 9758
4.9
Excellent
3k reviews
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About new sofa
Great lovely people there as good customers service as I bought new a sofa already
5 August 2026
Reply from DFS Furniture - Cheltenham
Hello Blanca,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Choosing a new recliner sofa.
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, store was very helpful and helped us to find one that suited us. The professional, friendly approach was much appreciated.
When we got home with the measurements, we realised that the sofa wouldn't fit through our front door. However, Natalie in customer services was very helpful, and assured us that the sofa could be brought in separate pieces and assembled in situ.
5 August 2026
Reply from DFS Furniture - Cheltenham
Hello Bob,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Natalie.
Kind regards,
Lia
DFS Customer Support
Very helpful and everyone from the team were lovely and friendly.
Very helpful and everyone from the store was lovely. Even got offered coffee, which has never happened. Lots of choices and the sofas we tried were really lovely. Would recommend to everyone!
4 August 2026
Reply from DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Having not had a great experience in my…
Having not had a great experience in my local DFS we went to Cheltenham branch and they couldn’t be more helpful! Purchased my corner sofa with all the help and advice needed!
4 August 2026
Reply from DFS Furniture - Cheltenham
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Friendly and efficient service
27 July 2026
Reply from DFS Furniture - Cheltenham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Great experience buying furniture at DFS
Although we knew exactly what we wanted, Sam, the customer advisor, was really helpful, and came to discuss everything with us. Being very satisfied with all the relevant information we placed our order. Could not fault San and DFS .
3 August 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The gentleman that served me today was…
The gentleman that served me today was very helpful very friendly
2 August 2026
Reply from DFS Furniture - Cheltenham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
It was a wonderful experience staff and…
It was a wonderful experience staff and service was excellent
31 July 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Carrie was wonderful in the Cheltenham…
Carrie was wonderful in the Cheltenham store.
Very helpful and knowledgeable about everything.
And such a lovely person.
Thankyou Carrie.
19 July 2026
Reply from DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
wonderful staff
wonderful staff , extremely helpful and knowledgeable about the products
30 July 2026
Reply from DFS Furniture - Cheltenham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Our experience was excellent the…
Our experience was excellent the service we received very helpful informative and very friendly professional customer service very happy.
25 July 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Very helpful. Explained everything clearly. Broke down the payments for extra. Stress free experience.
26 July 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly experience with Kia
26 July 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very happy customer
I was about to give up looking for a sofa because I couldn’t find exactly what I wanted and was just about to leave the store feeling very disappointed when I was approached by a very pleasant young lady called Leila who offered to help me. She asked what I was looking for and took me straight to the style sofa I had described , looked up the exact configuration and colour options and found exactly what I wanted. I came away feeling quite elated and excited to wait for the delivery
25 July 2026
Reply from DFS Furniture - Cheltenham
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Leila met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I had a lovely experience with Laila…
I had a lovely experience with Laila who helped me order my first sofa for my first home, she was very friendly and helpful would highly recommend!
25 July 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Laila met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Thank you to Sam at the DFS Cheltenham…
Thank you to Sam at the DFS Cheltenham store. This is our first time sofa shopping and we were able to find the perfect sofa for our home. Sam was friendly and very helpful!
4 July 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sam.
Kind Regards,
Jordan
DFS Customer Support
Staff were very friendly and answered…
Staff were very friendly and answered all the questions detailly, Multiple sofa options available
22 July 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Excellent service
We had an excellent experience in DFS this morning. The salesman was really friendly, welcoming to our dog and made the process smooth. He wasn't pushy at all and put us at ease. Really excited for our new sofas as well 😁
19 July 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
A Good and helpful In store experience
The Sales Assistant was very friendly, helpful and thorough when explaining the functions of the sofa and payment .options. A really good in store experience
6 July 2026
Reply from DFS Furniture - Cheltenham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
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