Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... See more
Company replied
Location
Switch locationGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... See more
Company replied
From the moment we started talking I got the feeling all Samuel wanted to do was sell us what we wanted. I was given options time to think and never felt pressured to buy. His knowledge on everything... See more
Company replied
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... See more
Company replied
Company details
- #13 of 395 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #11 of 246 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, United Kingdom
- 0333 999 9758
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Cheltenham
Good afternoon Christine,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Mike and Sam were super helpful
Mike and Sam were super helpful, even taking the time to show us how to properly care for the sofa we purchased. Would highly recommend going in store to chat with either of them about the options available.
13 May 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very satisfied.
I was very pleased with my visit to the Chelteham store. The young lady who helped me was new to the job but you would not know. She was very friendly and proffesional and helped me with my choice of sofa. The store has a large selection to choose from and for all price ranges. I am looking forward to the delivery.
10 May 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great Service
Sam welcomed us into the store as we passed him and inquired if we needed any help. We showed him on our phone the name of the sofa we wanted to see and he guided us to where it was. Sam then checked in with us and then helped us proceed with the order. Really pleasant nature. Felt no pressure to any part of the sale. Really informative and allowed us to make the right decision for us.
10 May 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Good service
9 May 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Excellent customer service
Great experience. Layla was very helpful and polite. We were her very first sale but she didn’t come across as nervous or inexperienced. She asked her manager to check over our order and he came to chat with us and to see her complete the order. Also an extremely pleasant and polite person. Definitely will use DFS Cheltenham again. Excellent customer service.
9 May 2026
Reply from DFS Furniture - Cheltenham
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Good customer service in the store on…
Good customer service in the store on both occasions on which we visited.
8 May 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Mike was a pleasure!
Mike was a pleasure and really took the time to work through what we needed and compare options for us. Would more than recommend his service!
4 May 2026
Reply from DFS Furniture - Cheltenham
Good morning Dan and Aimée,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Mike the sales person was very helpful…
Mike the sales person was very helpful and professional throughout the whole process. Fully explained everything we need to know on looking after our purchase.
3 May 2026
Reply from DFS Furniture - Cheltenham
Good afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cheltenham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
We had an amazing experience and the gentleman in charge was very helpful and all the procedures were done very quickly with kindness and professionalism. Thank you so much.
Many thanks to the kind gentlemen in charge, we were served really quickly and all the procedures were done with kindness and professionalism. Lovely experience with you.
21 April 2026
Reply from DFS Furniture - Cheltenham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cheltenham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from the Cheltenham…
Excellent service from the Cheltenham team. We weren't rushed at all whilst making our decision of which sofa was right for us.
25 April 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful chap that dealt with my…
Very helpful chap that dealt with my enquiry which resulted in the purchase of a sofa
25 April 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
The sales person was very helpful
The sales person was very helpful, and spent time explaining things and answering our questions
21 April 2026
Reply from DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.