Abby at Christchurch Branch was amazing. She was very patient and attentive whilst we changed our minds on leather colours more than once!! She was very informative without being pushy and offered s... See more
Company replied
Location
Switch locationBarrack Road, Christchurch Retail Park, BH23 2BN Christchurch, GB
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See what reviewers are saying
We had a pleasant experience at the DFS shop at Christchurch Retail Park. We had enough space and time to consider our options. Girene was fantastic to explain options, understand what we needed and l... See more
Company replied
Good efficient and knowlegeable customer service from Gintare. We had researched the sofa bed we wanted before going into store so it was just a matter of trying it out and asking any further question... See more
Company replied
We felt relaxed looking around the store not hassled by anyone but was informed if we needed any help or had questions we could ask. When we ordered our sofa & chairs we were informed about the... See more
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Company details
- #13 of 397 best companies in Home Furniture Shop
- #2 of 58 best companies in Furniture Accessories
- #10 of 242 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Barrack Road, Christchurch Retail Park, BH23 2BN, Christchurch, United Kingdom
- 0333 999 9790
4.9
Excellent
2k reviews
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A great experience
Beth was excellent - professional, helpful & assisted us in buying the right product 👍🏻👍🏻
1 February 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Good advice and felt my needs were met
30 January 2026
Reply from DFS Furniture - Christchurch
We appreciate you sharing your feedback and we're so happy to hear that your needs were met with good advice. Thank you!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Christchurch
We are happy to hear that you find our sofa-bed beautiful. Thank you so much for taking the time to leave us a five-star review.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Christchurch
We appreciate you taking the time to share your wonderful experience with us; it means a lot that you were so impressed with our sales assistant.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good Morning Samuel,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Christchurch
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
The staff very friendly and…
The staff very friendly and knowledgeable. Maxine new her products we weren’t rushed so a very pleasant experience.
20 January 2026
Reply from DFS Furniture - Christchurch
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent service
Excellent service, met by a caring attentive sales person, Amber, who explained all options excellently & made our purchasing experience very confident, as promised followed by a great delivery 🚚 within the time frame promised, thank you Dfs.
12 January 2026
Unprompted review
Reply from DFS Furniture - Christchurch
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Abby was very helpful in our purchase…
Abby was very helpful in our purchase of a sofa.
23 January 2026
Reply from DFS Furniture - Christchurch
Good afternoon Teresa,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good afternoon Jacqueline,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
The staff at the shop were very helpful…
The staff at the shop were very helpful and patient
14 January 2026
Reply from DFS Furniture - Christchurch
Good afternoon Jackie,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Great customer experience!
We had been back a few times to make sure we got the right sofa.
All the staff were brilliant and patient and did not once make me feel like an inconvenience.
They were attentive and helped us pick the perfect sofa without trying to sell over our budget!
19 January 2026
Reply from DFS Furniture - Christchurch
We're happy to hear that our team provided excellent support and patience during your visits. It's great to know they helped you find the perfect sofa while respecting your budget. Thank you for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Lovely shop very relaxing staff great
18 January 2026
Reply from DFS Furniture - Christchurch
Good morning Lucy,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
A good range of sofas at very reasonable prices
DFS had a good range of sofas at very reasonable prices. We had quite specific requirements but still managed to find the sofas we were hoping to find. The sales assistant at our local branch kindly let us borrow the fabric swatches so that we could make our fabric selection with total confidence. Throughout the buying process our sales assistant was couteous, professional and friendly, providing us with answers to all of our questions, making clear the available insurance options as well as offering good maintenance advice. All of this was done without putting us under any pressure to make a decision. To round things off, we were pleased to take up DFS's offer of four years interest-free credit.
17 January 2026
Reply from DFS Furniture - Christchurch
Good afternoon Ray,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good afternoon Adam,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very helpful and friendly staff.
Gintare was very helpful and friendly, was happy to help us find the right sofa for our family. Was happy to answer any questions.
6 January 2026
Reply from DFS Furniture - Christchurch
Good morning Katie,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Amber was very helpful & informative
Amber was very helpful & informative. We had a very nice experience.
16 January 2026
Reply from DFS Furniture - Christchurch
We appreciate you sharing your positive experience with us. We are so glad to hear that our team member was helpful and informative!
Kind Regards,
Vanessa
DFS Customer Support
Very happy!!
Very good knowledge of the sofas, clear pricing, friendly and very helpful
13 January 2026
Reply from DFS Furniture - Christchurch
We appreciate you sharing your fantastic experience with us. We are so glad to hear our staff were helpful and clear with pricing.
Kind Regards,
Vanessa
DFS Customer Support
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