Abby at Christchurch Branch was amazing. She was very patient and attentive whilst we changed our minds on leather colours more than once!! She was very informative without being pushy and offered s... See more
Company replied
Location
Switch locationBarrack Road, Christchurch Retail Park, BH23 2BN Christchurch, GB
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See what reviewers are saying
We had a pleasant experience at the DFS shop at Christchurch Retail Park. We had enough space and time to consider our options. Girene was fantastic to explain options, understand what we needed and l... See more
Company replied
Good efficient and knowlegeable customer service from Gintare. We had researched the sofa bed we wanted before going into store so it was just a matter of trying it out and asking any further question... See more
Company replied
We felt relaxed looking around the store not hassled by anyone but was informed if we needed any help or had questions we could ask. When we ordered our sofa & chairs we were informed about the... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 58 best companies in Furniture Accessories
- #10 of 241 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Barrack Road, Christchurch Retail Park, BH23 2BN, Christchurch, United Kingdom
- 0333 999 9790
4.9
Excellent
2k reviews
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Very friendly staff ,an overall relaxed…
Very friendly staff ,an overall relaxed experience.
22 February 2026
Reply from DFS Furniture - Christchurch
Good morning Chris,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady that took care of us was…
The lady that took care of us was verynice and helpful
21 February 2026
Reply from DFS Furniture - Christchurch
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good morning Karen,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great sofa purchase experience
Gingtare was fantastic when talking us through our sofa purchase :)
She was helpful, friendly and knowledgeable.
19 February 2026
Reply from DFS Furniture - Christchurch
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service in store
Great service in store, warm and friendly and highly experienced staff
19 February 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Knowledgeable staff member
Knowledgeable staff member , helpful and friendly. Good price for sofa purchase, quick delivery date .
19 February 2026
Reply from DFS Furniture - Christchurch
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly and left to wander without…
Friendly and left to wander without pressure. Easy buying experience and well explained
18 February 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good Afternoon Paul,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great service and fantastic staff
Great service and fantastic staff at the Christchurch branch
16 February 2026
Reply from DFS Furniture - Christchurch
Good afternoon Adam,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Beth was amazing
Beth was amazing.
Talked me through everything.
Very happy customer.
8 February 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
A 2 seater sofa
I found exactly what I wanted! I was looking for a small 2 seater sofa as I only have a restricted area for it to fit in. Found in the Christchurch store in clearance 😀👏
13 February 2026
Reply from DFS Furniture - Christchurch
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Luke was outstanding
Luke was outstanding, an extremely good man, he made the whole process of buying very easy and a great experience.
3 February 2026
Reply from DFS Furniture - Christchurch
Good morning,
Thanks for your lovely feedback, we’re glad to hear James met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Staff were relaxed and helpful without…
Staff were relaxed and helpful without being pushy or intrusive, great retail experience.
9 February 2026
Reply from DFS Furniture - Christchurch
Good afternoon Nick,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff were helpful and friendly
9 February 2026
Reply from DFS Furniture - Christchurch
We appreciate you taking the time to leave us a review; we are so happy to hear our staff was helpful and friendly!
Kind Regards,
Vanessa
DFS Customer Support
Sue was very helpful and gave us all…
Sue was very helpful and gave us all the information on the sofa we ordered.
8 February 2026
Reply from DFS Furniture - Christchurch
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Christchurch
We appreciate you taking the time to share your positive experience! We are so glad to hear that our advisor was pleasant and knowledgeable.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good afternoon Suzanne,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Christchurch
Good afternoon Keith,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Good experience
Staff were very helpful . Not at all pushy . Told us about amazing credit offer. Purchase was very painless. Well done DFS
1 February 2026
Reply from DFS Furniture - Christchurch
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Good Experience
We had the pleasure to buy from DFS CHristchurch while dealing with Sue. An amazing sales person who was massively helpful in our choice, budget, finance & delivery issues.
25 January 2026
Reply from DFS Furniture - Christchurch
We appreciate you sharing your wonderful experience and giving us a 5-star rating. We're happy to hear that our sales team provided helpful assistance with your purchase.
Kind Regards,
Vanessa
DFS Customer Support
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