DFS Furniture - Colchester Reviews 

I was looking to purchase a cuddler chair for our snug.
Emma and Mabs were extremely helpful and showed me the wide variety of cuddlers they had in store.
I went with the New Studio Boucle Motion Cuddler Chair, as I didn’t want to purchase a footstool.
I could not have asked for a better service.

We were greeted by a lovely member of staff called Tarlock. He was very welcoming and helped us throughout our visit. He was very understanding and talked us through everything that we needed to know.

I bought two sofas in the store, got an email saying they were in stock and would be delivered one week later.
Late afternoon on the day before delivery I had my existing furniture removed and then received a phone call saying actually one of the sofas wasn’t in stock and so only the two seater would be delivered. The other one will be more than a week later. Absolutely rubbish service, how can the warehouse not know for 6 days that they can’t fulfill a delivery!

We visited the DFS store in Colchester and had an outstanding experience thanks to Mabs. From the moment we arrived, he was friendly, attentive, and incredibly knowledgeable. He knew every detail about the products we were interested in and was able to answer all of our questions with confidence.

What really stood out was how well he listened to our needs and preferences, rather than simply trying to make a sale. His honest advice and genuine understanding of what we were looking for made the whole process feel easy and enjoyable, and it gave us the confidence to go ahead with our purchase.

The level of customer service was exceptional throughout, and we left feeling valued and very happy with our decision. Overall, it was an amazing experience, and we would highly recommend Mabs and the Colchester DFS store to anyone looking for excellent service and expert advice.

I am so glad I came into the store rather than ordering online. Elaine was so helpful and informative!

Elaine the sales assistant was so helpful and informative but also friendly and polite . We purchased our sofa bed and hope our son and daughter in law will be happy with it . .

Smell in showroom was lovely, wish i knew what it was. Assistant introduced himself very quickly, very helpful. Helped us get what we wanted.

Brilliant customer service,very welcoming and the finance was very easy to do.

We were made to feel welcome. All our questions were answered and Chris was very helpful. We weren't pressured and were given time on our own to discuss colour etc. The ordering process was also very efficient.

Clearance item I was interested in was missing the remote, battery pack and charger, meaning its full functionality couldn’t be realised. Sales staff listened, were proactive in sourcing the missing kit and the sale was made. DFS have cleared a returned item and I collect next week. Excellent Customer Service. Very happy.

Very helpful member of staff Mr Singh from the moment we entered the store to when we left.

Very helpful friendly and knowledgeable sales assistant explained everything clearly and in a good manner

i was only viewing today with the intention of looking for some furniture to purchase at a later date to replace and update my property which is currently undergoing major subsidence repair.
I had the pleasure of being assisted by the employee Chris who demonstrated superb customer service skills and was so knowledgeable and helpful and such a great role model for his company employees .
I ended up buying my furniture today and it was only the great non pushy service from Chris that made me do this .

Singh was brilliant explaining everything and making the sale quick and painless

Satisfactory

The gentleman was thoughtful and very helpfu

Great service & very honest, gave great advice, it was a breeze to purchase our furniture

Mabs was excellent, very easy process purchasing our new sofa and made the experience very seamless.

We ordered our sofa just after Christmas and the staff at DFS Colchester were so friendly and helpful. Our sofa arrived exactly as planned and, 6 months on, we are so happy with our purchase, it has exceeded our expectations.