Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... See more
Company replied
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I visited DFS in Colchester today and was served by the lovely Elaine. She was really helpful and explained all of the options of sizes, material, colours etc. I purchased the Arundel furniture and... See more
I loved that we were not followed around by a sales person. When we arrived he introduced himself and let us know where he would be if we had any questions. He was accessible, but not overbearing. He... See more
Company replied
It was nice to be able to walk in the store and have a look around in our own time. Once we had settled on a product, a nice salesman came over asked if we would like a drink and then chatted to us a... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, United Kingdom
- 0333 999 9763
4.9
Excellent
5k reviews
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I found the whole experience top class
I found the whole experience top class, it was very relaxed with no urgency.
Staff were great, I forgot to make a note of my salesmans name but I found him very helpful and professional.
9 June 2026
Reply from DFS Furniture - Colchester
Hello John,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very friendly and efficient had a…
Very friendly and efficient had a leather sofa before 12 years old now very good quality the new one seems to be just as good
31 May 2026
Reply from DFS Furniture - Colchester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The service was good with no pressure…
The service was good with no pressure by all involved
7 June 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The experience was made great by the…
The experience was made great by the expert help we received who answered our clarifying questions. As a first time homeowner looking for furniture for the first time time, the experience was made much easier
7 June 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Great service and attention to our…
Great service and attention to our requirements. Full explanation of all additions and product care
6 June 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Super friendly sales guy called Singh…
Super friendly sales guy called Singh at the Colchester branch . Introduced himself then said he’d give us space to look and find him if we had any questions .
We did then had his undivided attention , couldn’t be more honest or patient .
Our daughter is buying a house and will be needing a sofa , we will be pointing her in Singhs direction as in all our years of furnishing , he was perfect .
7 June 2026
Reply from DFS Furniture - Colchester
Hello Chris,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Really helpful staff
Really helpful staff, made ordering my new furniture really easy and pleasant
4 June 2026
Reply from DFS Furniture - Colchester
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Brilliant!
Brilliant experience from start to finish. From walking into an impressive showroom, receiving great service, and walking out completely satisfied. Would highly recommend this store!
28 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Outstanding
Absolutely outstanding service from our DFS advisor. He was friendly, knowledgeable, and incredibly helpful throughout, giving great advice on colours and helping us find the perfect sofa. Nothing was too much trouble, and he even stayed a little later to make sure everything was sorted. The drinks and hospitality were a lovely touch too. We couldn’t be happier with the service we received and can’t thank him enough. A real credit to DFS!
3 June 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Mabs was very helpful polite and…
Mabs was very helpful polite and friendly thank you very much look forward to receiving our sofa
3 June 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for sharing your positive review with us.
Kind regards
Holly M
DFS Customer Support
from the time we entered the store we…
from the time we entered the store we was treated with respect and let us choose when to ask the assistant questions. We did buy and left the store very satisified. The assistant was Elaine from the Colchester branch lovely lady
24 May 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Wow! What a store!
Was wowed by the layout of the store, all the staff were welcoming, helpful and efficient. Coffee wasn’t bad either ;) Me and my boyfriend were really well looked after, and really enjoyed our time there, with plenty of sofas to choose from. Ended up buying a new sofa on our first visit, and can’t wait for it to be delivered!
25 May 2026
Reply from DFS Furniture - Colchester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very good all round great service
Staff were great communication brilliant and very good prices
1 June 2026
Reply from DFS Furniture - Colchester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Very good service from Elaine
Very good service from Elaine, who greeted us and asked if we needed help. We said we were just looking and she left us to it, we didn’t feel pressured at any time. We had a question which she helped us with Elaine was very helpful and we felt at ease.
1 June 2026
Reply from DFS Furniture - Colchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Mr Singh helped as with a sofa
Mr Singh helped as with a sofa . Very helpful and very polite. We got what we needed a few other bits . Can't wait to have my sofa in my home now .
25 May 2026
Reply from DFS Furniture - Colchester
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
The service was so customer-friendly
The service was so customer-friendly. It was a very nice and wholesome experience.
30 May 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colchester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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