DFS Furniture - Colchester Reviews 

5,047
TrustScore 5 out of 5

4.9

Cowdray Avenue, Colne View Retail Park, CO1 1YN Colchester, GB


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Rated 5 out of 5 stars

Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... See more

Company replied

Rated 5 out of 5 stars

I visited DFS in Colchester today and was served by the lovely Elaine. She was really helpful and explained all of the options of sizes, material, colours etc. I purchased the Arundel furniture and... See more

Company replied

Rated 5 out of 5 stars

Came in previously and the member of staff was super helpful and knowledgeable and really helped us narrow our search down. When it was time to purchase she remembered us and took the time with our la... See more

Company replied


Company details

  1. #13 of 396 best companies in Home Furniture Shop
  2. #2 of 56 best companies in Furniture Accessories
  3. #10 of 243 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 92 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, United Kingdom

  • 0333 999 9763

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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4.9

All reviews

(5,047)

101,274 reviews in the last 12 months

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Rated 5 out of 5 stars

The service we got was excellent

The service we got was excellent, Chris was a great help without ever being too pushy and allowing us as much time as we needed.

2 July 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello Roland,

Thanks for your lovely feedback, we’re glad to hear Chris met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

All the staff were really friendly and helpful the moment we walked into the store especially Singh.
We were given plenty of time to look around the store so didn't feel rushed even though it took us a while to find what we were looking for. Once we had made our choice he gave us all the information we needed and answered all of our questions and made the whole experience stress free.

1 July 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Brilliant company very professional and…

Brilliant company very professional and Kevin from the Colchester branch was superb and very knowledgeable helped me and my wife pick the right sofa size and colour he actually went above and beyond to help us highly recommend. Will be getting our new sofa soon can’t wait cheers again Kevin.

1 July 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

I purchased my furniture last October…

I purchased my furniture last October great salesman, good coffee, delivery was on time and friendly helpful delivery guys, I noticed on Sunday a dip in the lounger part of my sofa 3 springs had gone, phoned the shop sent a photo via email received a reply with a date for a technician to come and repair, the guy came today fixed the sofa the guy was polite friendly and very tidy, 10/10 DFS

1 July 2026
Unprompted review
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

I had a great experience from start to…

I had a great experience from start to finish. The customer service was exceptional, and the team was friendly, helpful, and professional. Their approach made it an easy decision to buy the sofa without any hesitation. Thank you for making the whole process so pleasant!

1 July 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Top notch service from mr Singh

Top notch service from mr Singh. Amazing service . Lovely bloke. Looking forward to getting new sofa

1 July 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Elaine was very helpful and had all the…

Elaine was very helpful and had all the answers to my questions.

28 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff and great selection…

Very helpful staff and great selection of sofas

28 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Beautiful sofa

Beautiful sofa, bloke in the shop was very polite also, i held off with the review incase the sofa turned up with defects but very impressed, great service.

26 April 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello Carl,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Service was great from Emma and Singh

Service was great from Emma and Singh. Very helpful and a purchase made .

28 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

no fuss

no fuss, no pushiness, just an introduction and left to browse and choose whilst being on hand to answer any questions

26 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Good Morning,

Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great Service

DFS had exactly the occasioinal tables that we needed to suit the decor of our room. The salesman, Chris, was knowledgeable and helpful, but most of all cheerful and an absolute pleasure to deal with!
For once it was enjoyable spemnding money!

24 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello Mike,

We are really grateful for your kind words and for sharing your experience in our store with Chris Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The salesman was great

The salesman was great. I was buying for my first home so decisions took a bit longer, he was super attentive and patient. 10/10

22 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Was served by Elaine made us feel…

Was served by Elaine made us feel welcome made us tea and coffee explained everything thing about our order .great friendly experience

20 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

I had a great time with the sales rep

I had a great time with the sales rep. He was very professional and helpful, nothing was too much to ask for. Great conversation as well

19 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Member of staff who attended me was Singh who is a credit to your organisation. He was very patient, very informative and very knowledgeable about the products I was interested in. Overall an excellent experience

16 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent service at DFS today

Excellent service at DFS today. The sales assistant was fantastic — she explained everything clearly, answered every question with patience, and made the whole process straightforward. Really appreciated her knowledge and friendly approach. Highly recommended.

15 June 2026
DFS Furniture - Colchester logo

Reply from DFS Furniture - Colchester

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

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