Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... See more
Company replied
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I visited DFS in Colchester today and was served by the lovely Elaine. She was really helpful and explained all of the options of sizes, material, colours etc. I purchased the Arundel furniture and... See more
I loved that we were not followed around by a sales person. When we arrived he introduced himself and let us know where he would be if we had any questions. He was accessible, but not overbearing. He... See more
Company replied
It was nice to be able to walk in the store and have a look around in our own time. Once we had settled on a product, a nice salesman came over asked if we would like a drink and then chatted to us a... See more
Company replied
Company details
- #14 of 398 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #10 of 244 best companies in Homewares Shop
- #5 of 114 best companies in Living room shop
- #5 of 92 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, United Kingdom
- 0333 999 9763
4.9
Excellent
5k reviews
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I purchased my furniture last October…
I purchased my furniture last October great salesman, good coffee, delivery was on time and friendly helpful delivery guys, I noticed on Sunday a dip in the lounger part of my sofa 3 springs had gone, phoned the shop sent a photo via email received a reply with a date for a technician to come and repair, the guy came today fixed the sofa the guy was polite friendly and very tidy, 10/10 DFS
1 July 2026
Unprompted review
Reply from DFS Furniture - Colchester
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
I had a great experience from start to…
I had a great experience from start to finish. The customer service was exceptional, and the team was friendly, helpful, and professional. Their approach made it an easy decision to buy the sofa without any hesitation. Thank you for making the whole process so pleasant!
1 July 2026
Reply from DFS Furniture - Colchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Top notch service from mr Singh
Top notch service from mr Singh. Amazing service . Lovely bloke. Looking forward to getting new sofa
1 July 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Elaine was very helpful and had all the…
Elaine was very helpful and had all the answers to my questions.
28 June 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Beautiful sofa
Beautiful sofa, bloke in the shop was very polite also, i held off with the review incase the sofa turned up with defects but very impressed, great service.
26 April 2026
Reply from DFS Furniture - Colchester
Hello Carl,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Service was great from Emma and Singh
Service was great from Emma and Singh. Very helpful and a purchase made .
28 June 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The reception that we were given and…
The reception that we were given and professionalism
27 June 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience in Colchester showroom…
Great experience in Colchester showroom Chris was super helpful
27 June 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great members of staff explained…new corner suite and chair poufee
Great members of staff explained different types of three piece suites explained clearly and precisely well done.
26 June 2026
Reply from DFS Furniture - Colchester
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
no fuss
no fuss, no pushiness, just an introduction and left to browse and choose whilst being on hand to answer any questions
26 June 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great Service
DFS had exactly the occasioinal tables that we needed to suit the decor of our room. The salesman, Chris, was knowledgeable and helpful, but most of all cheerful and an absolute pleasure to deal with!
For once it was enjoyable spemnding money!
24 June 2026
Reply from DFS Furniture - Colchester
Hello Mike,
We are really grateful for your kind words and for sharing your experience in our store with Chris Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The salesman was great
The salesman was great. I was buying for my first home so decisions took a bit longer, he was super attentive and patient. 10/10
22 June 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Was served by Elaine made us feel…
Was served by Elaine made us feel welcome made us tea and coffee explained everything thing about our order .great friendly experience
20 June 2026
Reply from DFS Furniture - Colchester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
I had a great time with the sales rep
I had a great time with the sales rep. He was very professional and helpful, nothing was too much to ask for. Great conversation as well
19 June 2026
Reply from DFS Furniture - Colchester
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Member of staff who attended me was Singh who is a credit to your organisation. He was very patient, very informative and very knowledgeable about the products I was interested in. Overall an excellent experience
16 June 2026
Reply from DFS Furniture - Colchester
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service at DFS today
Excellent service at DFS today. The sales assistant was fantastic — she explained everything clearly, answered every question with patience, and made the whole process straightforward. Really appreciated her knowledge and friendly approach. Highly recommended.
15 June 2026
Reply from DFS Furniture - Colchester
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Elaine was fantastic from start to…
Elaine was fantastic from start to finish what a great assett
15 June 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS highly recommended 5 Stars
Went to find a new sofa as we have recently moved to a new home
We had shopped around and finally entered the Colne View Retail Park where we met Kevin an experienced salesman who helped us choose our perfect Sofa
We were impressed with his knowledge and found him very friendly and helpful
This convinced us to place the order today and would highly recommend a visit to this store
The staff are very helpful and friendly and go the extra mile to meet your needs
Thank you to Kevin for all his help and to Emma for reconfirming our order
5 Stars
15 June 2026
Reply from DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Brilliant
Brilliant. Everything was explained and in a very pleasant manner. Really liked your staff, very honest and friendly.
4 June 2026
Reply from DFS Furniture - Colchester
Hello Matthew,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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