Greeted initially by staff then left to browse at my own pace, staff on hand to answer any questions served by Fazana lovely lady really pleasant.
Company replied
Location
Switch locationCorporation Street, Units C & D Boundary Retail Park, BB8 8LB Colne, GB
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See what reviewers are saying
Very helpful staff - NOT pushy , which is a huge relief! Second visit of the day as we had other stores to compare other sofas with . The very wonderful Faz at Colne dealt with us and the purchase . V... See more
Company replied
When entered the store we were met by Farzana who was very friendly without being pushy. We were left to look around at our leisure, when we wanted for help Farzana couldn’t have been more helpful. I... See more
Company replied
Been into the Colne store a couple of times and on both occasions the customer service person that assisted us was Faz , she was extremely helpful and knowledgeable , answered all our questions and... See more
Company replied
Company details
- #13 of 396 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 241 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Corporation Street, Units C & D Boundary Retail Park, BB8 8LB, Colne, United Kingdom
- 0333 999 9832
4.9
Excellent
2k reviews
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The sales assistant was very helpful…
The sales assistant was very helpful giving us all the information we needed.
1 August 2026
Reply from DFS Furniture - Colne
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Great customer service.
27 July 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We bought a Visionary cinema sofa
We bought a Visionary cinema sofa, the sofa was made to order with an outdated Bluetooth system, this is not compatible with our 2 Yr old tv. DFS stated is is our fault for not checking the sofas compatibility. Can't believe a made to order item is being fitted with a legacy system. Now we g have to pay DFS £150 to return it. Shocking customer service.
29 July 2026
Unprompted review
Reply from DFS Furniture - Colne
Good Morning Anita,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Colne
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Very helpful customer service .
Been into the Colne store a couple of times and on both occasions the customer service person that assisted us was Faz , she was extremely helpful and knowledgeable , answered all our questions and made sure we fully understood . She was very polite , and easy to talk to , and humorous which is a bonus ,
I wouldn’t hesitate to recommend ,
Looking forward to the delivery of our new Suite in a few weeks .
27 July 2026
Reply from DFS Furniture - Colne
Hello Christine,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Painless purchase
Knowledgable, friendly staff member. Answered questions that were asked quickly. Didn’t push the sale, this was really important. We felt he helped us buy a suite rather than sold us one.
27 July 2026
Reply from DFS Furniture - Colne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Fazz was a fabulous sales person
Fazz was a fabulous sales person. She went through every swatch and cushion style. Helped me choose . Was clear about the cost and was really friendly
26 July 2026
Reply from DFS Furniture - Colne
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Fazz.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colne
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly helpful and knowledgeable…
Friendly helpful and knowledgeable staff. We dealt with Faz at Colne. Not pushy and great with our 3 year old.
25 July 2026
Reply from DFS Furniture - Colne
Good Morning,
We are really happy that Faz met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
18 July 2026
Reply from DFS Furniture - Colne
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Just been served by Faz at the Colne…
Just been served by Faz at the Colne branch. So friendly, explained everything we needed to know. Was not pushy which was a delight and gave to chance to make our decision between couple of choices.
25 July 2026
Reply from DFS Furniture - Colne
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Faz met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The customer service from Tahseen was…
The customer service from Tahseen was brilliant throughout - he was throughly polite and his knowledge on the products was comprehensive which reflected in his advice. 5 star - an asset to the company
17 July 2026
Reply from DFS Furniture - Colne
Hello Muhammad,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Colne
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Good service
Very good clear communication, hassle free experience purchased a sofa with 15minutes.
21 July 2026
Reply from DFS Furniture - Colne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
From the moment we walked in we were…
From the moment we walked in we were greeted with respect and no hassle whatsoever and invited to look at our own pace
19 July 2026
Reply from DFS Furniture - Colne
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Good customer service
19 July 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Totally great experience the staff were…
Totally great experience the staff were brilliant and had a good understanding off the products and after care for your new sette highly recommended.
18 July 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Colne
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Fantastic selection of sofas and excellent customer service!
Fantastic selection of sofas. Brilliant Sales Person Faz was a credit to the Colne store. She delivered excellent customer service and we left pleased with our purchase. Thanks x
15 July 2026
Reply from DFS Furniture - Colne
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
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