We walked in and was given a nice welcome by Faz and was told if we need anything just to ask. That is what we like very much and we relaxed and was able to shop she answered our questions confidently... See more
Company replied
Location
Switch locationCorporation Street, Units C & D Boundary Retail Park, BB8 8LB Colne, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Greeted initially by staff then left to browse at my own pace, staff on hand to answer any questions served by Fazana lovely lady really pleasant.
Company replied
Very helpful staff - NOT pushy , which is a huge relief! Second visit of the day as we had other stores to compare other sofas with . The very wonderful Faz at Colne dealt with us and the purchase . V... See more
Company replied
Farz was very polite, helpfulful and knowledgable and helped us on choosing the right Sofas. All the staff were helpful. A good store with very good customer service.
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Corporation Street, Units C & D Boundary Retail Park, BB8 8LB, Colne, United Kingdom
- 0333 999 9832
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our experience at DFS was nothing short…
Our experience at DFS was nothing short of exceptional, and that was all thanks to the wonderful Aisha.
From the moment we walked through the doors, Aisha welcomed us with genuine warmth and enthusiasm, making us feel completely at ease. She patiently guided us through the showroom, taking the time to understand our vision for our new home rather than simply trying to make a sale.
Her eye for design was incredible—she helped us find a sofa that perfectly complements the style and décor of our home, while also ensuring it was the ideal size for our space. Every recommendation felt thoughtful, personal, and tailored to exactly what we were looking for.
What could have been an overwhelming decision became an exciting and enjoyable experience thanks to Aisha’s expertise, kindness, and impeccable customer service. She truly went above and beyond, and it’s rare to come across someone so passionate about helping customers find exactly what they need.
Thank you, Aisha, for making such an important purchase feel so special. We absolutely love our choice and couldn’t recommend both you and DFS highly enough!
26 July 2026
Reply from DFS Furniture - Colne
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Aisha met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Lovely happy welcome
Lovely happy welcome , great service , everything went smoothly , even let my puppy try out the sofa xx
1 August 2026
Reply from DFS Furniture - Colne
Good morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
When entered the store we were met by Farzana who was very friendly without being pushy. We were left to look around at our leisure, when we wanted for help Farzana couldn’t have been more helpful. It was nice to be in a national store that gave such good customer service.
1 August 2026
Reply from DFS Furniture - Colne
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Farzana met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The sales assistant was very helpful…
The sales assistant was very helpful giving us all the information we needed.
1 August 2026
Reply from DFS Furniture - Colne
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Great customer service.
27 July 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We bought a Visionary cinema sofa
We bought a Visionary cinema sofa, the sofa was made to order with an outdated Bluetooth system, this is not compatible with our 2 Yr old tv. DFS stated is is our fault for not checking the sofas compatibility. Can't believe a made to order item is being fitted with a legacy system. Now we g have to pay DFS £150 to return it. Shocking customer service.
29 July 2026
Unprompted review
Reply from DFS Furniture - Colne
Good Morning Anita,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Colne
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Very helpful customer service .
Been into the Colne store a couple of times and on both occasions the customer service person that assisted us was Faz , she was extremely helpful and knowledgeable , answered all our questions and made sure we fully understood . She was very polite , and easy to talk to , and humorous which is a bonus ,
I wouldn’t hesitate to recommend ,
Looking forward to the delivery of our new Suite in a few weeks .
27 July 2026
Reply from DFS Furniture - Colne
Hello Christine,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Painless purchase
Knowledgable, friendly staff member. Answered questions that were asked quickly. Didn’t push the sale, this was really important. We felt he helped us buy a suite rather than sold us one.
27 July 2026
Reply from DFS Furniture - Colne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Fazz was a fabulous sales person
Fazz was a fabulous sales person. She went through every swatch and cushion style. Helped me choose . Was clear about the cost and was really friendly
26 July 2026
Reply from DFS Furniture - Colne
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Fazz.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colne
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly helpful and knowledgeable…
Friendly helpful and knowledgeable staff. We dealt with Faz at Colne. Not pushy and great with our 3 year old.
25 July 2026
Reply from DFS Furniture - Colne
Good Morning,
We are really happy that Faz met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
18 July 2026
Reply from DFS Furniture - Colne
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Just been served by Faz at the Colne…
Just been served by Faz at the Colne branch. So friendly, explained everything we needed to know. Was not pushy which was a delight and gave to chance to make our decision between couple of choices.
25 July 2026
Reply from DFS Furniture - Colne
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Faz met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The customer service from Tahseen was…
The customer service from Tahseen was brilliant throughout - he was throughly polite and his knowledge on the products was comprehensive which reflected in his advice. 5 star - an asset to the company
17 July 2026
Reply from DFS Furniture - Colne
Hello Muhammad,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Colne
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Good service
Very good clear communication, hassle free experience purchased a sofa with 15minutes.
21 July 2026
Reply from DFS Furniture - Colne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
From the moment we walked in we were…
From the moment we walked in we were greeted with respect and no hassle whatsoever and invited to look at our own pace
19 July 2026
Reply from DFS Furniture - Colne
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Good customer service
19 July 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Totally great experience the staff were…
Totally great experience the staff were brilliant and had a good understanding off the products and after care for your new sette highly recommended.
18 July 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.