We walked in and was given a nice welcome by Faz and was told if we need anything just to ask. That is what we like very much and we relaxed and was able to shop she answered our questions confidently... See more
Company replied
Location
Switch locationCorporation Street, Units C & D Boundary Retail Park, BB8 8LB Colne, GB
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See what reviewers are saying
Greeted initially by staff then left to browse at my own pace, staff on hand to answer any questions served by Fazana lovely lady really pleasant.
Company replied
Very helpful staff - NOT pushy , which is a huge relief! Second visit of the day as we had other stores to compare other sofas with . The very wonderful Faz at Colne dealt with us and the purchase . V... See more
Company replied
Farz was very polite, helpfulful and knowledgable and helped us on choosing the right Sofas. All the staff were helpful. A good store with very good customer service.
Company replied
Company details
- #14 of 397 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 242 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #6 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Corporation Street, Units C & D Boundary Retail Park, BB8 8LB, Colne, United Kingdom
- 0333 999 9832
4.9
Excellent
2k reviews
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Excellent customer service by Aisha
Excellent customer service by Aisha, everything explained in detail.
5 July 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
We felt comfortable browsing around the…
We felt comfortable browsing around the store without being hassled! We were asked if we were ok, bit at no time were we approached with a sale in mind!!
Once we wanted assistance it was offered quickly bit again, no hard sell we were listened to and when we asked questions, they were answered professionally and quickly. When we were read to commit to buying a sofa we were led throuhh the process at our pace, never rushed!
4 July 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Colne
Hello Aaron,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Faz was wonderful
Faz was wonderful. She led us through the ordering process and was very informative throughout.
3 July 2026
Reply from DFS Furniture - Colne
Hello Michelle,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady that helped me was great
The lady that helped me was great. She knew all the details about the sofas. She wasn't pushy and didn't rush me. I have not one bad word to say. Great store, great staff. Thank you
28 June 2026
Reply from DFS Furniture - Colne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I had a wonderful experience shopping…
I had a wonderful experience shopping for furniture for my new dream-home. Aisha was extremely friendly, welcoming, and genuinely helpful from the moment my wife and I walked into the store. Aisha took the time to understand what we were looking for, answered all of our questions with patience and kindness, and made the whole process feel easy and stress-free. Both my wife and I felt very well looked after, thanks to Aisha’s excellent service and customer-care.
We wish to thank you for your time, effort and exemplary customer service. We are extremely pleased with our purchases and would certainly recommend the store to anyone looking for new furniture.
25 June 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Easy, fast, smooth sale
Easy. All the information I needed sourced very quickly.
Great service
30 June 2026
Reply from DFS Furniture - Colne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Faz was really helpful in explaining…
Faz was really helpful in explaining options etc, we look forward to receiving the sofa and chair
29 June 2026
Reply from DFS Furniture - Colne
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Staff and service excellent great…
Staff and service excellent great company
29 June 2026
Unprompted review
Reply from DFS Furniture - Colne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great welcome on entering the…
Great welcome on entering the store.allowed to browse with out any pressure always ready to answer questions. When we found the products the sales lady told us to take our time to be sure it was what we was wanting. Upon deciding she was great at explaining the benefits that went with the suites.the lady was a total professional a real credit to the company nothing was too much trouble.i would recommend Scarlett to anyone looking for a suite. Regards Richard Sagar
29 June 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Colne
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Good customer service
Tehseen was very helpful as we needed to ensure the sofa would fit into the property so he helped measure and showed us how the sofa comes apart and explained how it would be delivered and put together when in the property.
28 June 2026
Reply from DFS Furniture - Colne
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tehseen met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Colne
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
ben was excelelent from going in to…
ben was excelelent from going in to coming out of the store with product k nolegeand and taken us through prices and after care and what delivery drivers do when they come with your new sofas all explaned fully and credit terms as well
22 June 2026
Reply from DFS Furniture - Colne
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Colne
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Colne
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Colne
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Great sales person
Great sales person, we placed an order for a euphoria sofa he found us a matching footstool in a different range :)
20 June 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Colne
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Worth a visit.
. Friendly staff. Not pushy. Informative and straight speaking. Wide range of products and nicely displayed. Customer service was top notch.
19 June 2026
Reply from DFS Furniture - Colne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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