We walked in and was given a nice welcome by Faz and was told if we need anything just to ask. That is what we like very much and we relaxed and was able to shop she answered our questions confidently... See more
Company replied
Location
Switch locationCorporation Street, Units C & D Boundary Retail Park, BB8 8LB Colne, GB
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See what reviewers are saying
Excellent customer service from Farzana at the Colne branch. She gave us advice, space and time to help our decision. The choices and quality were great!
Company replied
Greeted initially by staff then left to browse at my own pace, staff on hand to answer any questions served by Fazana lovely lady really pleasant.
Company replied
Very helpful staff - NOT pushy , which is a huge relief! Second visit of the day as we had other stores to compare other sofas with . The very wonderful Faz at Colne dealt with us and the purchase . V... See more
Company replied
Company details
- #13 of 394 best companies in Home Furniture Shop
- #2 of 56 best companies in Furniture Accessories
- #12 of 244 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 93 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Corporation Street, Units C & D Boundary Retail Park, BB8 8LB, Colne, United Kingdom
- 0333 999 9832
4.9
Excellent
2k reviews
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Great sales person
Great sales person, we placed an order for a euphoria sofa he found us a matching footstool in a different range :)
20 June 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Colne
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Worth a visit.
. Friendly staff. Not pushy. Informative and straight speaking. Wide range of products and nicely displayed. Customer service was top notch.
19 June 2026
Reply from DFS Furniture - Colne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Finding what I needed
I came in not knowing anything and needing a sofa, a young lady called Scarlet was a great help, she showed me round explaining the difference in the cushions and comforts, thanks to her i felt a valued customer and went away knowing i had got what I wanted
So thank you Scarlet
16 June 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff was great did not rush me…
The staff was great did not rush me explained the control and let us sit on the seat would recommend to all my friend to visit the shop
16 June 2026
Reply from DFS Furniture - Colne
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Colne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
excellent customer service
excellent customer service. very pleasant not pushy helped with all questions
16 June 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
from a complaint to a 5 star review!
I needed to speak to the manager about a situation and she handled it with empathy and understanding, which I really appreciated. I then met with the assistant store manager who took my order. He was really friendly, chatty and informative - i felt really at ease and happy with my decision to not allow my initial issue to stop me from using the store and purchasing my dream sofa
15 June 2026
Reply from DFS Furniture - Colne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Our experience overall was very good, very pleasing,good experience
Our experience overall was very good,
We was met by a lovely young lady called scarlett, who showed me what area to look for our sofa, and when asked any questions was very helpful and a very pleasant nature
15 June 2026
Reply from DFS Furniture - Colne
Good Afternoon,,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Scarlett.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service. The staff were helpful polite and extremely informative. Very professional and welcoming.
15 June 2026
Reply from DFS Furniture - Colne
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff were great - no pushy sales.
Staff were great - no pushy sales pitches , just all the information we needed and options available to take out . Professional and friendly. Nothing was too much trouble and provided answers to any questions we had .
14 June 2026
Reply from DFS Furniture - Colne
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Really polite and informative staff -we…
Really polite and informative staff -we were listened to and all of our questions weee excellently answered.
12 June 2026
Reply from DFS Furniture - Colne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Steller sofa
We looked around the store for a new reclining corner sofa but couldn’t find one we liked. We were just about to leave when Aisha asked us if we’d seen a sofa that someone had returned. She showed us how it worked and was very helpful. We decided to purchase the sofa. If she hadn’t had suggested it, we would have left without ordering one. Thank you Aisha.
11 June 2026
Reply from DFS Furniture - Colne
Hello Beverley,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The person we dealt with was very…
The person we dealt with was very helpful, wasn’t pushy, left us alone till we were ready to discuss our order
9 June 2026
Reply from DFS Furniture - Colne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Hi very happy with the service very the…
Hi very happy with the service very the lady was very helpful and kind in explaining everything to us
9 June 2026
Reply from DFS Furniture - Colne
Hello Shanwaz,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service
Excellent customer service, very helpful and the purchasing process didn't take long at all.
Plenty information given about what would happen next, what delivery included, etc. Wouldn't hesitate to recommend. Would definitely go back.
9 June 2026
Reply from DFS Furniture - Colne
Hello Shirley,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Ben who we dealt with explained all our…
Ben who we dealt with explained all our options
Colours, leathers,+ treatments
Top sales person
8 June 2026
Reply from DFS Furniture - Colne
Hello Andrew,
Thanks for your lovely feedback, we’re glad to hear Ben met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great service
Great service, lovely staff, was made very welcome and given lots of information to help us choose the best chair
Thankyou
8 June 2026
Reply from DFS Furniture - Colne
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great service
We were really well looked after when we came in looking for a sofa. The person who we dealt with was so friendly and helpful - not at all pushy, just the right level of attentiveness. Brilliant customer service, very impressed.
6 June 2026
Reply from DFS Furniture - Colne
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Everything 5 star
7 June 2026
Reply from DFS Furniture - Colne
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
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