DFS Furniture - Croydon Reviews 

6,837
TrustScore 5 out of 5

4.9

Hesterman Way, Valley Park, CR0 4YJ Croydon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... See more

Company replied

Rated 5 out of 5 stars

We visited the Croydon store today & was greeted by a lovely member of your staff. After looking & sitting on a lot of sofas, we chose the first one we saw. Lyn explained all the required information,... See more

Company replied

Rated 5 out of 5 stars

What made our experience great was the interaction with the manager,as each time we visited, we were greeted and had conversations with him, that made us feel very welcome. Also all members of the tea... See more

Company replied

Rated 5 out of 5 stars

Very professional and attentive sales team. Helped us decide the most suitable sofa and chairs. We didn't feel Pressured into buying something unsuitable for our needs..

Company replied


Company details

  1. #14 of 401 best companies in Home Furniture Shop
  2. #2 of 54 best companies in Furniture Accessories
  3. #11 of 239 best companies in Homewares Shop
  4. #5 of 114 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Hesterman Way, Valley Park, CR0 4YJ, Croydon, United Kingdom

  • 0333 999 9773

4.9

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,837)

93,905 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic staff

The member of staff was super knowledgeable. Understood what we were looking for, gave suggestions and solutions without being pushy.

26 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello Kim,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I had a great experience at DFS thanks…

I had a great experience at DFS thanks to the excellent customer service. The employee was incredibly kind, patient, and helpful throughout the whole process. She took the time to help me find the right items, gave some great recommendations, and provided important information that made choosing much easier. Nothing felt rushed, and I really appreciated her knowledge and friendly attitude. She made the whole shopping experience enjoyable. Thank you for the outstanding service!

25 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello Andres,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Buying new Sofa Suite

Offer wide range of products. Salesman helpful & knowledgeable.
Showed us several suites to suit our
needs. Left us to wander around without being pressurised.

26 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Good Morning,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I want to commend kush DFS Croydon

I want to commend kush DFS Croydon. His customer service was spectacular. He was very polite and helpful throughout. He was part of the reason why we finally decided to buy from dfs.

25 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kush.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Good service

Good, professional service.
Staff 10 out of 10.

26 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very good knowledgeable staff member

Very good knowledgeable staff member. All went smoothly.

25 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Mitin was so helpfull knows what he is…

Mitin was so helpfull knows what he is doing full confidence off his job and a good negotiator convince you to buy with love .and when we went into dfs we felt we wr at home with welcoming we recived

25 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mitin.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

DFS is the best

Team was very experienced and helped to steer me with decision

18 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

DFSValleyPark Croydon

I visited the DFS furniture store aValley Park Croydon on Monday 20th July with my mum and best friend, as I needed to order sofas, I had only moved in the last month and had an accident breaking a bone in foot,so was on crutches, on entering the store my mum enquired about parking and was given information where to park, on entering the store we had a look round, was pleased to be left alone to browse without interruption until we needed assistance, a lovely member of staff Peter helped us with our sofas and made us all a drink, he took the time to talk to us like human beings! even got us a free cleaning product for the sofa, nothing was too much trouble his manager who's name escapes me was also helpful but Peter was great at his job and cared about our shopping experience, recommend this store for great service.

20 July 2026
Unprompted review
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

The customer agent was very helpful and…

The customer agent was very helpful and knowledgeable. He was able to explain the terms and conditions so that we understood and was able to make an informed choice. Our experience was a pleasant one and we would recommend DFS to others.

23 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Lynne made spending £2000 a pleasure

Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. Also, she remembered what I'd been looking at months before. I felt valued.

23 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very happy with the service we…

Very happy with the service we received, talked us through all the different options and products associated with our sofas, very friendly and helpful, coffee was a bonus and very good ☺️

22 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Customer Services

Customer Services, very good didn,t wait too long be service. [Peter]

22 July 2026
Unprompted review
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I had a lovely sales person

I had a lovely sales person, who I think was Maha (that was how it was pronounced) she wasn't pushy, she gave me space and showed patience and kindness... no hard sell or being pushy at all... made me feel very comfortable. She was honest, helpful and a pleasure to deal with. She is a credit to DFS and I'm sure she has a very bright future ahead of her. thank you Maha for making my experience so easy.

21 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The croydon DFS was really helpful…

The croydon DFS was really helpful especially the gentleman that served us. Extremely polite, not pushie & very informative. Felt very comfortable & at ease about buying an expensive 3 piece suite.

21 July 2026
DFS Furniture - Croydon logo

Reply from DFS Furniture - Croydon

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look