DFS Furniture - Darley Dale Reviews 

4,375
TrustScore 5 out of 5

4.9

Dale Road South, Warney Brook Furniture Centre, DE4 2ET Darley Dale, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff friendly - went through options and paperwork to make sure we were happy with everything - not overbearing or pushy - just talked through styles and colour options with clear pricing

Rated 5 out of 5 stars

Met at the door and shown directly to the type of product we were interested in. The products were well demonstrated and alternatives were considered. We were given time to reflect and an opport... See more

Company replied

Rated 5 out of 5 stars

Great representative who was fully knowledgeable about the item and made us feel very comfortable. Gary could not do enough to help us through the buying process and after care products.

Company replied

Rated 5 out of 5 stars

We were met, told about special offers and left to wander at peace to look at all the sofas..when we were ready Gary was very helpful, talking us through all the options available, offering us everyth... See more

Company replied


Company details

  1. #12 of 400 best companies in Home Furniture Shop
  2. #2 of 55 best companies in Furniture Accessories
  3. #12 of 240 best companies in Homewares Shop
  4. #5 of 113 best companies in Living room shop
  5. #5 of 93 best companies in Sofa store
  6. #2 of 25 best companies in Upholstery shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Dale Road South, Warney Brook Furniture Centre, DE4 2ET, Darley Dale, United Kingdom

  • 0333 999 9738

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(4,375)

94,712 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly helpful staff…

I had advice and assistance from your staff at Darley Dale outlet, particularly Gary who helped me choose the best option for my sofa requirements. Very friendly and informative throughout

8 August 2026
Rated 5 out of 5 stars

Amazing experience

Amazing friendly staff very helpful and a special mentio to Gary who sorted our sofa very friendly helpful and professional would definitely be buying or next sofa from these

8 August 2026
Rated 5 out of 5 stars

Staff friendly - easy buying process

Staff friendly - went through options and paperwork to make sure we were happy with everything - not overbearing or pushy - just talked through styles and colour options with clear pricing

8 August 2026
Rated 5 out of 5 stars
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello Lee,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good range of products

Good range of products. Staff were helpful but not pushy.

7 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello Jill,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The staff was more than helpful and…

The staff was more than helpful and happy to answer all our questions, very professional

7 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello Mr Vardy,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Recommended

Lots to look at, Gary was very knowledgeable about furniture we were looking at. We didn't feel rushed in any way. Warm welcome. Great choice.
It couldn't have been better

1 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello Martin,

Thanks for your lovely feedback, we’re glad to hear Gary met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Lee was very helpful and explained everything very clearly

7 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great representative who was fully…

Great representative who was fully knowledgeable about the item and made us feel very comfortable. Gary could not do enough to help us through the buying process and after care products.

4 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Gary spent a great deal of time helping…

Gary spent a great deal of time helping us to decide on a new suite. He was very courteous and pleasant. W

4 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service. Gary was really helpful and informative. Really pleased. Just can’t wait for my furniture now.

4 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

New Stowen sofas

Alan the Salesman at the Darley Dale store was attentive, helpful and efficient.

2 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

Thank you for your positive feedback.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

As soon as we entered DFS assistant…thanks to Gary for all your professionalism today

As soon as we entered DFS assistant Gary welcomed us, he asked if he could help, we explained what we were looking for, he was very polite and friendly, he gave us directions but said l am about if you need me, he was so helpful and kind, once we had decided on a lovely soft he asked us to sit down on the furniture we were buying, he offered refreshments, we chatted, he was absolutely amazing, he didn't rush us, he made us feel so relaxed, Gary is certainly brilliant at his job, he presented as very clean, smart and knowledgeable, he demonstrated the sofa, he made sure we understood what we were paying for, I honestly think if it wasn't for his kindness we may have looked elsewhere for comparisons, top marks Gary and many thanks for today

2 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Morning,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind Regards,

Lorraine E
DFS Central Customer Support

Rated 4 out of 5 stars

Very helpful

Nice honest helpful service explained everything to us. The store was nice and clean tidy and set up well that's why we came back to buy from you again.

2 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Morning,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Quick Seamless Purchase

Once we had selected our purchase preferences we were then assisted by the DFS salesperson, who was very helpful. We answered all of our questions and proceeded our order, very efficiently, without fuss, fully explaining all aspects of our purchase and our credit agreement.

2 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Lots of choices

Lots of choices. Staff very friendly. Big sell for me was allowing dogs in your premises

2 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Quick & Simple.

Gary was really knowledgeable and helpful. He explained everything & placing our order was quick & simple.

2 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Morning,

We are really happy that Gary met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, the service very good and the customer service was 100%

1 August 2026
DFS Furniture - Darley Dale logo

Reply from DFS Furniture - Darley Dale

Good Morning,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

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